I recently booked a birthday party with 5ToolTraining. From the moment I walked in I expected to be greeted with over the top smiles and energy. After all, this is a birthday party right? Well, the energy and smiles were nonexistent. If the business is going to promote being a party venue then it has to be kid friendly, starting with the staff. Over the phone I was under the impression that the party host would "host" the event. I don't recall our host telling the child happy birthday at all! While playing the game both young ladies were virtually silent. The children ranged in ages from 4-14 and some of the smaller children could have used some direction and encouragement from a "party host". I do however remember that our game time was stopped to the exact second. Feeling rushed, we headed to the party room. Even though I was asked if I needed some help setting up, as "party host" it would've made this mom happy if they had done something interactive with the children while the children waited for myself and other parents to set up the food. Maybe a quick dance contest, simon says, or even rock paper scissors are a few suggestions. Also, once there, it took away from our play time having parents sign the waiver using only one computer. It would've been nice to have the employee I talked to over the phone encourage us to complete waivers online before arriving while collecting my deposit. Lastly, as the paying customer I had NO idea about my child getting a shirt as their gift. I had another parent ask me after we left because an employee asked her what size shirt my child wore. Well long story short, my child did not get their shirt and when I called back the next day I was told I could stop by and pick it up. Only problem is I live 55 minutes away. Total inconvenience!
The turf area was clean and with some adjustments parties here could be a big hit. It was just a total miss for me. If I'm paying for a service, I don't want to end up actually doing what I'm paying for someone else to do. In the long run it would've made more sense for me to host this same party at a local park. read more