I read countless reviews online before moving forward with Abode and Beyond, what a mistake. First of all, they do not have a working phone number now, but they did when I first booked with them - I would have never booked if I wasn't able to speak to someone. I got no communication prior to the moving date and because of this they ended up driving to the wrong address on the day of the move. We also ran out of boxes while packing up items, but again I wanted to discuss the logistics of the move beforehand but there is no phone. They did not use their own truck they showed up in a Uhaul which was not what I was told would happen when I booked - I asked if they had their own trucks and they said yes (on the phone).
The two guys that did the moving were very hard working and very nice guys, but they did not wrap ANY of my furniture and it resulted in my couch rubbing on the truck or walls and becoming discolored. This $5k couch was half the reason I booked movers to begin with. I didn't know that these items should have been wrapped, I've never done this before, but one of my neighbors just moved yesterday and the care with which their movers used was night and day to what my furniture received. The photos on Abode and Beyond's website with furniture covered in blue blankets are just for show, nothing like that happens the day of.
I tipped the movers as they really did hustle, and helped to move stuff around to the right location in the new place, I want to make that clear, but I didn't realize the extent of the damage until after they had left - and the whole reason you hire movers is to move your stuff undamaged...
I asked one of the sales consultants Brett for a phone call prior to the move and got nothing back. I also asked him for one after the move to discuss all the issues and again got nothing but an email. I was really hoping this would be a good experience. ~$1600 after he discounted some stuff due to the issues (down to cost he said) to move a 1 bedroom apartment and I will have to pay to have my couch cleaned and it might not even be correctable. There is a hole in a box spring (which really doesn't matter but it shows the theme), and a half container of bleach was packed for some reason which spilled during the move onto other items.
Had they wrapped my furniture with the blue/gray blankets or whatever is pictured on their website and used their phone I think this would have been a 4-5 star experience. Unfortunately a few items got damaged and I think it was preventable after watching other movers in action. read more
