Thank you Mick and the staff at Manchester Lock & Security…read more My son lives in a family apartment unit where my 85 year old dad likes to do his own maintenance. The bedroom door lock was replaced with an ornate old lock/knob that came with a skeleton key. The door lock never worked. Last week my son called me saying that he had problems getting out of his bedroom. The door lock was getting stuck. I live in Westchester not too far from Manchester Lock & Security. I always go there to get keys made. Years ago they even fixed the key ignition switch on my car. I went in on a Friday and inquired about having someone come out to install a new door knob with a key. I was given a card with a number to their dispatcher to call to make a service call. I called and spoke with Ramon. He told me that he had an opening for the following Monday between 9 - 12. That Monday, I called to confirm my appointment. Mick arrived around 11:50am. I showed him what I needed to have done. Mick got right to it. He show me the closest doorknob lock set that would match. He started on the installation. He also put the door plates back on the door to hide the old knob hole. He cleaned up and was done within 50 minutes. My son and I are very happy with the new door knob/lock.

My go-to for years. Have not found anything they couldn't…read morehelp with. Locks re-keyed? No problem. Dupes? The best. Special automotive keys? EasyPeasy. And fast.

Fast easy smart and nice --- max unlocked a bike from a bike lock - not easy I would think. He did…read moreit in know time - Great value great guy and he never asked me for this review so these reviews are all legit and organic. Max is the real deal Thank you max Nice to meet a really good service out there

Max is hands down thee BEST locksmith of the many many that I have used through the years…read more Reliable, excellent service, great value with honest pricing. Finally, a Locksmith that you can trust!

I seriously can't thank The Locksmith Shop and specifically Jonathan enough for going above and…read morebeyond to get a very difficult key for me made!! A few places had already told me that they wouldn't be able to find the key I needed, and although Jonathan did say it would be difficult, he went out of his way to find it! Having this key made seriously has made my routine/life a lot easier and so much less stressful so I can't thank you enough for your amazing service, Jonathan! You're truly the best! THIS is the only place you should be going to have your locksmith needs fulfilled. Not only is the customer service out of the world, it's a shop that makes you instantly become a customer for life. You know how we all have a specific mechanic that we only trust to work on our cars? Well that's exactly what it feels like with Jonathan. I'll be recommending him to everyone I know who needs his services - 10/10! :)

Johnny and Leo fixed my car key when others said it cant be done. Great service all around.read more

This place was fantastic. I had a lockbox without a key with important papers inside and they were…read moreable to take care of it for me. They have lots of miscellaneous items for sale regarding locks so this will be my go to place. I'm going to go back to them to get another remote for my car. Really nice people running their own family business.

Nice guy. Very efficient and cost effective…read more Parking note : Head south on Hawthorne and there is parking right in front of the store. There is also street parking in front but pay attention to the restricted hours. And Hawthorne is pretty scary to park on

I called short notice to get my car key door fixed and he came within a hour! Super affordable and…read moreconvenient! Tony was friendly and professional! Thank you for your help

This guy seemed fine in the beginning. He came out to replace my key which he did. It has three…read morecomponents it should operate. The door locks, start the car and open the trunk. This new key did everything except open the trunk. Initially, I said ok let's see if I can work with this. Tony assured me he would guarantee his services and repair anything if I was not satisfied. I called him back and let him know I really needed that remote to open the trunk too. He said no problem he would order a new key and try to remedy the situation. I waited the first day after our conversation and he did not contact me, so I called him the next day. He said he would have the key the following day which was a Saturday. I called Saturday he had not received the new key so we set it for Monday. Monday nothing happened. So I call again Tuesday he said he would be out. He never shows so I called and at this point, he says he is just going to take back the key, give me my money back and give me back my old FOB. So once again I was going to be keyless. He said I could go to the dealer. Now I was very patient and kind with this man. This man expected me to accept mediocre, he did not care that I would be left without a key and he told me I could just go to the dealer if I didn't want to accept this key that did not open the trunk. It was obvious he did not wish to take the time to program another key and troubleshoot to make certain it would open the trunk. He treated me awful. He would not even try another key. When he arrived I asked why he could not or would not at least try to remedy the situation? He said he would have to run a diagnostic and that he did not wish to touch my car or be responsible. Now what that had to do with the key I don't know. He said that he would be losing money. He asked for his old receipt back, gave me my old key and my money back. I told him this was not good business. To not even try? He drives around in a brand new Mercedes Van and he obviously has big money and more important jobs than my little key. He was arrogant and so unprofessional. He obviously has made it big for himself and has forgotten where he has come from and how he got there. Me being a woman alone disabled and looking for someone to help me and him with a POMPOUS attitude, he just DID NOT CARE! Plus I am a Black Woman. I guarantee you he would not have done this to his own. Not ever. I even told him that this was not cool and he would not want someone to do his wife or daughter this way. So I am without a key and back on the search for someone who can come out and make me a key that is not at dealer prices. I would not ever recommend this man. He obviously does not need our little money because he quickly threw back my $200 cash so he would not have to remedy the problem as he had promised he would do, as he drove off in his brand new Mercedes Van leaving me stranded and keyless. He also did not keep his word. Not at all! I think we need to take back our neighborhoods and communities and open up more Black businesses that cover all sectors. I am not prejudiced but I do believe I was definitely discriminated against today because there was no reason for this. So I will be an advocate to push, promote and support black businesses in our communities. I try to be fair but I straight out witnessed some serious nonsense today! May he thrive and do well and may God bless him and his, but this man is not right. NOT RIGHT AT ALL!!

I highly recommend The Locksmith Guys!!! I needed a lock rekey and I was praying to find a reliable…read morelocksmith! Chris did not hesitate to reach out to me and provided a very fair estimate. We scheduled the job for today & just like Chris stated I would be contacted 30 minutes prior to the visit. The service technician Mike showed up right on time and had my locks rekeyed in the blink of an eye!!! I give them 10 Stars because I truly appreciate the professionalism and great customer service! So if you are in need of a Locksmith do not hesitate to give The Locksmith Guys a call! I promise you will not be disappointed!!! You guys rock!!!

I needed 5 locks placed in our home. Contacted on Friday, they immediately called back, set up…read moreworkforce the following Friday. Mike came over at agreed time, showed me the locks, and got to work! Fast! He left for an hour to help another customer, but came back and tackled a few other tasks I came up with. I think the cost was fair, probably a bit higher than I expected, but, done so smoothly and with no issues, good enough for me. Nice people, good work. Thanks!

Was referred by one of my neighbors, and did not disappoint! Bob was great! Very professional,…read morereasonably priced, and most importantly, knew what he was doing! Very communicative and punctual. Great experience. Would definitely use them again and am already referring them to family and friends

Top quality honest owner. We've been using Bob for many of our properties. He never lets us down.read more

Be sure to ask the price before this company does any work for you. I used Amy's Lock & Key in the…read morepast and I was very pleased with their service, so when my bottom lock was no longer working, I gave them a call. What I did not know is they contract out with other independent locksmiths--similar to Angie's List. My issue was not an emergency, and I informed the representative. When the locksmith arrived he went right to work with his drill and drilled through the lock in less than 2 minutes. Definitely something I could have done if I had a drill. He didn't even put a new lock in. When I asked him the price, he told me over $300. I was floored! He was there literally 5 minutes. I will never use this company again. Absolute rip off!!!

*** Left a message midnight Thurs. Manuel arrived noon Fri. ***…read more Literally re-keyed four door locks, and made four keys in 1/2 hour. *** Amazingly quick, personable, good job and great prices too. ***

Great guys ... Did everything possible to get me a new key…read moreand working .. Great price

Overcharged and company wont issue a refund…read more I was locked out of my home and called this company after being misled by their positive reviews. They told me they had a nearby technician who was only 10 minutes away. When the technician arrived, he stated that the company-set price was 500 and insisted that I pay in cash. Afterward, I learned that the typical price for the service I received is around 150-250. understand emergency locksmith services cost more than standard appointments, but they chargedmore than double the reasonable market rate including late night surcharge. I contacted the company to request a price adjustment because I believe I was significantly overcharged. After three days, they offered only a 100 partial refund. To this day, I have not received any additional refund. They also told me I would have to contact the technician directly to recover the rest of my money. The explanations I received were completely contradictory. The company claimed they only keep a 25-30 referral commission and that the technician received the rest of the payment. However, when I spoke with the technician, he told me he is paid an hourly wage and that the company kept the remainder of the money. Either the company is being dishonest about how payments are handled, or they work with technicians who are. Neither explanation inspires confidence. Based on my experience, I strongly encourage anyone needing a locksmith to choose a different company. There are many reputable locksmiths who provide transparent pricing and fair rates.

The Baseline: For a locksmith the service must be friendly, they must be able to repair/change/key…read morethe lock, and the rate must match the service. Service Requested: There were two things I have come to Lupe's for which was rekeying several locks so i was only operating off two keys (down from 5) and then I went to the shop to get copies made in mass for employees. For the rekeying service, Lupe came with his mobile van and was able to change all my locks without any issue. Lupe is a master at his craft and is friendly, accommodating, and efficient in preforming it. For the copies I went to the store and Tony made them extremely fast and precise. It was much faster and better than the auto-kiosks you will see in home improvement stores. Quality: My rekeyed locks work great and the copies were flawless. Great quality. Value: You are paying for skill and quality coming to Lupe's and you are paying for that skill. For the multiple services I received I dealt the price was fair.

Very professional and knowledgeable. Got it done immediately. Very happy with the price as…read morewell. My ho to lock smith