I paid 10% deposit of $1360.00 for the cost given to me, $13,600.00, to do mold/mildew removal,…read more"patch A hole in the wood (joist), encapsulate crawl space floors and walls with white cap/thermal moisture barrier, and re-insulate with new insulation, and install EZ Breathe". I hired them on November 30, 2018. They could not do the job until February 22,25,26th. I was in the process of hiring a contractor to remodel my home at this time, and he came on Feb. 19th to look around. Given the contractor's reputation, I hired him. Immediate concern was given to all the main level floors, as they proved to be all uneven. He went into the crawl space with a flood light and when he came out related that ALL the joists were rotten and the floor issues were stemming from that ....my house was literally sinking due to no support. Given this terrible report, it would be ludicrous to have D-Bug do anything, I would be literally giving them $13600 to do nothing, because it would all have to be torn out when my contractor and his crew attacked the same problem. I asked my contractor to relay the info to D-Bug. He told D-Bug he would take care of the problems, and that we wouldn't be needing them (they were to start in 3 days!) They said due to the circumstances, they'd issue me a refund check in the full amount. I called D-Bug 3x asking where my check was. First time the ?owner was on the "other line". Second time he was not in the office (didn't he have a cell phone?). Third time he got on the phone and said "all deposits are non-refundable" despite the fact he told my contractor he'd issue me a full refund!!
I explained I'm living on Social Security and needed that $1360 badly. So far they have proven to have poor assessment skills of what really needs done and that they are also LIARS. DO NOT USE THIS COMPANY!!