just because i can't give NO Star i am forced to give 1 star. Though they have some good doctors…read morethere, it's the worst worst worst of the worst customer service in DC area. these people never ever answer the goddamn phone. we are patients/ customers calling with an emergency , but they wouldn't answer the phone. it's been happening for many years. i even talked to the manager of the building a hispanic female, i talked to the doctor about it. but still no one answers the phone . when i was there i have heard many parities being upset for not answering the phone calls. if you have an option to go somewhere else please do that and do yourself a favor. i had to literally drive 20 miles for some that that would be a 2 minutes phone call.

Once again the officectells me to arrive 30 min early but they don't staff desk until 7:20. My appt…read morewas 7:30 but made me wait. Why isn't my time respected? Luminous was to improve but they haven't. Couldn't check out because staff chose to stand around and chat even though they saw me at the check out window.

Hi my name is Lana liller the emergancy dept. Great the critical care unit 4th fl great but the the…read moreCARE Team are useless and just get paid to do a job sent me from hospital to rehab to get iv treatment for anibiotics with a iv hanging out my arm I get to Fayette No medication and no renal diet who is trying to help who here unmanageable health care!!!!!¡!

Luminous represents everything that is wrong about our health care system. They are cheap, for…read moreprofit and the employees and patients suffer because of it. They love to hire as many temporary nurses as they can so they don't have to pay them benefits, which means if you are an inpatient that your medical staff may not know their way at Anne Arundel hospital. And they all have too many patients to begin with! I have been in an ER holding room for a whole day, and people seldom came to check on me And the room itself was very dirty, with dried feces on the bathroom floor. Another time I was an inpatient and came through the ER after vomiting for days straight, and the overcrowded, crazy ER tried to send me home because THEY DON'T CARE ABOUT PATIENTS AND THEIR OWN EMPLOYEES. THEIR GOAL IS PROFIT. Many if not all hospitals have overcrowded ERs and not enough staff. But they care about patients Individual staff members can be great, but I am not longer using their services and am transferring my records and doctors to another hospital.

It seems like every one I go to the staff are very rude and act like your a prisoner or your…read morebothering them. It's always terrible when have to go here for a D.O.T .

Pro: big parking lot, big waiting room, clean environment…read more Con: long wait time, low staffing Needed to do a physical & blood test for my employer and I was on a time crunch so I was sent to this location compare to the Concentra I usually go to in beltsville. The parking lot is big so there is no issue with parking. The medical open at 7 am and I got there at 7:11 am and already there was about 10 people already waiting so I check in and waited for atleast 2 hours and 30 min until I was called in. After getting my vital done, blood drawn, and physical completed it took about 3 hours total from start to finish which is your whole morning gone just sitting and waiting. All in all, my experience was below average and I would highly suggest that if you need to go to Concentra for an employer to not use this location. I would gladly go to the Concentra in beltville compare to here in the future.

I called this number today to schedule therapy for my daughter who dislocated her shoulder. The…read moreyoung lady who answered my call I gave her all the information. My daughter is 15 she dislocated her shoulder and has been prescribed 8 weeks of therapy. The young lady says to fax her my daughter paperwork referral and copy of her insurance card once she gets we can schedule an appointment. I just received a call at around 6:40 to be told that she could not schedule appointment because the center only gives therapy if you were born with he problem not by an accident. So she has my daughter's personal information and leaves me to believe how many more people with DC Ameriahealth Medicaid insurance is treated in this matter. She had an open window to explain herself on the first call so leaves me to wonder

I saw Dr. Florence Nguh for a C&P exam at Integrated Medical Clinic and she is a first class…read moreprovider. The parking lot was a bit small and could potentially be tight if you're coming during the week (my appointment was on a holiday). The office is on the first floor to the right when you enter the building. If you pass the elevators you've gone too far. The sign is small and neutral with no windows on the door. You'll think you're in the wrong place, but you're fine. The door was unlocked. Enter and sign in. The seating area, past the sign in, is bright and clean. Dr. Nguh herself is friendly and a bit soft-spoken; however, she is thorough. I've had two other exams at another facility in Bowie and the difference was night and day. She actually asked relevant, probing follow-up questions and took the copies of my service treatment records I brought in to review as I already knew my records were older, handwritten, and largely unsearchable. The VA doesn't give us a choice in who we see for examiners. My first two were a dumpster fire and left me apprehensive about this one, but if you're lucky enough to get an exam here you're in good hands.

I have never met another doctor who cares about their patients as much as her. She simply dedicates…read moreher life to them. Highly recommended.