I had a great conversation with Kevin, the owner and look forward to finding my new jacuzzi…read more Terrific selection and Kevin was able to steer me in the right direction.

I own a 3 1/2 year old Jacuzzi hot tub that was due for some maintenance. I had a bit of mold…read moreproblem going on... major bummer, as well as a couple parts that needed replaced. Jacuzzi is the absolute top of the line and has special massaging jets that the others just don't have. I'm a disabled vet with some ortho issues and my Jacuzzi hot tub helps a lot to help ease through a lot of ortho pain. Well, nobody wants to get into a moldy hot tub. Especially one that the heater has forgotten when to say enough is enough... I went in to see Kevin in the Fredericksburg Premium Billiards and Jacuzzi store. Kevin is the GM for the area and lucky for me, he happens to call our Fredericksburg store... home base. He took the time to hear everything that was going on with my hot tub. He carefully considered every issue and then he spent probably 15 minutes hand writing out a full page of instructions for me and collecting all the chem's and replacement filters I'd need to get my hot tub back to factory settings again... and he got a trouble ticket in under my warranty to get my heater fixed. And for you Vets... he gave me a nice Veteran's discount. Make sure you let him know your Red, White and Blue inside and out!!! I can't recommend Premium Billiards and Jacuzzi strongly enough... And Kevin... You are the greatest. Thanks for taking care of me. Proudly Saluting you Shipmate! Best Regards, Kevin M.

I am a new pool owner and had tried a few pool stores before I found Monarch. The staff is super…read morefriendly and patient. Most importantly they are extremely knowledgeable about pool maintenance. I had many questions and they were always there to assist and help me get my pool healthy. I will never go anywhere else! I also love that they are available on the weekends!!! thank you making the first summer with my new pool so enjoyable and I learn so much from them about all aspects of pool use and maintenance.

Since switching to Monarch Pool Care some years ago, I'm delighted to give the team led by Darrell…read moremy highest rating. His guidance has kept me on track with my in season pool care. I trust his advice and am assured in knowing that if I stick with what he's told me to do, my pool will be clean and brilliantly clear from opening to close. This type of customer care is rare today, with the prevailing business model being "squeeze em for all you can get". Which is exactly why I'll give my pool care dollars to Monarch season after season.

Was very happy with the sales people in the office and very happy with the delivery guys couldn't…read moreask for a better group of people I will be coming back for all my spa needs and chemicals. Very easy to deal with and easy transactions and great customer service.

These folks are great, and more than helpful! We are on a well, and the water has iron. For some…read morestrange reason, it's also soft. I contacted two other spa places, including the one that sold us our spa, to figure out why the fresh water looked dirty and why it wasn't balancing. Neither spa's customer service person was helpful, and both were somewhat insulting. One told me I was doing my laundry wrong and proceeded to tell me how to wash a swimsuit - no kidding. Bizarre. I called Luxury Pool and Spa and told them the whoooooole story. They quickly offered to test a water sample. Once tested, they were able to determine where the problems were. And it wasn't my laundry technique. They gave me step-by-step instructions to clear and balance my spa water without having to drain the spa and start over. They retested it, free of charge, to make sure the water quality was improving, and continued to test until I was satisfied with the water quality and comfortable in maintaining my spa. I wish I had purchased my spa from them to start with.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

I see the negatives, but my experience was great. They installed a new liner for me and were MUCH…read moreless than Monarch and other competitors. They came out when they said each time.

Had a different company do our pool opening this year. As soon as they came out, they knew it…read morewasn't properly winterized. Thanks to Turner's pool who closed it last year, our main drain wasn't air capped properly and the two way is cracked by the pump causing a heavy leak and has to be replaced and repaired. We could not open the pool on time as we had to schedule this repair. Once it is on, we may also have other leaks as there was clearly water in the line. I am going to be involving an attorney if they do not contact me immediately. It is clearly a reoccuring theme with this company per the other reviews here. The guys who showed up last year, could barely communicate with us. One stayed in the car smoking and they threw the plugs in the dirt when they were done. Extremely unprofessional company, please do your research and do not use this one for your pool needs, or it will cost you later. I look forward to seeing you in court!