My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

Thank goodness that we are members of the Scarsdale Veterinary customer family!…read more Our beloved puppy, Ricky Martin, was attached by a vicious neighbor dog last Saturday night at 11:10pm. He was seriously (I got scratched from trying to save him) injured and within 45 minutes he was with the vet in the hospital. We discussed the procedures needed and then he was sedated and the vet did her magic (we drove home and left our phone on just in case. Desperately, desperately upset. We got a call early the next morning that all was well with Ricky and we picked him up late the same afternoon. Of course our boy was shaven on his back and his side with a plaster on his back covering the serious damage and the sutures. 7 KG of pure love in Ricky Martin had no change against an ugly, aggressive off-leash husky. Pain meds and antibiotics everyday. 5 days later - good news, no secondary infections. Now 5 more days before the sutures can be removed...... Thank you!!

My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

The Kedleston road practise is just outside the town centre. I don't drive so it is good for me…read morethat I can walk from town in about 20 minutes. The lobby area is big and has separate waiting areas for dogs and cats, which makes it easier if you have a nervous cat that gets scared by dogs. I took my kitten to be castrated and all the staff were excellent. The animal is treated well and booked in by their own name. It doesn't seem to matter which member of staff you speak to, they all seem to know your pet personally. I also like the fact that even though they sell lots of pet foods and products, they don't do the hard sell on you to buy anything. The nurse was really great with him and even though he is usually scared of other people he never made even a whimper with her and let her examine him without trying to escape. The after care is just as good and when I needed a taxi to take me home, the receptionist offered to ring for me from their phones and I was able to wait in the waiting room for the cab to arrive. I would definitely use the practise again. Next up my little girl kitten

A great vets situated just outside the town centre on an industrial estate. Excellent service,…read morefriendly staff and you can usually get appointments quite speedily if needed. I can't compare it with other vets pricewise, but am sure that they are pretty competitive. Our cat was seen there all her life, and when, unfortunately, she had to be put to sleep, it was done with sympathy and empathy. They even sent a little card through with a lovely poem in it - although upsetting, it was really a nice touch. Parking outside can be a little difficult as there are only a few spots, but as it's on an industrial estate, you can normally park easily just along the road.

I have several pets registered here and have found the staff to compassionate, kind and genuinely…read morecaring. They were amazing when I had three very poorly kittens and went out of their way to make them well again, even giving me sample medication to try out which ultimately saved the lives of two of them. My eldest dog has a perineal hernia and is due to have it operated on at Companion Care very soon. He'll be very well looked after. The price they gave me is about £100-£150 cheaper than I was quoted elsewhere, at an alleged budget veterinary practice chain. I have had to have several pets put to sleep, sadly, and the whole team send a signed card, naming the pet. It's touches like this that show real care towards their pet patients.

After my dog took ill, I came here and was seen almost immediately, the care myself and my dog got…read morewas brilliant, so much so that after adopting a cat I have taken her there too

I cannot praise Ashfield House vets highly enough!…read more I use them both for as a volunteer for a local animal welfare charity but also for my own pets. The staff are exceptional and all vocationally driven. From the reception staff to the nurses to the vets - animal welfare is clearly a driving force for them. This is not to say for your own animals care it isn't pricey (which vets isn't!) but I believe their costing to be fair and the quality of care is beyond doubt. As vet care is expensive one thing you can rest assured is they are a practice which fully explain the costs to you in advance and will not undertake unneccesary work for their own financial gain. For those with their animals insured they have members of staff specialised with helping you in your claim. The main site at Long Eaton has hospital status and they are able to carry our surgical work from the routine to highly specialist. Having brought them many trauma and abuse cases through my volunteer work I have been amazed by their expertise on several occassions which gives me greater confidence that should any of my own animals ever be in such a situation, they would be afforded the best possible treatment. Many of their vets sepcialise and if you speak to their knowledgable reception staff they will be able to recommend a vet should your pet need a specific area of care. Their specialist fields included oncology, orthopaedics, dermatology, optholomogy and much more. A visiting pet behavourial specialist also holds a clinic here. They run a number of clinics and clubs including the weight club and the puppy club which are well worth attending. They have a second branch in Spondon and a specialist feline clinic at Bramcote. Most importantly this vets will do all in their power to make you and your pet comfortable. This is especially important at times of stress after an accident or on losing a pet. There is a small car park for clients to the rear of the surgery.