This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

Blue Bear came recommended by our plumber after we had a leak in our 2nd floor Bathtub due to a…read morepinhole sized hole in the copper pipe. Blue Bear was very responsive, professional, and explained the entire process to us each step of the way. If you're unfortunate enough to suffer waste or water damage, I would highly recommend Blue Bear Restoration.

From the owner: If your home or business has sustained damage during a natural disaster or another incident, work…read morewith a team that will provide the compassionate service you deserve during this sensitive time. Blue Bear Restoration, Inc. in Rochester, NY, is a family-owned disaster recovery business that works with residential and commercial clients throughout Monroe County. These experienced and highly trained technicians can handle any sized restoration project, including full demolition and reconstruction services. They value continuing education to ensure they're always providing customers with the best service possible. Committed to fostering lasting relationships with clients, they provide reliable 24/7 service, as well as insurance consultations. Whether you've experienced flooding during a storm or due to a sump pump failure or burst pipe, Blue Bear Restoration is here to help. They'll remove any standing water, pull up carpets so the flooring can dry, and disinfect the site to eliminate bacteria and mold growth. These technicians also do everything they can to restore electronics and appliances to pre-damaged conditions. If you've experienced a fire at your property, call this crew to have them perform a safety inspection and complete the needed fire damage repairs. They'll repair smoke and fire damage, eliminate odor, and perform a complete restoration...

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

Last Fall and Winter found me touring three different hospitals with a lung disease I didn't know I…read morehad. My years restoring old houses seemed to be the base cause, but the issue of mold was in the mix. I had my home tested, and it indeed had a mold problem. From a hospital bed I looked for a company to solve the problem, and Jet Dry was my choice, and a good choice it was. They did even more than the estimate included, and when I did come home, the basement had been totally cleaned and coated with mold killer. They used various methods, and when re-tested, my house was free of mold. Very nice staff, and a most reasonable price, and I highly reccomend them.

Our house is 40 years old. We never had the heating ducts cleaned and earlier this year I did a…read moreconstruction project in my basement that included drywall and drywall dust. I figured it was time. I spoke to Rick Drexler on the phone and he explained the whole process, and we scheduled a date a few weeks out to have them come and clean the ducts. The three man crew showed up at 9 AM and were very courteous - they all introduced themselves by name which is nice if you're going to have a crew in your house for 3 to 4 hours. Emilio was the foreman, but they were all nice and helpful explaining what they were doing as they go through your whole house. We all did a walk-through of the house from the second floor down to the basement. Counted all the ducts -intake and outtake. Then they brought in the equipment, a big vacuum that goes down in the basement that sucks up all the dust and debris. They make a few holes in your heat runs and cold air intake runs in the basement. That's where they insert their vacuum. They seal up these holes afterwards. They basically put a blue sticky film over all of the ducts in the house and then blow down from the second floor everything down to the basement. Then they use the vacuum in the basement to clean everything out your main runs. While they were here, I asked if they could also clean my dryer vent duct. They did and you'll see the results of that too. The pictures I've attached were some that I took and a couple that they took to show the before and after of the duct work. They sprayed a "fogger" spray in each vent to help prevent dust and bad stuff from accumulating for a few years. All told - it took three hours from start to finish and we are very pleased with the outcome. As I said it's been 40 years for this house so it was way overdue! They also do other services such as mold remediation, carpet or tile grout cleaning, and remediating water damage. They did a great job and I would highly recommend Jet Dry to do work in your home!

They say they are carful with your things and they know what not to throw out but they are not…read more They threw away alot of sentimental things. My senior pictures from high-school, both of my kids senior pictures from high-school, a ziplock bag I had with my dead mother's hair in it. All (undamaged) things I can't replace that they could see would be impoortant. Who would throw someones photo albums away!? There are also things that went to their storage that i never got back. It's been years and I still think about how mad I am that I lost so many important memories.

I was happy with Servpro and would recommend them for future work…read more They were courteous, and hard working