A great vets situated just outside the town centre on an industrial estate. Excellent service,…read morefriendly staff and you can usually get appointments quite speedily if needed. I can't compare it with other vets pricewise, but am sure that they are pretty competitive. Our cat was seen there all her life, and when, unfortunately, she had to be put to sleep, it was done with sympathy and empathy. They even sent a little card through with a lovely poem in it - although upsetting, it was really a nice touch. Parking outside can be a little difficult as there are only a few spots, but as it's on an industrial estate, you can normally park easily just along the road.

I can't say enough good things about the vet who operates this business: Geoffrey Smith, MRCVS -but…read morelet me try! His business is small and run out of a house (that I assume is also his home). He is the only vet there and so you get his full and personal attention (he did take a brief vacation last year when he had a young lady take his place - and she was wonderful too!). Indeed you could imagine a British TV show about this man and his business. Oh wait a minute - that was done already back in the day (1978-1990): "All Creatures Great and Small" The surgery itself comprises a waiting area and his office/surgery. We LOVE the personal service that he gives, so does our beloved little guy "Ricky Martin" our 6 year old Jack Russell/Chihuahua mix born (and dumped roadside) in Houston, TX - thank goodness we found each other!! The occurrence that comes to mind is about 6 months ago when little Ricky (on an extended leash while walking with me) was attacked with no warning by a ferocious German Shepherd (Alsatian) which the owner was allowing to run free (forbidden in the UK) - yes I later found the address of the thoughtless owner, reported him to the police and now he has to keep the dangerous dog on a leash with a muzzle or he will go to prison. However, Ricky was bleeding and we got him immediately to the Doc who calmed him, shaved the area of the bite, studied and informed us that had the bite been 1/4 inch deeper or 1/4 inch to the left the carotid artery would have been severed and he would have bled out on the spot. He explained everything to us, advised why he was NOT going to use stitches, gave us painkillers for the little guy and antibiotics. Follow up a week later and all has been well since he pretty much fully recovered a month or so later. Poor little Ricky will not walk with me through those areas where he was attacked - his memory remains, as does ours of this wonderful, caring vet Two big thumbs up and one little paw up! Review # 109 2019

My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

Thank goodness that we are members of the Scarsdale Veterinary customer family!…read more Our beloved puppy, Ricky Martin, was attached by a vicious neighbor dog last Saturday night at 11:10pm. He was seriously (I got scratched from trying to save him) injured and within 45 minutes he was with the vet in the hospital. We discussed the procedures needed and then he was sedated and the vet did her magic (we drove home and left our phone on just in case. Desperately, desperately upset. We got a call early the next morning that all was well with Ricky and we picked him up late the same afternoon. Of course our boy was shaven on his back and his side with a plaster on his back covering the serious damage and the sutures. 7 KG of pure love in Ricky Martin had no change against an ugly, aggressive off-leash husky. Pain meds and antibiotics everyday. 5 days later - good news, no secondary infections. Now 5 more days before the sutures can be removed...... Thank you!!

I have used this practice since it first opened having been taken to the cleaners by a large…read morepractice in Derby who charged me over£400 and then put my dog down 3 days later (They did an almost identical move with my late Mothers dog). He has a brilliant manner with our dogs (Chihuahuas) and is very reasonably priced. I always feel that he really cares about the animals and the fee is just an aside that he has to charge to be of service to your pet. The receptionist is very professional and a really nice woman to boot. I will go nowhere else.

Briiliant just utterly BRILLIANT Having heard do many excellent reports, I transferred my little…read moredog 3 years ago when she was 13, superb care right up to the moment we had to say goodbye

Wonderful vets! I was very worried about my beloved Westie and also in an emotional state due to…read moresome bad news I had just received by phone in the car park. Mrs Wharmby was lovely, she was very calming to both my dog and myself and as an owner who loves her pet like a child was extremely professional in explaining everything she was doing and why (my last vet was very stern which is why I left) and also allaying my fears after I had googled my dogs symptoms stupidly before going! My dog was treated and given medication and food to take home and within 4 days all symptoms had gone, much to my relief. A very busy vets but I was given an appointment on the same day and was seen within 5 mins of my appointment. Staff were polite and cost was reasonable. Large car park, which is needed as people were also driving in with horse boxes x 10/10

I cannot praise Ashfield House vets highly enough!…read more I use them both for as a volunteer for a local animal welfare charity but also for my own pets. The staff are exceptional and all vocationally driven. From the reception staff to the nurses to the vets - animal welfare is clearly a driving force for them. This is not to say for your own animals care it isn't pricey (which vets isn't!) but I believe their costing to be fair and the quality of care is beyond doubt. As vet care is expensive one thing you can rest assured is they are a practice which fully explain the costs to you in advance and will not undertake unneccesary work for their own financial gain. For those with their animals insured they have members of staff specialised with helping you in your claim. The main site at Long Eaton has hospital status and they are able to carry our surgical work from the routine to highly specialist. Having brought them many trauma and abuse cases through my volunteer work I have been amazed by their expertise on several occassions which gives me greater confidence that should any of my own animals ever be in such a situation, they would be afforded the best possible treatment. Many of their vets sepcialise and if you speak to their knowledgable reception staff they will be able to recommend a vet should your pet need a specific area of care. Their specialist fields included oncology, orthopaedics, dermatology, optholomogy and much more. A visiting pet behavourial specialist also holds a clinic here. They run a number of clinics and clubs including the weight club and the puppy club which are well worth attending. They have a second branch in Spondon and a specialist feline clinic at Bramcote. Most importantly this vets will do all in their power to make you and your pet comfortable. This is especially important at times of stress after an accident or on losing a pet. There is a small car park for clients to the rear of the surgery.

This is where I take my dog. When I thought he was dying they managed to find out what was wrong…read moreand sort him out. They are very caring and know what they are doing, they will even lt you pay monthly. I would recommend them.

Lovely place to take pets.They take real care of them and ensure they give the best possible chance…read morefor them. The vets there are superb clearly explaining what is wrong with your pet and also explaining different types of treatment.

I have several pets registered here and have found the staff to compassionate, kind and genuinely…read morecaring. They were amazing when I had three very poorly kittens and went out of their way to make them well again, even giving me sample medication to try out which ultimately saved the lives of two of them. My eldest dog has a perineal hernia and is due to have it operated on at Companion Care very soon. He'll be very well looked after. The price they gave me is about £100-£150 cheaper than I was quoted elsewhere, at an alleged budget veterinary practice chain. I have had to have several pets put to sleep, sadly, and the whole team send a signed card, naming the pet. It's touches like this that show real care towards their pet patients.

After my dog took ill, I came here and was seen almost immediately, the care myself and my dog got…read morewas brilliant, so much so that after adopting a cat I have taken her there too

excellent Vets, perfect service at reasonable rates. would recommend over and over again. definatly…read morea cut above the rest. You are made to feel special and apprieciaed. You are much more than a customer and you pet is made to feel very important.