I am astonished by how poorly run this rehab facility is. I would think if you are an employee…read morehere, you would be competent at your job. However, this is clearly not the case. My grandmother unfortunately ended up in this rehab center during COVID after she had a fall and broke her pelvic bone and wrist. Here are specific issues we experienced. Based on the reviews, I see these things are unfortunately common:
1. Incompetence with providing correct medication to patients: my grandmother was either not given the correct medication or dosage on several occasions while at Genesis. Thankfully, my grandmother is still mentally sharp, and called them out when they either tried giving her medication for things such as heart palpitations (which she doesn't have). They also did not give her the medication her doctor prescribed, even though we confirmed the medications/dosages several times with Dr. Nancy Benjamin Jean-Marie (who I will comment on below regarding my thoughts on her professionalism and capability as an MD). I find it hard to believe that employees at this facility cannot accurately read and comprehend a patient chart, so instead I chalk this up to laziness, incompetence, and lack of sympathy for patients. I am currently pursuing action against these individuals for negligence and putting a patient's health/life at serious risk. There internal compliance department has already been informed of these issues.
2. Communication skills: as COVID has changed the protocol for how families can see their loved ones in facilities such as this one, we relied heavily on communication, either with my grandmother or the nurses/doctors. When calling the nurses station to question the allegations my grandmother had mentioned (wrong medication, wrong dosage, etc.), there was a major lack of empathy along. The nurses at station 5 were always in a hurry to get us off the phone, and sometimes even hung up on us mid conversation. Again, I have several of these conversations noted, and in none of them were we being rude or asking too much of them. We simply wanted to ensure our grandmothers safety and health. However, they were always rude and did not provide information or call us back when requested to do so. Moreover, in conjunction with the above, when we called to confirm that we could bring our grandmother's medication to the facility, I was told that this wouldn't be a problem and we can drop it off. After dropping off the medication with a receptionist (name withheld due to ongoing action being taken), we were assured that the nurses were waiting on this medication and she will receive it. I would love an explanation on how they then misplaced/lost the medication if it was expected? Either there was malicious intent, which I hope there was not, or there is an overall gross incompetence at Genesis.
3. Misplacing/losing items: I have seen past reviews regarding this matter. Clearly, the owner of this facility nor the compliance department is taking action on this, as it continues to happen (and I'm sure will be brought up in future reviews - please take note). Simple things like medication, magazines, and clothing belonging to my grandmother were been 'misplaced' and never found.
4. Food: see other reviews. Also, please refer to this 2019 inspection report: https://www.medicare.gov/nursinghomecompare/InspectionReportDetail.html?ID=215067&SURVEYDATE=10/16/2019&INSPTYPE=STD. You will see poor food quality and lack of licensed individuals to ensure a patient's dietary needs are met were noted in this report. And unfortunately this is still true as of September 2020.
5. COVID specific: please refer to this link to see COVID cases among the residents and staff at this facility: https://projects.propublica.org/nursing-homes/homes/h-215067. In short, as of September 2020, they have had 141 confirmed COVID cases and 19 deaths.
6. Dr. Nancy Benjamin Jean-Marie: see review here: https://doctor.webmd.com/doctor/nancy-benjamin-jean-marie-cd7c9c8b-9206-4506-b36c-6cb322676ad3-overview
Overall, depending on the state of your loved one, I would recommend trying to get them into HealthSouth (Encompass Health). Encompass is more for acute rehab, but I have heard phenomenal things about this facility through nurses who work/worked at Peninsula. I would avoid Genesis if you can.
