My mother moved into an assisted living suite in January,2025. our initial meeting, visit and lunch…read morewere very nice. The facility is clean and attractive, however, there have been numerous difficulties since. We have found communication to be a significant problem. There have been numerous leadership staff changes since mom moved in. I hope the new hires improve communication and the efficiency of accomplishing objectives. We have had errors in payment transfers, lack of notification of medical procedures, difficulty getting vital forms completed and sent to the appropriate organizations,failure to respond to mom's medical alert button. The staff are always nice and pleasant but there seems to be little consistency. We feel they are understaffed and have difficulty retaining employees. Good management and leadership are needed as well as improved communication.

Memory Care: :Avoid,. Mom, 95, only lasted 10 days, before we remover her. First 2 days a strange…read moreman came into her room, once getting in her bed. She was scared to death. Two days later didn't remember it. Major reason we placed her, she could toilet herself, but she could not wipe. we told them numerous times, that she could not go to the toilet by herself. Four of the 5 times we visited, my wife found she had a "mess" in her depends. The 5th time the toilet was backed up. and feces backed up in the shower stall. Contact allowed a camera in her room, with permission. I was told it was not a problem, but when i placed one, it never connected, but disappeared. The manager was arugemative, said it was not allowed and very nasty about it. They have cameras in common areas but we a re not allowed, in her private room? Avoid Bob Miller, at all costs. He asked me to turn and face him. I'm in a WHEELCHAIR. Who says that? Everyone else was very nice, but borderline negligent. Mom fell on day 5, they called said she was "fine". Next day visit, huge bruise on her arm. Day 9, fell again, thats' twice in 4 days. She's "fine". Next day, Easter Sunday we got there at 1pm, she was still in bed, nothing to eat or drink, disoriented, and very weak. We immediately began packing and removing her. Three days alter she still can not walk, and we believe she fractured her coccyx. (My wife and I are retired medical professionals.). Mom lived with us for 15 months, and had one fall. She was there 10 days and had 2 falls in 4 days. We were forced to get her care becasue my health went down hill, vision, wheelchair, ventilator. This ordeal was a disaster, and totally unacceptable, and incredibly stressful, esp for my wife. She had to do all the packing and moving two wheelchairs around, mom and me. They did an extremely poor job of evaluation and care. I would consider any positive reviews. of which there are quite a few out there, suspect.

Have nothing but positive things to say about Brightview. All of the staff are great. Everything…read moreis kept clean. Family is encouraged to be there and participate in activities. It is comforting to know that my Mom is in such good hands at Brightview.

Don't be fooled. Front desk and dinning staff are good people trying their best. The assistant…read moreliving and care is questionable. Management of care team is poor and not sure they know what they are doing. Common theme everywhere. If your love one has too many health issues they won't do well here.

I came here to give a dance/fitness presentation and may I just say that the view at this senior…read morehome is ridiculous! I mean it overlooks the naval academy right on the water. The grounds are very nicely kept and everyone inside seemed so nice. What a cool place too, they were serving wine and beer...I've never been to a senior home that served alcohol of any kind so they get cool points in my book. When I retire and am old and alone, I'd want to go here. Everyone was so sweet and you're allowed to bring your animals!

Comments from my mother, a resident of Atria: "I love that I can maintain my privacy here. The…read morestaff is friendly and the housekeepers are very respectful of my belongings."

I waited years for this apartment and it is well worth the wait!The property is well kept and the…read moremanagement is the absolute best!! She's always there to assist you with any issues. There are many activities available to enhance your living experience. Residents are hospitable as well. Fantastic!!

My grandfather lives in the assisted living section. They also have independent living and…read moreAlzheimer's care options. I remember when we first moved him in I thought the place was like a very nice hotel. They have beautiful common areas like an outdoor fountain and fireplace, a bar, several lounges and dinning areas, a movie theater, and game areas. They do happy hour for the residents where they can have beer or wine and hangout together chatting or singing. We've joined my grandfather for dinner a few times and it was always good, albeit with a lot of the expected soft textures. Snacks and refreshments are always available. They even have cookouts for some holidays and invite the families of residents. They encourage family involvement, my uncle is a certified volunteer and visits all the time and helps with programs. We often take my grandpa out and there's never been any hassle. They continue to provide excellent care for their residents.

My mother has lived in the Wellspring section of Brightview, Severna Park for over a year. Mom…read morereceived the best care & attention that my family could ever have imagined. Mom enjoyed living there. Mom's every need was addressed. The people who work there are the most warm, caring, & understanding people we have ever met. We never had to worry whether mom was being taken care of. We knew she was. There were many activities that kept mom busy & we were always included in everything that mom was involved in. We enjoyed meals with her regularly & when mom was no longer able to feed herself, there was always somebody helping her. Mom's time spent there was the best way a person could spend the final stage of their life - right up to the last day. Thank you for all that you have done. Terry B.

Almost a year ago I fractured my femur. Encompass staff were wonderful, caring professionals…read more PT, OT, doctors, nurses, kitchen staff and para-professionals all made my stay comfortable and spurred me on to a complete recovery. You will get excellent care!

Had to stay here for a few days after a head-on collision, and a week-long hospital stay. The OT…read moreand PT people were very nice and provided some helpful tips and procedures for being able to return home and be as independent as possible with your injuries. Some of the people who work here are super cheesy and they are annoying when you are not feeling your best. I was one of the youngest patients here, and some of the CNA's seem to think you might be able to do more than you are supposed to do with your injuries because you "look" healthy and young. The food was ok, and they have a nice service that will enable your family to enjoy lunch or dinner with you for $3.00. My two main complaints are that the entire hospital is extremely warm and uncomfortable, especially when you have to wear a cast or a brace on your torso. This makes it difficult to eat, sleep, rest, or even think. Another serious problem is that when you call for assistance, you may be waiting for 10 minutes to a half hour!! After using the call button, I resorted to calling the hospital on my cell phone from their web page so that I could get some assistance. When you need help to even get to the bathroom, this can be extremely frustrating. While they may be helping someone else who may need more assistance than you at the time, it would be wonderful for there to be several aids available so that patients are not waiting forever for help!