My recent experience at Aaron's was highly unprofessional and disappointing.
Store manager Sarah after being corrected on her claims of my signed agreement by me and her regional manager Jarod, hid in the back room during my transaction, texting inaccurate claims about my behavior to RM Jarod while her team struggled. Employee Deagen was openly dismissive, stating he had "2 days left" and "didn't give a f**k," then escalated with ignorant rants and insults until I had to tell him to stop.
Brittany was left to handle everything alone and was visibly uncomfortable. She falsely said Sarah was in the bathroom (she was hiding and the womans bathoom door was open), and the process involved repeated errors, claims of slow systems/malfunctioning machines, and multiple backroom trips for basic information.
I've never seen a store manager avoid responsibility so blatantly, it's shocking and unacceptable.
That said, my dryer and chair were delivered successfully, and service has been great with the team whenever Sarah is not involved.
Aaron's should ensure managers are present and accountable, even in difficult situations, and strongly consider re-evaluating management at this location. read more
