We've been using Out U Go for 5 years and have had only wonderful experiences. We've used both the…read moreDowners Grove and Naperville locations for dog walking and occasional overnight stays when we've been out of town. What I love: - having a consistent 1-2 people always visiting my dog but having back up options handled and ready if our regular gal is unavailable. - we get a photo and nice message summary of the visit with our dog and it's a highlight of my day to hear that she had a good walk and see her cute smile! - email communication and coordination has always been so easy. You can actually get a hold of the team and aren't stuck in an AI chatbot loop. - it's easy to cancel or add on walks/visits! Truly no complaints and everyone feels vetted and trustworthy. I don't ever want to use anyone else for pet care!

Great staff, easy online platform for scheduling, very quick responses and photo update and summary…read morewith each visit!

This business really cares about your pet and your satisfaction. Deb provided cat sitting for us…read more The staff are attentive, provide pics and a log after each visit and management follows up to ensure all goes well. Would use again in a heartbeat.

Been with them for five years and their petsitters like Cabe and Zahaira really dote on my pets. I…read morehave ring cameras so, as an example, I saw Cabe tickling my bulldog while he played on his back, then she chased one of my whippets around the yard which he loved, then before she left, she placed a blanket on a chair and coaxed my third dog to lay on it before patting him on the head and leaving. They are very nice people

Always an amazing experience coming here, everyone who works here is so friendly. My dog and I…read morealways leave here happy.

Dr. Paige Gunderson and staff offer the very best of care to our fur babies! Dr. Gunderson actually…read morelistens to our needs and concerns, accurately completes assessments and devises successful treatment plans. We are blessed to have such talented staff! Ming, Silka, Shelly & Sheba are lucky to have compassionate, kind, and skillful staff to care for them! The front desk team also go out of their way to welcome each patient with a friendly smile! Thanks to all for providing top quality service!

Robin is a fantastic person. She is super nice and responsible, I feel that I can trust her 100%…read more She took care of my cat who is not really open to meet new people. But Robin made friends with him and he even let her pet him which is rare. If my cat trusts someone, I trust them too. He has great instincts. Every day Robin would send me a picture of my cat and tell me how he is doing. When we were back from vacation, I found a log that Robin left me with all the details of what was done and how my cat behaved. This was a great experience and I really appreciate the fact that I could just relax and not be worried about my precious little furry friend.

I have used this pet sitting service for at least 10 years. At first, they were excellent. However,…read morein recent years, the quality of the sitters has gone downhill, Robin is not available in emergencies, and she's hands off, in terms of communication with clients, and helping her staff. Even though she lives one town over from us, she does not help sitters, when my dog is injured or monitor what the sitters do or don't do. First, there was one sitter who decided to turn on all of our decorative under & over cabinet kitchen lights (hot lights that were not to code, and we did not leave them on or use them) while we were out of the country --costing us $1500 in changing out the lighting since Robin's response was she could not go over to turn off the lighting but she'd have another sitter do it the next day. I truly worried my house would be set on fire. Kitchen deco lights were turned off and same sitter put on the decorative over the fp hot lighting instead as a "pretty night light." I had to ask once again, stop using lighting that is not left on, not labelled to turn on, and not in our notes to use. The sitter lacked practical knowledge of light bulbs. Then, another 7 one-week situations, where we left town, and no one communicated that our two dogs were jumping the 2 foot gate and going upstairs daily and using the upstairs puppy pads multiple times a day. Instead sitters kept that info largely to themselves (maybe mentioned 2x in notes) and one dog started getting lame, with a limp, which incurred over $2000 of vet visits, chiropractic, and laser treatments on his back legs after the trips. I kept thinking why is Sammy fine while we're here, and yet, gets hurt, every time we hire Robin's sitters? I asked Robin, don't your sitters think they should convey this info to me, or tell you, or confer with each other re why there are all these visits upstairs every day by the dogs (to a litter box, so there would be proof and they were cleaning upstairs), which mean a pet is jumping over a 2 foot gate, multiple times a day and how that may contribute to the limp my dog has? I have in the notes to sitters that the dogs should stay downstairs and there are multiple house signs saying that. Robin's response-- you need to find a different way to gate off the dogs, and test it out yourself. My sitters are not responsible for your gate arrangement for your dogs. I'm sorry but my dogs do different things when I'm home or even at work than what they do with us gone for a week. They've never tried to go upstairs when gated off, with us in town. It's just practical for the sitters to question how they're getting upstairs, and move the gate, if it's not effective or remove it all together to prevent further injury to the dogs. The last issue was this past month, my co2/fire alarm upstairs (a Kidde 10 year battery, expiration of 2029) went off, and was broken by a sitter because "she did not want the alarm to frighten the dogs." No one contacted the fire dept. or me or my husband (we were out of the country). I was texted the event 3 hrs after it occurred like it was nothing in particular by Robin, because the sitter "does not text" and Robin was too busy to answer the sitter's call. When I called Robin and insisted someone come back immediately, and gave them a list to check, the gas stove was found left on. Maybe not the source of the alarm, but still--it shows no one checked the safety of the house. Also, Robin showed zero concern and was not willing to call the fire dept for a check on our home, when I called her. She said that the sitter's husband is a fireman and he told his wife that alarms go bad all the time. She had no sense of urgency re my home and dog's safety. Well, my husband is a surgical nurse, so that's a nonsensical response. Once again, Robin cannot show up, and she does not train her sitters. When I returned, in complete frustration, i brought up the history of her inability to step in when something is a home fire risk or a dog injury risk and assess the situation in a mature manner to oversee her sitters . Her response was essentially that I ask for too much and too much specific communication. So, I asked for my multiple sets of keys returned. I don't trust this agency anymore with the care and safety of my home or pets. The very most important things are not handled well, which are the health & safety of the pets, and safety of the home. My advice is to find someone who both gets 100% of your money and sits your pets. Having a "hands off" agency owner who does not do her job is just a waste of your money.

10 years later and this is still the only business I trust to watch over my cats when I have to…read moreleave town! I now have an asthmatic cat, and I know he is taken care of when I travel. Such an incredible peace of mind!! And you get cool pics of your fur babies too!

As a dog trainer, I have referred many clients to Bonnie and her crew for years. I have gotten such…read morepositive feedback and people thanking me for the referral, that I wanted to take the time to thank Bonnie and her staff here! It is so nice to have a source that I trust and know they give such loving care. I highly recommend them for your dog walking & dog sitting needs!

Owner goes above and beyond to accommodate…read more Groomers are spectacular and the atmosphere is very friendly! You can tell the people really care about the animals.

Great services provided. Helpful, flexible and just awesome. We love our assigned walker and get…read moreconsistent results. We have used several walkers in the past and it's often difficult to get all the kinks worked out. Lynn's Pet Care has been so easy to work with. While I am sure each walker is different, I could not imagine you could go wrong using Lynn's Pet Care. One thing to note that sets Lynn's apart is that all their walkers are employees, not contractors. O feel there's an extra level of service and care with this model as opposed to having contractors who, at least I'm my experience, seem to be more unreliable.

I'm glad I have somewhere I can drop my pup off and even board when needed. The staff is wonderful!…read moreEvery time I bring Rocky home, he's exhausted. He loves being there and playing with the big dogs. The part I like the most is that they have staff there 24/7 and puppy cams too! Rena & Rocky

we've been taking our dog to paws in paradise for 5+ years…read more.. her first few boarding experiences were good (she keeps close to humans and is not much of a dog socializer). the past couple boarding experiences in 2025 -2026 not so much. at the most recent pickup, she was covered in urine and smelled pungent (no telling how long she was boarded for 3 nights...) and she had fleas around her ears and flea poop (she's not on a flea preventative but we explicitly asked to keep her isolated as usual due to her anxiety and age 13+ yrs). the staff are generally nice, but on pickup no one explained why she was covered in urine and for how long and the fleas are a sign of unsanitary conditions. i heard they changed management/ownership so that may be the case.

My family and I have been clients of Dogs Love Running since the company was started a few years…read moreago and we couldn't be happier! They are the only pet service that I know of in the Western Suburbs that will actually run with your dog! We have a 4-year old pug who is not a runner, however, they take our pug out for a full 30-minute walk which is incredible excercise for him. My husband and I work long hours and we are so pleased to know that while we are gone our dog is getting love, attention and excercise from this wonderful group of people. All dog runners/walkers are extremely professional and kind and truly love their jobs. We don't know what we'd do without them because there simply is no comparable service offered in our area. Believe me, we've tried others and these guys are the best.

Jane has watch our dogs for years! We trust her in our home immensely and we always return to our…read morehome just the way we left it. She truly loves what she does! She has cared for our medically complex dog as well as our 80lb lap dog with nothing but love. We always enjoy the updates and pictures! Can't beat the price for having your pets be comfortable in their own homes. Would highly recommend!

We had Jane take care of our pup Lacy for a week while we were out of the country. Lacy loved her!…read moreHaving someone stay in your home to watch your dog gave us a comfortable feeling while we were away. Jane text us photos and updates while we were gone. She is honest and we had no issues trusting her in our home. I would highly recommend Merry Pawpins to anyone looking for someone to care for their pet!!

My otherwise healthy dog suffered a medical emergency (seizure) at the time of drop off today when…read morehe was being boarded. Luckily I hadn't left the facility yet. The staff sent me video footage of the event and I quickly took my dog to the vet to be seen and diagnosed. The staff were so sweet and caring to my dog during it, which could be seen on the video. We have been coming here for years for boarding and more recently grooming for our dogs, but today really showed me why we keep coming back. Thank you to the staff for being so wonderful during a stressful time!

We love LOL! Our dog has been attending daycare for over 18 months. He has such a good time and the…read morestaff is wonderful!! They are also great when he boards in the slumber party room. He has made so many friends and comes home happily tired!! We love that they always share pictures of his time there with us!