Hired to replace 2 entry door bolt locks. He had his son install them.... Charged $450!! Three…read moredays later we noticed the bolt lock was bent and wasn't sturdy as it was jiggly - I called Joe and his response was that I can pay for him to come out and replacement. I did not use him again and will not. Cheap material and price gouging. Beware!!!!!

** Updated - see original review, owner's false claims, and my response below. Based on response, I…read moream I called all star to have a cylinder installed in a lock in my condo. They quoted $45 for the service call + whatever parts. They weren't able to give an estimate, until they saw the lock. I assumed it would be whatever retail cost ($20 or so for a cylinder) + some very high amount of mark up. Figured $150-$200 in total. When they got there they quoted $450 for the work in total. To be fair, they did quote this and I had already gone through the inconvenience of scheduling and coordinating, so I just wanted the work done. That would be unremarkable, 3-stars and not even worth a review. However, before starting the work, they asked if I could pay Zelle, and I told them no, that I would do bill pay from the bank. Locksmith seemed fine with that and did the work. Afterward, he again asked if I could do Zelle, and if not if I would be able to give my credit card info, and was quite pushy about it. I had to remind him that he asked before, and he didn't need to do the work if he needed Zelle. Every other tradesmen I have worked with had done net 30 payment, and that would seem standard- especially at this very expensive price point. (Over $800/hour!) Work was fine quality, just poor communication all around, and did not meet my expectations for service at this high price. 2 stars. --- Response: Hello, Thank you for your feedback. We'd like to respond to your review in order that you wrote it: 1) PRICE. While you were thorough in your description of the job you've missed an important detail, which is matching new cylinder to the key cuts of your preference. This service is called rekeying service and it costs additional. Also you were pretty close with price assumption we charged you 269.00 for the cylinder ( including labor / installation ) and 155.00 to reconfigure your cylinder to your key, and we also waived the svc fee of 45.00 for you, in actuality it came out less then 450 if you do the math... 2) ZELLE. Our technician had communicated with you that in order for us to give net 30 days for payment we must have a ongoing relationship with the company that we do business with, what you have failed to mention was that we had spoke for first time and you did not have an account with us to request 30 days payment. In general when we give the option is 5-10 days. Zelle payment option was simply suggested and was NOT pushed in any shape or form. We have also offered you to make a payment via credit card upon completion of the job however you hung up on our representative after which we granted you "check payment" option. 3) JOB QUALITY we appreciate your honesty about the quality of the job. --- 1) The charges that they listed were not was on the invoice or described - though the total was what was quoted on the job, after they showed up. I was invoiced $45 for the service fee, $269 for the cylinder and $100 for the rekey. Like I said before, this was much more than "$45 service call + parts needed for the job". I did not complain that more was charged after the quote, instead that the vague price quote was misleading and encourage others to be more thorough in their due diligence if they should decide to use this company. I was also extremely clear to them about needing the rekey - and provided the key cut to them prior to them coming to install the lock so that they could come prepared with the lock keyed. 2) This is not true - technician never explained that they do net 30- I never even requested net 30 days. I just said that this was pretty standard practice in the industry. When the technician showed up, and provided the quote, I did inform him that I would like to pay by check, and he was fine with this when he did the work. Then after the work was completed, he insisted that I pay by Zelle or credit card, and they do not accept check payments. I had stepped out of a meeting, to take the call, and had to return - I told the technician this, and I told him I would call him back later, which I did. I did not "hang up" on the representative. When I called back, I told him that I would be paying via check, like we had discussed prior to the work - which the technician accepted, with some grumbling. So in a way I suppose that was "granted," but under protest. I will also note that after I left the review, Joey called and left a voicemail saying that he wished to "resolve the issue for you so we can both be fair with each other and come to an agreement." When I called back, he asked if I had sent the check already, when I informed him that I had, he offered to "extend a discount on future work". To be clear, I was not looking for any sort of accommodation when I wrote this review, nor would I have accepted any adjustment in price in exchange for removing the review. I felt it was important to share my experience with others who were considering doing business with All Star Lock Smith.

Let me start by saying this is the most reliable and honest security company I have ever…read moreencountered, Andre is a very stand up person, he is nice, fair, soft spoken, on time and will negotiate a very fair price, and does absolutely the best work ever, I highly recommend True Defense Solutions for all your security needs, I promise you will not be disappointed or discouraged, I was skeptical because I found this company on Yelp, best decision I ever made, now, I also have a very reliable security team for all my security needs, Thank you Andre, as you have made me and my husband true believers in honesty and integrity, it is our pleasure to have met you and used your services, I wish I could give far more than 5 stars. Thanks M & J Holland

Andre and Travis did an amazing job upgrading all nine of my cameras. They removed all the old…read morewiring and upgraded me to a digital system -- work that many others refused to take on. They were efficient, fast, and open to collaborating on wire placement. Both are extremely knowledgeable about security systems, and I'd highly recommend True Defense Solutions to anyone looking for reliable home security services. The value we received was excellent.

I am extremely grateful for Nina's great customer service and Sal's tech support. I've tried to…read morehave someone help with configuring the DVR and Iphone App to no avail. I called this morning and they were so willing to help. Sal had the app working in no time (remotely!) and Nina was a pleasure to speak to. It is very difficult to find great customer service these days.

From the owner: We offer customized security camera systems to businesses and residential customers, with IT…read moretechnical support. We also sell intercom systems. Our store inventory includes all sorts of locks, door handles and low voltage equipment.

I recently bought a new camera system that is so much more complicated than the WiFi ones and I…read morecannot explain how glad I was to have Eddie be able to install it for me. It was short notice but he was able to accommodate. I am seriously clueless with electronics but Eddie was able to explain everything that needed to be done in a way I understood. He assessed the house layout and came up with an amazing solution for my requests. It was like calling a friend over to help. Would definitely recommend and use his services again! Plus, he has great reviews on Yelp and Google

Needed help updating my current camera system, and Eddie was amazing. He came right on time,…read morequickly fixed the issue, and was able to upgrade the system without needing to replace the existing cameras. He even helped set everything up on my phone. The camera quality is crystal clear and very easy to manage. Great service, fast work, and the price was very reasonable!

Terrific service super helpful and knowledgeable solved my problem very quickly. I got my intercom…read moresystem back in order within 24 hours

We are very happy with the service provided by NYC Intercom. Luca is extremely professional and the…read moresecurity system he installed in our building works very well. I highly recommend NYC Intercom.

EGT was able to do a great job for me. It was a complicated install of a new hard drive into my…read moreiMac, and the contactless drop off , kept in touch and even went above and beyond in helping me to get everything up and running again. I would definitely use them again.

Excellent service. Very helpful & informative without being condescending. Even though there were…read morechanges to the scope of the repair, the price quoted initially remained the full price. Will definitely use them again for other services.