Jennifer Vince is a complete Karen and total brat, to say the least. After spending years and…read more100's of thousands with srs/Wimsatt/Willowby they hold no value for their customers and zero accountability for their countless and costly mistakes. As a exterior contractor I strongly urge you to avoid even considering using this company (state wide). Jeff Mull is slightly more professional given his horrible reputation state wide. Great alternatives would be Abc supple, Eikenhout, beacon, gulf eagle, any lumber yard or heck even Menards or one of the big box stores.

called around to find rooftop delivery of shingles. Wimsatt can deliver them usually within 1 day…read moreof the order. went into the store to shop and pick out brand / color. overly friendly, helpful, patient, and knowledgable staff. price was comparable with the big-box retailers. materials delivered on time by friendly deliverers. everything was as-ordered. needed to return a few unopened bundles. took them down in the van. no questions asked. they unloaded the van. EVERY employee there THANKED me for my business. top quality professionalism! A+++

No returns. No warning. Be sure you know exactly what is needed…read more I made an incorrect assumption on shutter sizes and it cost me $130. Who doesn't take returns these days? I then needed a window replacment. The OEM said I needed to work through Allied. Reluctantly I gave the size of the window to the associate. with what I belived was the order/warranty number. I never received confirmation what was being ordered. When the window came in I could tell it was too large. The associate said I could bring it back if it was not the right size. After confirming it was too large I attempted to bring it back. The same associate said I could not return it! This was there error not mine. They should have confirmed the size before ordering. Just wanted to share my experience. Would rather shop at someplace with a return policy. Not impressed.

The only reason for 3 star is. I went there one day to get board samples and some lady that works…read morethere gave me an attitude. One of the biggest things I observe is customer service. Other then that it is clean and the other staff three are generally very nice

I have sourced high quality wood lumber and materials from Trio for home renovation projects and…read morehave never been disappointed!

Something is up with these guys, like they're going out of business or something. I approached them…read moreto make a custom door for our interior renovation project. Price was set at $2500, details hammered out, then... Nothing. It's been a month, and they refuse to return my calls, especially Mark, who I was working with. I and my finish carpenter have left half a dozen messages, spoken with other employees, even visited the place... Nada. Too bad, I found another millwork company to take my business.

Went in the other day and seen these giant bins that I had been looking at to store decorations and…read morethey were with all the seasonal marked down items for 50% off the original 29.99, the sign was literally on the shelf above the items. I grabbed 3 of them and when I went to check out they rang up 27.99 I told the cashier John that they were supposed to to be 50% off and he looked at me and said "yeah, no I don't think so!" I told him there was a sign and I would show him. He grabbed who I assume was a manger named Molly and I told her the same thing, and she instead looked the item up on her phone. I told her there was a sign and I would show her. She walked over and I showed her and she said that's not for those items, I said it's literally above the items and all she said was well sorry. I said so you're not going to honor the sign and she's like "nope" and just walked away! Horrible customer service and just disrespectful! I will be returning all 3! Save your self and just go across the street to HD I emailed corporate and spoke with the general managers assistant who after initial contact ignored my response email, only to have the actual general manager reach out to me and do nothing. He basically said even though the placement of the totes and signage are deceptive to customers the sign states no totes (in the smallest print)! Told me he had totes all over the store as "filler" and for end caps and that don't mean they are on sale just because a sign is there, not sure why they have signs then. He also didn't address the rude customer service until I brought it up and couldnt explain to me why Molly would leave the sign above the totes if it caused confusion about the sale. While the customer service email was helpful, it unfortunately was just poor customer service all around and a waste of time to reach out to anyone at the Taylor store.

Bought a brand new gas Troy built lawnmower at Menards put it together. It does not work took it…read moreback. They told us to take it to Troy built dealer service center even though it's a brand new lawnmower would not change it or anything. Taylor Store is horrible. Kaitlyn is the manager. She was horrible so now I'm stuck with a brand new lawnmower that doesn't work. $500 lawnmower. do not take your chances and shop at Menards go to Home Depot or Lowe's. They take stuff back. they don't even deserve one star, but I had to leave one star

We were searching for floor covering to complete an enclosed porch addition. After checking various…read moretypes of tile and carpet types in the large businesses we saw a wood look inlay that our daughters builder had purchased from the tile shop. We looked at several available products available at the shop and decided on a clip together tile that the shop would install. The owner stopped in to measure an also offered to cover a limestone step into the addition with the tile. The finished job was not the cheapest product we had seen but the professionalism in the total purchase and installation of the flooring is one of the best values we have acquired in many years. We are extremely pleased with the look and the obvious quality of the tile. Thanks David. Good to know we still have quality products and installation still available when you look for it.

So the Tile Stop is an incredible selection of just about any kind of Tile you can think of, but…read moreman -- customer service is quite low on their priority list. I came in with an obscure color and size of tile from a broken bathroom and they matched it up rather quickly. We ordered what we thought was the right color in the right finish, and it was ordered within minutes, shipped in two days. The only problem was that it differed with the sample that we agreed on. Now I only have a bachelor's degree, and Lord knows I've never worked at a tile shop before, but the man patronized me for having the audacity to try to order the correct tile. On the receipt, Tile Stop had the right number, but had the wrong name, and we probably argued about the stupid $7 worth of tile for about twenty minutes until his coworker came in and said, "Let's try to make the customer happy. He's probably wrong and I'd put money on that, but worse comes to worse he'll have twice as much of the wrong tile." And I reluctantly agreed, but it was too late to call their distributor for the random tile. So they said they'd call the next day. About two weeks later I had assumed they either forgot or didn't want to order it again. So I called The Tile Stop and they, indeed, had no recollection of the reorder... So, I paid twice as much for the right tile and shipping with their distributor (Beaver Glass and Tile) 40+ miles away and guess what? I was correct. Who knew the customer could be even occasionally right? Wouldn't go with them again outside of convenience to match the tile. Incompetence aside, no customer should feel attacked for wanting to get a product. In fact, I would put money on the fact that they still have the wrong style of tile somewhere waiting for someone to pick it up. Maybe I'm an isolated case, but maybe not. Happy hunting!

Decent prices but the help don't care about the customer took 7 weeks to get something I was told 2…read moreweeks they never call you to notify you for anything very unprofessional

Recently, we decided to do some renovations and one of the things we wanted to do was hardwood…read moreflooring. My husband did some research and everything directed him to Lumber Liquidators. The manger Justin was very knowledgable, he went over every question my husband had, he set up the delivery and installation quickly and hassle free! The floors are in and beautiful. Great job team at Eureka Lumber Liquidators.

I love my Royal Tech windows. However; they were purchased many years ago. Recently I called to…read moreget an estimate on a house that was inherited. The gentleman showed, measured & let me know the owner who I knew personally, was ready to retire. He never got back with me. So I'd question hiring them.

Had our whole house done by them after a fire in 09. Now (2025), have a broken window that has…read moreblinds inside. Contacted them in the spring about fixing the window. was told they are closing later in the year. They came and gave me an estimate, but never honored it. I'm still waiting on window and it's now October. They keep saying they're waiting on glass. Have heard nothing from them unless I personally go to their business, then just get excuses from a guy named Joe. Horrible customer service.