This is my first online slamming of any business, anywhere, which I'd be uncomfortable doing at all (I blame it on how I was raised) had it not been the incredible amount of anger I harbor towards how the place is managed by the owner.
Long story Short: My issue was resolved at ANOTHER physical therapy location: The Kenmore Harvard vanguard Medical Association
Long story Long:
I had rotator cuff shoulder injuries that brought me here and I was - to give credit due - properly diagnosed.....that meant she spend 20 minutes with me after she makes you wait longer than that in the waiting room, then charges my insurance OVER 300$??!!?!?!? Yes thats what a cardiologist or dermo would charge your insurance for a PROCEDURE, not an evaluation. That was for nothing other than ask me what hurt, and made a quick diagnosis and I was told I would start therapy some other day....so 20 minutes then kicked out the door....
I'm apparently in the wrong business.
What they didn't tell me was that the incredible amount they billed me AFTER they saw me - half of which would not be covered by my insurance, which is a good coverage insurance! Without realizing it, I now owe them 150$, which I refused to pay, because she did not earn it (did not tell me she charged 600$ an hour), and I would have rejected a service that was not covered by my insurance. I would never have signed up for something that wasn't covered, I would have gone to a place that was....like any other person. Perhaps that's why they told me afterwards.
I was several sessions into seeing them BEFORE they informed me of how my initial visit wasn't covered and that it was a lot of $.
Now the physical therapy part - rather than a low profit but high patient gain instruction of weights and how to use them for my injury that the place that essentially fixed my shoulders did....(I go to a gym and wanted to make sure I was doing everything right there so I could better heal up without a re-injury), she has me lay down and just gives me ultrasound therapy (stimulates cortisol release and reduces inflammation to help healing), and charges insurance a premium for that.
Rather than working with an individual, doing said proper stretches and weight exercises that I was shown at the physical therapy clinic I went to afterwards, imagine 3 other people receiving the same therapy and she just attaches some wires, leaves you for 30 minutes, and then leaves you again. Its a converyor belt of business that ensures you'll get repeat business and is extremely profitable because you can see several people at the same time although you are one person, and they won't improve as quickly because you can't heal without excersizing as part of your recovery from these conditions.
Avoid this business like the injury I hope you never have.
There are places that treat patients well with an intent to help them heal faster because they are motivated to get you back on your feet quickly, not actually go at a ho hum pace of profitability motivated by complacency and greed.
They are still trying to get me to pay 150$ for the session when I was never informed would cost me that much.....
-Cliff
P.S. I don't care what your politics are: This is why the costs of our medical system are ridiculous and it should be better regulated to save tax payers money. read more
