I'd been to this salon maybe twice or three times before and they really did put forth some effort at those times.. They are a new shop, I understand there's a lot on the managers mind so I let those small discrepancies go. I really did like Jackie but I think she needs a little more managerial and customer service skill as well. She was very accommodating until I became an almost-regular. I also really did like my pedicurist but she became very arrogant and rude after she started doing manicures.
NOW ABOUT THESE NAILS...
Gel manicure was good in the past with a different nail tech. Stephanie was good with pedicures and they moved her to doing finger nails.
On this day I walked in at 4pm.
They were booked and told me to come back at 7:15.
I came back at 7.
Didn't get serviced until about 7:30, 7:45, fine. Jackie did go ahead and prep me, which was good- she removed the previous gel polish. The first mistake on both our parts was them booking me that late and me even taking an appointment that late because Stephanie, my nail tech was exhausted.
I showed them the photo I wanted to achieve which is the "before" photo I attached. They said it wouldn't look exactly the same but they would try.
Second mistake, on both our parts - the nail tech confidently accepting the challenge and me letting her.
I'm not sure why they think I wanted the design on my own nails because I never said I did. I wanted what was on the photo and the photo clearly showcases ACRYLIC TIPS. So I sit back, relax and let Stephanie do her thing because she's the nail tech and I assume she's got this.
Jackie told her to test it on one nail. There was a miscommunication here because By the time she did that one nail, i realized she prepped the rest of my fingernails without tips. This is when I told Stephanie that I wanted tips not on my nails. She replies, why didn't you say that, I already prepped the other nails. Mind you it's like 8:30pm now, she looks like she wants to go home and I feel bad for her so I'm like, it's fine just even them out and add tips to the two short nails I have then. Jackie only remembers that part but in the wrong order. She thinks I asked for two tips upon entry but I asked for two tips after settling for it after my tech passed the prep phase.
So she does the two tips but the nails are still bumpy, unevenly matched by the cut and they just look bad. And I felt bad because it was just a mess at this point. Also I hadn't realized that the method she chose would cost much more, plus the two tips, plus they charge about another $10 to (attempt to) shape your nails in a coffin shape. And my nails just look like I been eating curry chicken or Cheetos, it just didn't work. I paid $55 for this.
I came back a day later because it wasn't sitting well with me that I didn't even love this thing I paid for.
I was really nice about it, and came to ask Jackie if this could be done over with tips (like i wanted to begin with)and she told me to go ask Stephanie for what I want. That was a bad managerial move, Jackie. I came to talk to you, you put us in an awkward position because the nail tech was right there. She got red in the face and put her head down and tried not to answer when Jackie asked her when she would be free next to take me. At this point I had settled AGAIN asking for them to simply put tips with no color, just keep it plain if that's all she knows to do.
The next morning Jackie calls to tell me that Stephanie doesn't want to do it so we are going to have to CANCEL my appointment and that hopefully I can find somewhere else that can achieve that look. That was it. No incentive. Another bad managerial move, Jackie. Give your unsatisfied customer an incentive so you can keep them because I was nice about it, I was patient and I DID bring up my discomfort. I understand that you're a manager and owner and you have a lot on your mind but you are also a tad forgetful. Jackie proceeded to go back and forth with me about how I didn't ask for tips. I said the photo clearly shows tips, I never said put it on my natural nails. I asked her for a PARTIAL REFUND. There's me being nice again because I know this was badly communicated because of the pity I had for the nail tech being tired but also they did a shit job on the shape alone, charged me for every damn step without communicating to me how much more everything would be and then canceling on me last minute because the nail tech didn't feel like it. She also refused to give me a refund and you know what, it's fine. I still wish this shop growth and maturity and better nail techs because I want to see a sister win but you have got to do better. read more