My dryer stopped blowing hot air and then died when I tried to reset the fuse. Greg's wife, who…read moreruns the office, was kind, courteous, and helpful, setting up an appointment with Great within a week. She called the day before to remind me of the appointment and the window he'd be there. Greg called on his way over to let me know he was coming. He was able to reset the fuse and clean out the vents, which was preventing the dryer from heating the air. All of this he did while explaining what he was doing because I was watching. Now my dryer is working again and he only charged me their flat rate service charge seeing it was more of a maintenance job. He was knowledgeable and polite. I would highly recommend his services and will definitely be calling him again if any of my other appliances need work.

Great work plus efficient. They were very responsive to my needs. I would use them again in a flash.read more

Absolute WORST customer service in the history of appliance repair. Dave was very unresponsive and…read morethen came after scheduled window then refused to come again until warranty company compensated him. Whirlpool warranty company (Domestic & General) only has one repair man in Berkshire county and it somehow is this company. Literally held us hostage. Should have license revoked and is being reported to BBB. Stay away!

I do not recommend Berkshire appliance repair. They were the only people who were authorized to…read morerepair my washing machine so I made an apt. When they came out to do a diagnosis they told me I would need some particular part and they would get back to me on the price. No problem. So I paid for the service call and Dave left. Now the issue came when I noticed a significant drip coming from my machine. This was NOT the issue I called about nor was having. I called about an agitator issue. I called Dave and basically begged him to call me and help me with this new problem he clearly caused. No response. I texted and he told me he wouldn't come out for another week!! I begged him to tell me what to do to make it stop so I didn't flood my house and he told me I never should have used a broken machine-mind you I never told him I used the machine, I never used the machine and hadn't even touched it since he left. In fact it hadn't been used in weeks! I told him I would stop payment on the check because he further damaged my machine and refused to fix it or even walk me through how to fix it myself. He then threatened to call a lawyer but then I guess came to his senses and told me to never call him again and good luck getting anyone to come to my house for a repair. I'd rather wash my clothes in the bath tub than call him again!

My microwave died and I was able to get a new one delivered to my house. Drew, from Local…read moreAppliance, came yesterday to switch them out. He was great!! Very personable and knowledgeable. The price for the installation was very reasonable. The office staff was wonderful too during the scheduling process. We will definitely use them again.

On time appointment. He called my home warranty company to replace my nearly 23 year old…read morerefrigerator that was not repairable. Thank You. Will definitely call again.

Many years ago I purchased a washer/dryer from Brook Valley....a few days ago I needed to replace…read moremy dryer but decided to get a new matching washer to go with it.. Scott at Brook Valley was excellent!! He answered all my questions, pointed out a great sale going on. I took advantage of the sale and knew my order for delivery would be in a few days...would not go anywhere else. The company is located in Manchester, VT and most people might be hesitant to shop is such a beautiful town (prices might be high.) absolutely untrue!!!! This company is great and prices are reasonable/customer service is A plus!!!! Delivery and set up was a breeze and no hanging around the house, waiting for truck to arrive. Please do yourself a favor and shop with Brook Valley appliance - you won't be disappointed!

Quick turnaround when our refrigerator broke. Came when they said and fixed the issue pronto. Very…read moremuch appreciated!

Fixed my stove with no problems. THANK YOU Diagnosed the…read moreproblem immediately Ordered the part and installed it.

Worst service ever. Came out said they had to order parts. Ok, fine. After more than two weeks of…read moretrying to contact them, they tell me the parts weren't ordered and they then ordered them. I was told ten to fourteen days! Amazon could get the part in two. When the part was finally delivered to my house on the fourteenth, they said they had to order two other parts. Thank God these came in quicker, but on Thursday they said they couldn't come out til Tuesday. Nobody could put in an hour or two of overtime? I'd been waiting over a month and a half. Never, ever call these people

Always go to Earl B Feiden's for appliances. Got our oven, and refrigerators there. Always good…read morepurchase, would come back again.

Repeat customer here. I have found Feiden's to be a solid company that sells excellent brands with…read moregood service. They are super good at communicating and showing up exactly as expected. Thomas and Jamie did a great job installing my washing machine today. Thank you so much!

I have them a call regarding a small electrical problem. I received a quick callback and service…read moredate. They arrived right on time, diagnosed the problem within minutes and ordered the replacement part needed. Quick, easy and reliable.

Very nice guys, quick to get to work and left the house clean. I will be hiring them again.read more