Love, Love, Love Dr. Bourland! She has been treating my oldest since she was 5 yes old and my…read moreyoungest since she was born. This is my absolute favorite pediatrician! When my oldest was born she had severe issues with her weight. She was breastfed and with every check-up she was declining in weight range. We were seeing a different pediatrician at the time and we tested and considered numerous options. We even tried feeding her rice cereal a bit early to help her gain weight, but the poor baby was allergic and broke out in hives. After 6 months, and her weight dropping from the 30th percentile at birth to the 6th percentile, I decided to make a change and search for a pediatrician who would be more diligent in her efforts to find a solution. I did some research and found Dr. Bourland while she was still working with another office. I was impressed by our first visit and just a week later my daughter was vomiting, dehydrated, and Dr. Bourland advised us to go to the hospital. My daughter was there for 3 days while they monitored her and ran tests and although we never determined what the issue was, Dr. Bourland had a sense of urgency that I never experienced with the previous pediatrician. I was immediately put at ease that I made the right decision in changing doctors. That was 5 years ago and even after moving from SA to Houston and now to Dallas, Dr. Bourland is still the only pediatrician I trust with my kids and we have been back twice for visits since I relocated. Dr. Bourland's office is one of the few I can call with an emergency and get an appt same day. Her staff is friendly and helpful and I always feel at home when I'm there. They are on time for appointments and her diagnosis is quick, but ALWAYS accurate. I will need to look for a local pediatrician soon, but my family and I will miss Dr. Bourland dearly and will always remember her fondly. You cannot find a better and more caring doctor for your kids.

We love Dr. Bourland and all the Doctors in this practice! Scheduling is seamless, minimal if any…read morewait time, and very trustworthy pediatricians. They have a wealth of knowledge and their insight is invaluable.

It is an awful feeling to wait months and months to go to the doctor and finally work up the…read morecourage to go and hear the nurses talking about you for having the pain for 6 months and finally coming in. She should be ashamed.

Very rude nurses and no sense of compassion. The a/c has been broken for over a week and it is…read morevery hot in the exam rooms. The Provider does not check on you and you just have to sit and wait for hours until it's your turn.

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

We had a great experience with our daughter's ankle injury. Great care and excellent communication.read more

Over the years, my experience has deteriorated with them. Not because of the doctors, PA, or staff…read more It's the way their business and billing is set up. The CPL lab on premise plays games and does not honor insurance. Collects high deductible upfront and then sends high balance to collections agency. Drs Mr and Mrs McCurly are very competent. The medical insurance industry ruined the patient-doctor relationship and quality care. Why else would you pay $100 despicable for an annual check up medical appointment and then get $1200 for lab work.

I have been a patient here for several years and am thankful for the great care given to me by Dr K…read moreand the staff. Okay, I'm pretty healthy and usually only visit for my annual physical. You'd think I was a VIP with how well I am cared for and treated. During each and every visit I have been treated with courtesy and professionalism. Dr K has addressed my concerns and health and has provided solid professional medical advice and care. I recently had gall bladder surgery and her advice has been instrumental in both my immediate recovery and with nutritional and post operative education. I can't recommend a better family medicine doctor in the area. Sr K is number one~1

Just called for appointment half an hour ago and they said to come in. Very surprised. Had to fill…read moreout new paperwork but that's fine. Very glad they worked me in!

Everything was great from making an appointment to coming in for our visit. We were originally…read moresupposed to have come in for our first initial appointment in office, but due to my son having the stomach bug, I did not want to risk the chance of them spreading it so we were able to have a video visit with Dr. Chad Best. He was able to answer all of my questions of concern and immediately emailed me or orders to go and get lab work done. Once the first part of the lab work came back, he made sure to call me and give me the results and to suggest an OTC to give my son. The follow up appointment was in office where the rest of the lab work results were discussed. His attention to detail and bedside manner is out of this world. It's a coincidence his last name is BEST! lol! He definitely is living up to it. He definitely put my mind at ease for my son's complaints. I would definitely recommend this office to anyone who has a child with stomach complaints or gastro issues.

albeit very sick I have to say how amazing the NP Suzanne was as well as Ryan and Alex I was so…read moresick as well as my 11 year old and SuZanne was so thorough and asked to see my daughter as also sick so happy we did and our new go to for urgent care!

I cannot comment on the care they provide, we never got to that…read more I made an appointment for 9:45am for a physical for my son. We arrived at 9:30. Four or five people were in the waiting room. We check in and shortly after, a woman arrives that is coughing, sneezing, sniffling. Never covered her mouth. After 45 minutes, I got tired of waiting and left. All the people that were in the waiting room had already been called back, but none had left. So, even if they had called me at that point, I probably had another 45 minute wait in the back. So, either: 1) all those people had appointments also and this clinic is overbooking appointments, or 2) walk ins have just as much priority as appointments. If that's the case, don't make appointments, just post that everyone is a walk in.

I visited My Urgent Care Clinic in Boerne after developing sudden medical issue, and what could…read morehave been a routine visit turned into something far more meaningful. From the moment I walked in, everything stood out--the clinic was spotless, the process was efficient, and every staff member I encountered was genuinely service-oriented. The check-in clerk and nurse were warm, attentive, and professional, setting the tone right away. Then I met Dr. John Turner--and that's where this experience went from good to exceptional. Within seconds of entering the room, his calm, relaxed demeanor and caring presence put me completely at ease. I've had many good doctors over the years, but this was different. Dr. Turner didn't just see a patient--he saw me as an individual. That distinction matters more than most people realize. His approach was thoughtful and methodical. He didn't rush, didn't assume, and clearly explained how he arrived at his diagnosis. There was a quiet confidence in how he communicated--no need to "perform" or impress. It was simply evident that he cares deeply about both his craft and the people he serves. One small but telling moment stood out: the way he introduced his medical student. There was genuine respect and honor in his tone--he treated her not as someone "below" him, but as a valued part of the process. That kind of leadership says a lot about a person's character. By the end of the visit, I realized I hadn't just received medical care--I had experienced a level of professionalism and humanity that's increasingly rare. Highly recommend this clinic--and especially Dr. Turner--to anyone looking not just for answers, but to be truly seen and cared for.

I have always had a great experience here. Both for my urgent care needs and my mother's; who has…read morea complex medical history. Our Nurse Practitioners gave thorough comprehensive care. When an issue is beyond the capability of an Urgent Care Clinic, they are quick to refer out. This clinic is always easy to access, received much better treatment than at the Boerne Methodist Hospital ER. Additionally, they pick up their phone when you call. Great resource to have and right around the corner. TY all!