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    Abigail Adams - Cosmo

    5.0 (1 review)

    By appointment only

    Services - Abigail Adams - Cosmo

    Color only

    Haircut

    Cut and color

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    Applying hair extensions

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    7 years ago

    Great hair cut in this beautiful hair spot. Abigail is a joy to work with and a top hair stylist.

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    3.6(43 reviews)
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    Sarah has made my experience again for the the first time so much better than where I went before…read more She is very engaged and answers my question and I feel comfortable taking her recommendations on product and style

    I had a brow appointment scheduled for 9:20 a.m. at the Ulta in McHenry this past Saturday. I…read morearrived at the check-in desk at approximately 9:22 a.m. and was immediately told, quite rudely, that my appointment had just been canceled as a "no show." I explained that my appointment was scheduled for 9:20 a.m., which was confirmed both via their text system and again by phone the day prior. I was told I was "incorrect" and that the appointment was actually for 9:15 a.m. I then showed my original confirmation on my phone clearly stating 9:20 a.m., at which point a 9:15 a.m. cancellation conveniently appeared. Despite being less than two minutes late for an appointment that had been confirmed for 9:20 a.m., I was told they could not accommodate me because they were fully booked and insisted my appointment was at 9:15am despite seeing with their eyes, that it was at 9:20am (they did not share evidence that their system actually indicated 9:15am and the individual was very rude from the get go). There was no apology, no attempt to resolve the discrepancy, and no accountability--only repeated insistence that I was out of luck. When I expressed that this was unfair and suggested their booking system needed to be corrected, the response was simply, "I agree," with no further effort to help. The interaction escalated unnecessarily, and the tone throughout was dismissive and unprofessional. This was one of the most rude and unjust customer service experiences I've had. The lack of any type of apology for the inconvenience to me, was icing on the cake. Unfortunately and mysteriously I'm currently unable to log into my account or reset my password; otherwise, I would include the staff member's name.

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    Abigail Adams - Cosmo - hairstylists - Updated May 2026

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