So, I saw reviews on here that the gyros platter and pizza are good and i wanted to try something different! So I called in for takeout and asked the person taking my order for their suggestion of the platter or pizza? They said platter, it comes with a salad and side, or I have the option of two sides. The platter includes the salad? "Yes" Ok, so I chose a side of fries and garlic pasta. So I pickup my order and tipped the lady for being so helpful on the phone. I drive home and lay out my spread and find they've forgotten my salad! I called in and they apologized, and said I could come by to pick up the salad (even though it was 10pm). I guess I could drive back 5min to pick up that salad. I arrive and some people are still picking up takeout (I thought their doors would be shut). A lady (manager?) gave me a giant salad and apologized for the missed salad and said they made it full size for my troubles. Wow, def made my drive back worth it!
So, food wasn't bad but fries were like any frozen fries you buy at the supermarket, unseasoned and bland. So, next time I'll just nix the fries and do double side of garlic pasta.
Today, I placed that order and had it confirmed over the phone. I go pick it up and there's only 1 side of garlic pasta, the girl told me it's the two side orders combined into one container. No, last time I ordered it was the same small amount for the 1 side. So, she gets (manager?) same lady that gave me the large salad last time.
"What seems to be the problem here?" I explain that I'm missing my other side order of the garlic pasta. She says that it's the salad and 1 side... but I ordered 2 sides. She says she remembers me from last time then says if I want another side it's an upcharge, I think she said $5? Ok, no thanks.
So, what I'm gathering is that the salad ISN'T included with the platter and is considered a side, or there's no such thing as a 2 side option?? Or did they change their mind and no longer offer it? But why did that girl say there were two side orders combined into one? It's not my fault the staff aren't on the same page, but I think this time around was poorly handled. I got no apology for the mix up, but looked at like I'm in the wrong? If i was told prior about an up charge bc of mix up I might've been fine, and said sure whatever, but why lie?? This was going to be my new staple, but nope just left a sour taste after this experience and don't want to frequent here anymore.
So, after thinking about this some time later - Maybe there really was two sides of pasta in 1 container and it just didn't seem that way to me IDK (and I'd feel like an ass), but if that were the case it would have been best handled if that were clarified. I don't like giving bad reviews, so I'll give benefit of doubt. read more