I have used this service for at least 7 years as we have an abnormal number and size of pet. We spend thousands each year on "normal" vet visits for shots and minor concerns. Today, when I made an appointment, they wanted me to go fill out a separate form for every animal, apparently a part of a new policy that would have to be accomplished ahead of every visit. Considering that I value my time and was only looking for the annual shots (that should already be a part of their record), I asked for clarification and sought a way to bypass this needless task. They refused to budge. As a result, I pulled my 14 active records and will be using a different vet. The one star rating is reflective of not only this ridiculous new policy, but the complete lack of customer service in the face of a completely reasonable request. read more