1. Next Level Urgent Care

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San Antonio, TX

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Next Level Urgent Care

3.5 (15 reviews)
Open • 9:00 am - 9:00 pm

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Review Highlights - Next Level Urgent Care

“PA Susan Ogden really took her time to listen to my symptoms.”

Mentioned in 4 reviews

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STAAMP Allergy - Waiting area

STAAMP Allergy

3.5(15 reviews)
11.2 mi

Dr. Dice is one of my favorite physicians ever. Not only is he incredibly knowledgeable, but he…read moreenjoys working with patients -- you can actually feel it. On my first visit, he listened to my concerns and we had a good conversation about the possible causes and treatments. Then, he went to his office for a few short minutes to actually do some research to assure us both of the best treatment path for me. He then followed up with a phone call at home -- who does that anymore? I shouldn't be surprised, though, because he took his time during the office visit. I never felt rushed, and I never, ever felt like just another patient or that he had other things to do. During all of this, he was super-informative, friendly and caring. He's everything you could want in a doctor, and I highly, highly recommend him.

I have been a patient at STAAMP for over 6 years and have always had a positive experience…read more However, I was disappointed in how the central scheduling handled my request for an appointment today. After searching for the phone number online, I was directed to central scheduling. When I attempted to make an appointment with my location, I was abruptly asked, 'Did your office location not answer the phone'. I then proceed to explain to them that the website directed me to contact central scheduling. It is bad enough being ill; yet worse when we cannot get treatment. It looks like I am not the only one that has had an unpleasant experience with scheduling. The office location at Olmos has always been great! I am disappointed when trying to get an in-office sick appointment. Unfortunately, I had to go to a Texas Med for treatment.

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Michael P Vaughn MD, PhD - Michael Vaughn PhD.MD.

Michael P Vaughn MD, PhD

4.4(21 reviews)
6.1 mi•Stone Oak

Where do I even begin? My experience with Alamo Asthma &…read moreAllergy has been nothing short of frustrating, disappointing, and unnecessarily burdensome. The issues began from my very first interaction and continued throughout my care. The front desk staff, in particular, consistently came across as rude, dismissive, and condescending. Every interaction felt as though I was an inconvenience rather than a patient seeking medical care. Basic courtesy and professionalism seemed to be in short supply. Beyond the customer service concerns, the office's processes are remarkably disorganized, inefficient, and outdated. There is no patient portal for communication, and orders and results are often handled through handwritten documents and mail. In an era where most medical practices have embraced streamlined digital communication, this office appears stuck decades in the past. My initial treatment experience was mishandled from the start due to incorrectly processed paperwork, resulting in unnecessary trips to the office. For me, that means a 20-mile commute that can take anywhere from 45 to 60 minutes depending on traffic. After receiving injections, I experienced a severe adverse reaction. Despite the circumstances, I received no assistance in recovering the money I had paid for medication that was still sitting unused in their refrigerator. Over the course of my treatment, I have undergone extensive testing through this office. Most recently, I was instructed to schedule an appointment simply to pick up a testing kit. I arrived for the appointment only to discover the kit wasn't ready. I had to drive home, return later, and then drive home again--wasting hours of my time. When I finally went to complete the testing, I discovered that critical test tubes were missing from the kit they had provided. Communication has been equally disappointing. I requested a letter explaining my symptoms and medical condition as it relates to eating while traveling. I never received a callback regarding the request. When I finally called to follow up and simply stated my name, I was abruptly told, "She is not writing your letter!" The dismissive and unprofessional nature of that response was shocking. As a fellow healthcare provider, I was appalled by how the request was handled. As a patient, I expected at least a basic level of courtesy and respect. Ironically, while my own concerns often went unanswered, I have spent extended periods sitting in the office listening to staff discuss their personal family frustrations for 20 minutes or more without hesitation. The final straw came when I needed a results booklet that was only slightly larger than a magazine. Despite the significant distance I travel to this office and the fact that mailing it would have been a simple solution, I was told I had to make yet another trip to pick it up. With the amount of time, fuel, and inconvenience this office has already cost me, this felt like one more example of a complete lack of consideration for patients. Healthcare is stressful enough without having to navigate disorganization, poor communication, repeated administrative errors, and discourteous treatment. I am deeply disappointed in the care and service I received and will be taking my healthcare needs elsewhere. I cannot recommend this practice based on my experience.

Dr. Mike listened to me as I shared with him all the symptoms I had been experiencing for a bit. He…read moresuggested getting some labs done and we found out a few things I'm allergic to and how to live life with these new allergies...dust, dust mites, dog, wheat, oats, peas and various trees, weeds and grasses. There were some other symptoms unrelated to allergies and a lab that was abnormal. He sent me for another lab to see what was causing it. Dr Mike was very prompt to call me with the results and what I should do next. I am grateful for his attention to detail and concern for my health. I highly recommend his clinic to anyone who is concerned with allergies. The front office staff was always kind in the intake process to anything I needed when I called. Grateful for their support.

Next Level Urgent Care - urgent_care - Updated October 2026

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