Took my mother in this morning for her first appointment with Dr. Hung, and we had a wonderful…read moreexperience. From the moment we walked in, we were warmly greeted and treated with kindness by the two front desk staff members. Dr. Hung and his assistant were equally kind and professional. He took the time to truly listen to our concerns, thoroughly explained my mother's condition, and provided clear guidance on the next steps moving forward. Overall, the entire team delivered exceptional customer service, and we truly appreciated the care and attention we received.

Worst bedside manner. RUDE AND DISMISSIVE. Saw him once and never went back. Went to a REAL…read moregastroenterologist who actually listened to me. Couldn't be happier!

The office staff, particularly whoever handles scheduling, does not seem to be organized or…read morecommunicate well. On one occasion, I received multiple phone calls in the same day asking why I had scheduled an appointment before my ultrasound was completed. I repeatedly explained that the appointment was to discuss the results of a previous ultrasound, which had already been completed and was in my chart. Despite explaining this several times, they continued to question me. The final issue that led me to cancel my care was when I was scheduled for an endoscopy. No one contacted me beforehand to explain what my out-of-pocket cost would be. Since my procedure was the next day, I called the office because I didn't want to be surprised by a large bill. I spoke with Maggie, and the interaction was extremely disappointing. Rather than listening to my concerns, she repeatedly talked over me while I was simply trying to understand why the office couldn't provide an estimate after obtaining the insurance authorization. It felt like the office was focused on getting paid by the insurance company but not on making sure patients understood their financial responsibility ahead of time. Instead of helping, Maggie told me to call my insurance company or the surgery center myself. I explained that I didn't understand why I had to make multiple phone calls when the procedure had been scheduled through their office. Even after I politely asked her to let me finish speaking, she continued interrupting me and eventually hung up on me. I have worked in customer service for many years, and throughout the conversation I remained respectful. There was nothing that justified ending the call that way. As a result of this experience, I canceled my procedure and will be finding another gastroenterologist. The physician may be excellent, but the office staff's communication, professionalism, and customer service need significant improvement. Based on my experience, I cannot recommend this practice.

Dr. Kara was so kind and insightful--she really listened and made me feel cared for. Staff was…read morefriendly and office was clean and tidy.

I scheduled my first bikini laser hair removal appointment through their third-party call center,…read morewhich I believe is based in India. I specifically booked for 4:00 PM, shaved and prepped the night before, and showed up on time. I ended up waiting until 4:30 PM with no update. When I finally asked the front desk what was going on, they told me to wait another 5-10 minutes even though they close at 5 PM. I said I wanted to cancel, and the staff member didn't even apologize for the delay or the wasted time. I wasted an entire hour between driving there, sitting in their waiting room, and driving back home. Totally unprofessional and disorganized. If this is how they manage appointments and treat first-time clients, I would never trust them with a laser.

Dr. Omidi was incredibly kind and accommodating. I'm having a lot of discomfort with my chin, and…read moreas a last resort, I reached out to Dr. Omidi a few weeks ago. I feel assured that he will do a wonderful job in an upcoming procedure to fix the issues that I'm having. He accommodated his fees to match what is more affordable.

Very nice, caring doctor who is very dedicated to finding the solution to your medical problems…read more She listens and is very thorough. highly recommended!

I came to Dr. Merla after a positive cologaurd test. She was very reassuring that it tested for so…read moremuch it was probably nothing serious and listened to all my concerns and gave practical solutions. I only saw her once but required a follow up in two years. I was able to get an appointment in a month and scheduled for a colonoscopy in a week. My only concern was that I saw so little of her but her staff was vary helpful and it's good I don't become overly dependant on my Dr which is easy with her being so young, beautiful and over 25 years of experience probably making her in high demand.

Looking back...I swear he was trying to kill me. I moved on to another MD and have been well ever…read moresince. My life was a nightmare in the 4 years I was treated by him.

PLEASE RUN, DON'T Walk to get away from this incompetent doctor. He has been disciplined by the…read moreCalifornia Medical Board for unsanitary practices (see photo) I reviewed him and his office as dirty even before the Board directed me to other complaints as I was registering mine with the Board. See all 1 star reviews! I wish there was a no star option. Made 1st appt 9 months ago, get to office they told me to go to. It's permanently closed. Appointment didn't happen. 9 weeks later was 1st available appt at another office. Get there, not on their books. Finally, 9 months after initial contact with doctor, had consultation in his dirty, run down office. Get a paper w/instructions for my pre-procedure prep but it's illegible (see photo) so I called office to send a new one after they bought an ink cartridge...new paper arrived in mail looking exactly the same. I don't trust a doctor who cant afford to replace an ink cartridge. Arrive at 6 am for my procedure only to be told I'm not on the schedule!! After I took my last paid day off of work, paid a sitter to get my kids up and drive them to school, and an Uber to get to the hospital, AND I had to pay for an over the counter prep because "Dr." Reddy forgot to sign the prescription pad!!! Pharmacy calls number on pad. It's disconnected. They google the address on the script...office listed as "permanently closed." It was a Saturday so, by the time my pharmacy was able to find the correct phone number, the doctor was unreachable. I went through a LONG, miserable prep just to be told there was a scheduling error. Also, there were 2 other people at the hospital with the same 7:30 am procedure time I was supposed to have. Not sure how Dr. Reddy planned on performing 3 procedures at once...but with this guy, I wouldn't be surprised if he one hand in someone's gut and the other hand up someone's butt at the same time. On my way out of this sh*t show, a staff member said, "It's probably for the best" with a wink. And I am relieved now that I couldn't have the procedure. Everything about this guy screams "Staph infection coming your way courtesy of Dr. Reddy." I tried calling his office upon my return home only to be disconnected 3 times before I was able to talk to a human (who said my appt is today at 7:30 and that he has no idea why I wasn't on the schedule. Woops, sorry! Would you like to reschedule for July? JULY?! Hell No. I have already filed a complaint online with the California Medical Board and I encourage every patient to do so. Dr. Reddy is hazardous to your health. Go elsewhere. Anywhere else.

I had an endoscopy under general anesthesia at your facility. After I woke up, I experienced both…read moreurinary and bowel incontinence, was unable to walk independently, and felt extremely dizzy for the entire day. This was completely different from my experience having the same procedure in China, where I was able to get up and go home on my own shortly afterward. I am concerned that the dosage of anesthesia or sedatives used may have been excessively strong for me. The severity of my reaction made me question whether the anesthesia was administered and monitored appropriately, and the overall experience felt unprofessional and unsafe.

So far, so good! First initial visit was clear and informative. Great office staff. We'll see how…read morethe procedure goes to really know.

Doctor Abidali is what I call a SME. He's a subject matter expert in this field. I want to first…read moresay, I've been to many gastro doctors all across SoCal before meeting him. I have been misdiagnosed from other doctors. The type of care Dr. Abidali and his team provide are through the roof. They go the extra mile, they explain to you these medical terms that are not fun to know, and teach you as a patient the best possible practice to live a normal and good life. I've had an endoscopy, done many labs/ stool test and follow ups, every time it's a return of investment (ROI). You will leave the office feeling better and happier. You will leave the office knowing how to control your stomachs behavior, and you will start to make progress. Again, I have put all my trust into Dr.Abidali and I will ALWAYS advocate for him. Because being his patient. He has changed my life, improved my health, and honestly made me a better person in the process of helping my gastro issues. Thank you for everything doctor, I am excited to follow up and see you soon.

My rating is for Dr. Abidali's PA Rika. She is the one I have been seeing since I began receiving…read morecare at Platinum Digestive Health. She is thorough, knowledgeable and takes time to explain any questions I might have. She orders tests, follow-ups and prescribes meds. I really can't rate Dr. Hussein because I haven't been able to get to know him. As long as I've been a patient of his I would think he would make a point to get to know his patient, I don't know if I should be offended.

I made an appointment because he was listed under my insurance as a participating doctor. I called…read morethe day before and got an appointment for the next day immediately. He does sit behind the desk and takes notes as mentioned. He physically examined me based on my symptoms. He wrote me a prescription and gave clear instructions. He helped me when my general provider did not; so, im happy with dr. Kim. I was in and out within 15 minutes. I dont think english is his first language, but i understood him. There was 2 instances when the accent was problematic and i asked him to repeat, and he did. Not a big deal. Just stay on point if you talk to him; he's no nonsense. They only accept cash or check for payment. Office looked fine: it had a tv and plenty of magazines and brochures to read. I suppose the furniture was a bit worn out, but that didnt matter to me. The staff was pleasant and helpful. I think they said his practice is only part time.

I saw Dr. Kim because of my insurance. I checked in, it was easy, the receptionist was nice. I was…read moreseen in a timely manner. I was pulled into his office, not an exam room. We discussed why I was here, my medical history an what I expected. There is a separate exam room as to not be distracted by a concurrent medical exam and discussion. The physical exam was thorough then a plan was developed. We agreed that an EGD was needed. He checked his calendar and quickly set up the outpatient procedure. He explained everything in detail. He has a bit of a heavy accent. I had my procedure at San Antonio Community Hospital. He was on time, spoke to my family before the procedure and then immediately afterwards. It was reassuring that he asked if he could lay hands on me and pray. That was a nice feeling of peace and calmness prior to going under. I went home no problems. I came back a week later for results. Again in his office and not an exam room, that is so old school. Everything checked out. I was seen within a couple of minutes of my appointment in and out fairly quickly. We discussed a follow up plan. As for his office it was very clean, a little dated, but glamour is not everything. And for the other reviewer who said the receptionist could not tell you what time you would be seen, they must have left something out. Dr. Kim is a specialist and sometimes they get called into the hospital during an emergency for a patient and often the office staff does not have any time reference, since the doctor is keeping someone from dying he may not have time to check into his office. I loved the old style, Marcus Welby MD style. Thank you Dr Kim for your excellent care.