Ed and Hollister Safe & Lock was nothing short of excellent. Super professional, helpful, and very…read moreinformative. Even with my difficult schedule and a couple of reschedules, he came through without issues. I can't say enough good things about this company, wholeheartedly recommend.

We locked ourselves out of the house. Only had to wait an hour for mobile service. The owner was…read morea nice polite guy. (Forgot his name). I highly recommend their service.

They are fast, responsive, professionals did a quality job at a fair price. Would definitely use…read morethem again

I work for a property management company and we had an emergency ER call last night around 6:30pm…read more I placed a service call with Gilroy Locksmith and was told a tech would call me ASAP. 2 hours went by, nothing. I called back and was told again that somebody would call me back and again nothing. So I called back again and was told that my job was assigned now to a different tech and that he would be calling me immediately and guess what, no call nothing. I waited until 1am this morning for a phone call and nothing. This is definately unprofessional and not the way to handle business. We were hoping that this would be a start to a new business relationship between companies, but we will not be reaching out to them again. Just thought the owners should know.

Bad customer service! The guy on the phone (the manager) was telling me one thing while the…read moretechnician was doing something completely different. The tech never made it to my house. He claimed that he "tried" to call me and waited outside my place for 10 minutes. I walked outside twice and there was no vehicles parked anywhere! After telling the manager I was going with another company, he told me to cancel that because "they got there first." I don't know what kind of experience you might have, but this was my experience with this company. Definately a thumbs down. Good luck.

Super sweet guy, great service, he fixed my door and didn't charge me because it was pretty simple,…read morebut still, I couldn't have done it without his kindness and help. Will call again!

Knowledgeable and experienced repair of a vintage lock with a pre assembled repair kit. Great job…read morerepairing a 20 year old residential front door lock and opening mechanism.

Highly recommend! Very prompt and got the job done. We able to get us rekeyed within an hour of my…read morecall.

I went in with 2 new key fobs for my car. To 'make' them (I don't know the terminology for copy…read morefrom existing key) they wanted $55.00/each and additional cost for programming each one AND NO GUARANTEE ! I went to a dealership and they made both and programmed for $75.00.

Be very careful with PV Lock Shop. There is a scam going on that they are perfectly aware of…read more The scammer's name is David and he's Israeli. He intercepts their calls and steals the appointment for himself. He's tall, bald on the top and has a full dark brown beard. He is of medium build and looks athletic. He's not licensed and is hiding behind Google and PV Lock says they can't put any warning on their website. The know he's aggressive and had done this to several people. They also know that he does terrible work and charges an arm and a leg and that he's out of San Jose, they think. I had done business with PV LOCK before and trusted them. I didn't find out that he isn't a PV LOCK employee until I went to pay with a check and he said to make it out to his wife, Ariel ElizabethRodriguez. He passed himself as a subcontractor. The keys don't work for me and they are so sharp they cut my finger and made it bleed. I tested every single key in every single lock but it was impossible for me to open them. So he told me to have keys made up like the ones I had that have a bigger rectangular head and I was able to get more traction with them especially since I have small hands and arthritis. The number I called to make the appointment never answered when I called him back and the phone number on the digital receipt is no longer in service and when I tried to put a stop payment on the check that same day it had already been cashed. He told I could pay him in cash, check or credit card. If I had paid him with my credit card then he could've gone on a spending spree. I already filed a complaint with the Monterey County Sheriff's Department and am working on my complaint with the California Attorney General

Steve was very quick to respond, very professional, helpful in recommending solutions for our lock…read moresituations. He continued to work with us as our situation developed. We felt the cost was reasonable and we respect the specialized trades. I recommend Steve highly for all locksmith services.

Steve re-keyed our doors in 2020. Then, in 2024, we had a Yale Keypad lock installed and a latch…read morefixed on a sliding door. Steve is professional, friendly and easy to work with. He did an excellent job and was extra careful to make sure that everything was exactly correct. It a very good value for the cost. Highly recommended. I certainly will call him again for any work of this kind.

Rekeyed my front door. Searched on internet called the # on internet spoke to a dispatcher and had…read moresomeone from this company call me. The thing that IS NOT RIGHT is the prices I was given are not what is listed here I was charged a total of $237 to have 2 locks rekeyed I did not receive a itemize breakdown of the charges . Owner please contact t me this is not right or ethical

Bay Area locksmith ( aka JD Locksmith) is grossly incompetent and irresponsible. ( DO NOT get…read morearranged to these guys via KeyMe Menlo Park!) They sent an unqualified kid, Eric, to unlock my house door yesterday. The kid struggled but did not know how to unlock my door. He then tried to work on windows and screen doors and failed. ( A 2nd red flag that I should not have overlooked! ). An hour wasted before he offered to install new locks by destroying the original as that was the only way he can open door and tag on more fees. After the install, I forgot to check the new keys/ lock until this morning. What a joke! I now know that I was given a wrong set of keys as these won't open the new door lock! I called and texted Bay Area Locksmith and JD Locksmith for help but they remain unresponsive. And instead of owning up to his own ignorances, Eric texted that I did something which explains why the key won't open the door. Really?! Unsound and shady business practice! So while I've access to my place yesterday, but I still cannot open my newly installed door lock since Eric had given me wrong set of keys! Be warned. Bay Area Locksmith/ JD Locksmith misrepresented themselves as locksmiths and refused accountability; as Eric, or one of their own, clearly had no idea what he was doing on the job.

This is the 2nd time I've used their services. Definitely functions like a family owned business in…read morethat they offer a personal touch and truly care for what they do. They are upfront about pricing, and they will do a thorough job and leave your garage doors better than they found it. I've interacted with Jose, Tracy, Cory (and one other person, sorry I forgot your name) and they are all such down to earth people passionate about what they do. I will no longer fall for the $40 special valpak ads from corporate companies. I used such promos in the past and all they care about is to upsell you with unnecessary repairs and upgrades instead of addressing any problems you point out and do a bad job at tuning, and then blame it on my equipment. I had to bring in ol' Jacks overhead doors to undo what they did.

I received a recommendation for Jacks from a friend. From the first phone call to the actual…read morerepair, everything was top notch. Very friendly and knowledgeable. The tech was amazing and completed the repair perfectly. Even the prices are extremely reasonable. I highly recommend Jacks for all your garage door needs. If I could give them a 10 I definitely would.