DO NOT PATRONIZE THIS PLACE! They advertise first month of storage unit fee is free! However, I did…read morenot receive my first month free. I tried on several occasions to work with them on rectifying this issue but with no success. Final attempt was when I spoke with a representative and provided all of my receipts with detailed information and was told there was nothing the rep could do over the phone and requested that I bring all of my documentation in person and speak with another person. I scheduled a time to come in. When I got there with all my documentation to show I never received a month free but rather had over paid, I was told unfortunately there was nothing they could do at the facility but I could call customer service at the 1-800 #. So I wasted time coming in person when the rep could have given me the 1-800# over the phone to call. CRAZY!!

i came in to pick up a truck and they had to move me to another location for the 3rd time but they…read morewere sweet and understanding, especially austin who made the process less stressful

easy to sign up. walked in at 5:45pm and had my unit ready at 5:55pm. they answered all my dumb…read morequestions quick and easy. straightforward and no issues unlike a few other places in the area.

This was a fast and easy setup. Anderson helped me and my wife out and explained everything in…read moredetail. I'm so glad we made the choice to go with this unit and facility.

Nice facility with good access and visibility from the main road. However, two problems:…read more 1) The AC units on the 2nd and 3rd floors have not been working during my visits over the last two months. My storage tubs actually softened so much from the heat that they started to warp and collapse. Unacceptable when paying for a climate controlled unit. Reported the issue multiple times but no resolution; hence, this post on Yelp. 2) Our storage unit has no light. There is literally no light fixture above our rented floor space. This is especially a problem after sunset, requiring us to bring a large flashlight to see into our boxes. We are dealing with it until we find another unit. The staff has been cordial. The location + secure access + cleanliness are excellent. If it were not for the above issues, my rating would be a 5. To management/ownership: the AC issue is a real problem and has gone unresolved for too long. Please do whatever is necessary to resolve.

Great experience at this Public Storage location. Andrew was the one who helped me out--super…read moreprofessional and made the whole process quick and easy. Really appreciated the smooth service. Would definitely recommend!

Fantastic hospitality. I ran out of GAS on site. Had driven around all day on multiple tasks and…read morenever met the gauge. Went into office and Monroe with his "everybody helps their neighbor" attitude said they'd help me out. A super cool guy and others inside offered to take me to the gas station and refused tip. I bought a red gas container, filled it, the guy from Mini Storage drove me back. Filled my tank and I was up and running in no time. Many, many thanks for your help above and beyond the usual business at hand. It feels like old America at your business!!

I must say how pleased I am with the service, and professionalism of the new Manager, Stephanie at…read morethe Lavergne office on 12/29/24. She was so patient, and kind, and answered all my questions. She also was able to address my initial concern which was to cancel the storage unit. She offered me several other options. It was awesome tat she went go over and above job. By her taking the time to probe further, i did not close my account with them. One of the things that I was most impressed with is that she went over all the paperwork, rules and regulations. Which was not done initially when i opened the account. Her customer service was exceptional. Happy New Year Stephanie, and Thanks agaiin!

They lie, cheat, and steal. My first unit was broken into by management, I suspect. The person that…read moremoved me into my unit was no longer working there by the time I found out, and the current clerk had no knowledge of why it had happened. Red lock indicating missed payments was placed on my unit even though I was paying on time every month. Each year I've had a unit with them the price has increased, and all they can offer is changing units to drop the price. Overall dishonest business model.

The ladies at Compass on Waldron Rd. Provide great customer service, they are close I-24 this…read morefacility is clean and neat. They offer you cold water on these hot day's . Good company and good caring people. Thank you Bobbie and Michelle :)

I just completed our move from Vancouver WA and had our stuff stored here. Linda B in the office…read morehas been amazing to work with. The company is lucky to have her. She has been very understanding about stress of our moving across country and did everything thing within her position to make our move in experience delightful. The faculties are kept in great shape too.. clean and well lit. She was the reason I choose this facility Thank you again!!

From the owner: StorPlace of Nolensville at Nolensville Road offers a wide range of storage features. We offer…read moreextended access hours, handcarts, email invoicing and credit card billing. Our friendly and professional staff is here to accept deliveries and provide after hours customer phone service. Our Nolensville, Tennessee, self storage units and facility are equipped with convenient features such as an onsite manager and month to month. StorPlace of Nolensville near ACE Hardware is here to take care of you and your belongings. Our goal is to make your storage experience, stress and worry free. Leave the details to us.

We had a great experience. They guys where not moving very fast, but we had a set price and was not…read morein a rush, so I was happy with that. I was more interested in my things being moved with care, which they where! They arrived on time, I showed them around and then they where good to go. Very polite and nice guys, we also had a guy coming over to give us an estimate before hand (the owner maybe?). They even managed to get our treadmill down the stairs, and that was no easy task. I would definitely hire them again if I was moving.

Incredible experience - from start to finish! This crew (Cody and Ron) did a fantastic job moving…read moremy parents furniture/boxes from their home in Tennessee to a condo in Michigan. They were professional and treated my parents treasures as if they were there own. Very patient and careful with making sure the set up was exactly where they wanted all of the items. I would hire this crew again. Very personable and treated us like family. Very reasonable for the long haul of bringing the items across multiple states. Thank you to the crew- and for Paul (who was local) that also helped with the move. Wishing you the best!

ClosetBox was a welcomed option after getting quotes from both movers and storage companies…read more ClosetBox has a nice business model that simplifies the process for the customer. I didn't have to coordinate with two companies nor did I have to chase people down to answer questions. On relatively short notice, they got me moved without any issues. Best of all, the process was streamlined and efficient. The sales process is uncomplicated and customer service is pro-active. The economics are very competitive (I save ~$75-$100 per month on storage) which adds up. Retrieval from storage does need to be coordinated through the Closetbox representatives who request 24-48 advance notice. I am comfortable recommending the ClosetBox service.

Do not use this company if you want your items back. I paid to store an antique chest of drawers…read morewith Closetbox for 18mos while we were in a rental house. When we had the chest of drawers and the bed it was stored with delivered, they were unable to locate the chest of drawers. It was never recovered- i.e. someone most likely stole it. I'm in the process of filing a claim but it's been a month since the items were supposed to be delivered and I still have no resolution. The company states I can expect to receive approximately $120 back in return for my irreplaceable $600 chest of drawers and the $1800 I spent total storing it for 18 months. A terrible experience and I cannot discourage you enough from using them.