Absolutely unacceptable experience - never using Veezu again
This morning I was supposed to start my vacation. I had a coach booked for 1:50 AM to the airport. I pre-booked a taxi through the Veezu app on Friday for 1:25 AM - the booking was confirmed.
At 1:20 AM, I received a message saying my booking had been dispatched and they were looking for a driver. I immediately called them, only to be told they had no taxis available. I explained my situation, stressing the urgency, but all they could say was "we're sorry." Their best offer was a taxi at 1:50 - which was completely useless, as that's exactly when my bus was leaving.
If I missed that bus, I'd miss my flight and my holiday would be ruined. I had no chance of reaching the bus station on foot at that hour.
Thankfully, I contacted Courtesy Taxis, and they arrived within 2 minutes. The price was the same, but the reliability was priceless.
I will never use Veezu again. Their service, communication, and app are absolutely unreliable and unacceptable. A total disgrace. read more