Michael preys on vulnerable women, selling overpriced junk cars and telling them they got a…read morebargain. Once off the lot a local mechanic found seven separate problems. Then Michael had a meltdown- knowing he was guilty- screaming and hanging up the phone. Run like hell away from this lowlife.

This is a standup dealership tucked away in Hermantown MN. The proprietor (forgot his name) is…read morefriendly and efficient - offering a service that makes the search and transaction as smooth as possible. I also like how he stands by his autos, really seems to care about the customer experience.

Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

Unfortunately this is not a good review. My family and I will NEVER go back to Kolar Toyota in…read moreDuluth, MN. I purchased my vehicle from them a few years ago and always had such a great experience so when my mother started having problems with her car I recommend her to take it to them. What a mistake that was! Let me tell you why. The check engine light was on, it was showing EVAP codes, it was very hard to pump gas into causing the gas pump to click off, when you opened the gas cap you could hear gurgling, and a while driving you could hear a whistling noise. We brought it to Kolar Toyota and they stated code for evap purge valve/evap leak were popping up and that they found damaged lines located between the charcoal cannister and gas tank. Their words straight from the paperwork "Will need lines, suspect possible fuel tank issue, possible future canister failure from debris intrusion will need to fix lines lines/tank and reevaluate". The service advisor we were working with told us that the lines needed to be replaced but that they had to drop the gas tank in order to access the lines and that unless we wanted to risk paying another couple hundred dollars in labor on top of paying for the price of a new gas tank, that we should replace the gas tank now while they had it disconnected. With this information and under the assumption that we would be saving money in the long run, we decided to have it replaced. Over $2,000 later, we go to pick my moms car up and NONE of their repairs or replacements fixed a single problem. We brought her car back to Kolar for the second time and they discover the problem was actually the fuel tank filler neck. When we asked for a refund for the gas tank they replaced for no reason, they refused. We did not ask for a refund for the labor. We just wanted a refund the for gas tank itself. That alone was $874.09! that may not be alot of money for a dealership but it is to my mom! I spoke to the service manager and his reasoning for denying us a refund for the tank was basically that sometimes diagnosis of a vehicle can be a guessing game, that the mechanic has never seen a fuel tank filler neck fail and didn't think to check it and that we okayed the replacement of the tank. YES! WE DID! BECAUSE HAD BEEN CONVINCED THAT THIS WAS PART OF THE ISSUE AND IT NEEDED TO BE REPLACED. What would have happened if replacing the fuel tank filler neck had not fixed the problems either?! Would they have kept charging us for unnecessary parts until they found the issue?! If you look it up, the signs of failed fuel tank filler neck include: Check engine light (EVAP codes), difficulty refueling, and hissing sounds. I could have done a better job at diagnosing and fixing my mothers car with Google and a YouTube video! Take your vehicles elsewhere and save yourself time and money! Or fix your vehicle yourself, we wish we would have!

Brought my vehicle in to have the moon roof checked prior to the warranty expiring due to it…read moreleaking horribly. The mechanic, if you can call them that, said there was nothing wrong. A couple of months later I brought it back in and was told they would see what they could do, still haven't heard anything. Horrible communication. Now I'm concerned that the headliner will mold and the roof will rust. DO NOT RECOMMEND!!!!!!!!!!

I bought a brand new Cadillac CT4 from here and it's already in service and I sat at this…read moredealership for 4hrs for them to tell me that they need to keep my car. 4hrs to find the problem... Then on top of this I get a text message saying my car is ready for pickup when it's not. Then the guy in service department told me he has no rental cars but my sales guy was able to get me one right off the dealership lot.. So much miscommunication here.... Also I bought a truck from here and they can't even gas it up or detail it when it's a brand new truck.. Can't even follow simple directions.... I'm never buying from here ever again. Lesson learned..

Have used Duke Boys for about 20 years, twice for towing, once for roadside assistance & also…read moreassistance transporting a car I purchased to Duluth. Service has always been excellent. Really good people. The owner is an honest and decent person.

$460 to get a car out of impound the same day it was towed. This is absolutely ridiculous and can…read moreeasily lead someone to not be able to eat or pay their mortgage because of greedy companies like this.

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

We have had excellent interactions with the staff at New Duluth Auto. They took the time to answer…read moreall of our questions and concern, patiently. There was no pressure to buy. we appreciated their honesty and will definitely buy our next used vehicle from them. Wendy Morreim, Brainerd, MN

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We…read morehad a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago.

A guy named Spencer works here who literally lies through his teeth to make money sold me a truck…read morethat needed over $10,000 in repairs without a mention of any of it I mean, how is this even legal? Well, it is. only in America. stay away from this establishment.