There are two types of taxis - the usual black cabs you can hail on the street and others that are…read morepre-booked. Loyal has an office on Cattle Market Street not far from the Norwich Castle. Since my customer's office is nearby, it's sometimes easier to walk over and let them call one of their taxis to come by and pick me up. Sometimes the wait is short and sometimes the wait is long. The drivers are good. They know the city and since it's prebooked, the fare is set so you don't have to watch the meter. They'll take all the right shortcuts because they want to get paid and be ready for the next customer.

Good taxi service at a decent rate. Helped us out with a long-distance trip to North Essex after…read moreour train was indefinitely cancelled.

Absolute lifesavers - 5 stars is not enough!…read more Courtesy Taxis truly saved my holiday. In the early hours of the morning, I was supposed to catch a 1:50 AM coach to the airport to start my vacation. I had pre-booked a taxi through the Veezu app for 1:25 AM - the booking was confirmed days in advance. But at 1:20 AM, I got a message saying they were still looking for a driver. When I called, they told me they had no cars available. Their "solution"? Maybe they could send someone by 1:50 - the exact time my bus was leaving. Absolutely useless and unacceptable. In a complete panic, I called Courtesy Taxis - and to my amazement, a taxi arrived within 2 minutes. Fast, professional, and reliable. Thanks to them, I made it to the coach station just in time, and my holiday wasn't ruined. The fare was reasonable, but their reliability is priceless. I will never use Veezu again - but I will absolutely call Courtesy Taxis any time I need a ride. Thank you for being there when it truly mattered.

The phone operator took my request instantly with no chance to discuss anything…read more The driver was fine, but took an odd route and charged me seven quid for a very short journey. A trip from my address into town which is the same length is only a fiver usually, and the taxi is based very near to me so I was expecting cheaper

being the closest taxi company I tried to ring to get to a emergency short notice health check up…read more Nightmare no one answering phones. Would try again I don't think. Better cab companies out there

Dispatch Operator is extremely rude doesn't know Norwich, I asked for a taxi from church on Oak…read moreStreet, and I gave him the postcode, after the driver didn't recognise it I it was near a gym that I have never had any other taxi firm unable to locate, then when he said he doesn't know the gym and it's a long road I said it's the side by St Andrews carpark (one of the largest car parks in the city) and that he could look up the address of the gym on Google if that might help, he very rudely said he COULD look it up but the drivers couldn't and I would have to ring another firm then just hung up as I was trying to further explain the location... I have ordered taxis throughout the UK and NEVER before had a dispatch operator who doesn't recognise anything by the city centre in any city I have been to, who is that rude and who refuses to send out a car because the road in question is long and the church only has a name and not a number on the road.

My 8 year old son was booked this company via his young carers group to take him there this evening…read moreHe was collected on time, then about an hour later was dropped home. The driver had not 'known where to go' then to top it off, I have just discovered relied on my 8 year old son to tell him an address to go back to and just dropped him there... luckily this was our home address but I am disgusted with this whole situation He has many difficulties himself, including anxiety so being stuck in a random car with a complete stranger, driving aimlessly around for almost an hour, when the trip should have taken no more than 20 minutes is very much not ok and I am completely disgusted Maybe make sure your drivers know where they are meant to be going and are able to follow a satnav before allowing them to collect ANY passengers, but especially young children attending a young carers group!

Will never use canary cabs again awful customer service left my wallet in cab they took it to there…read moremain office which would take me 3 hours to get 2 by bus so I rang them up and asked if they could use money in the wallet 2 pay for postage and post to me the person said would be 2 much effort and will spend money instead will never use again

In the past I have always had good experiences with Goldstar, but they have introduced a new…read morepre-pay system which they do not understand. In concequence they cancelled my taxi at the last minute risking me missing an international flight, even though my bank statment says their system took a payment and then later returned it. My advice is to avoid untill they sort out their IT system.

We have always been very happy with Goldstar in the past however not so pleased this last time as…read morehave had to use them a few times recently. We booked a taxi for 9am to take us to the railway station allowing us time to be comfortable before our train was due to leave as we usually buy a hot drink to take on the train but also allow time for toilet visits due to medical issues. However, the last time our taxi hadn't turned up by 9am so waited another 5 mins then rang them to be told it was on its way so waited a further 10 mins still not turned up so rang again at 9:15 to be told it was on its way which it was by then but we had been told that at last call and we found out it was only just dropping off a previous customer, it turned up at 9:18 am. The lady on the phone was quite rude and insisted it would be coming and asked what time our train was and said we would still have time to get there, which I didnt think was appropriate and not the issue as although we didn't miss the train it didn't give us time to do what we would normally have to do. Also we allow extra time for traffic conditions as can be a very busy time of the day which they don't seem to consider either.

The owner is a liar, that has absolutely no integrity and will lie to Norwich City Council about…read morewhat had actually happened just to protect his scumbag of a racist employee who refused to pick me up at Norwich train station even though I was waiting for the taxi, the driver picked up 2 random people waiting in the car park. When I confronted the driver and asked him if he was my driver, he looked me dead in the eyes and said "no, he wasn't my driver" and picked up 2 random men in the car park. When I called the owner to complain, he said he would investigate the matter, and call me back, but he never did, instead he lied to Norwich City Council who actually believe him, he must have fiddled with their online dispatch system and sent Norwich City Council an edited version of their drivers route. Norwich City Council actually told me that the owner said that I was never at Norwich train station when I said I was and that the taxi that was sent for me was actually for the 2 random men in the car park. If that's the case, then why were the men asking "where do we get a taxi from?" Coz when I had received the text message from BESTWAY TAXIS to say my driver had arrived, I ran to the car and the licence plate and the make and model of the car was the exact same in the text message, so how could it be for the 2 random men in the car park? If that's the case, then why did they dispatch a 2nd driver to pick me up? I'm currently going through intensive chemotherapy as I have stage IV cancer, and the owner knows this yet insists on lying about me and putting me through this whole ordeal. Please do not use this taxi service, you are better off using a different company from a decent human being, not a scumbag like this owner! Stay well away! You have been warned!

From the owner: Taxi company based in Norwich offering friendly serviceread more