We bought expensive leather recliners 2 1/2 years ago and bought extended warranty for 5 years,…read morealthough the regular warranty is supposed to cover springs for 5 years. One of the recliners spring or cushion, is bad, called to get someone to look at it, and you have to pay 90 dollars to get it looked at and see if they will fix it, no refund. When we bought the recliners, they said it would cover everything. We were hesitant to buy from Ashley but we did.

We went here buy a Rocker Recliner. We found one we liked in their database, but no floor model. We…read moreliked the couch that went with it in the showroom and were told we could try it out when it arrived to make sure we liked it, and if not, we could exchange for the other one we also liked. So we bought it and were told it would arrive within the week for pickup. It did arrive as the salesman stated, but we would not be able to pick it up, due to work schedule, until Monday. So Monday comes around and we call the store to let them know we are on our way, but the answering machine just states they're unavailable at the moment. We drive the 30 miles to the store to pick it up and they were closed! Apparently, it had something to do for their May Sale. This left us frustrated. We emailed the Salesman that evening and he was very apologetic the next day. So we go back to pick it up the next day, get it home and can't put it together because the recliner is bent out of shape. Now we are again frustrated to make another 60 mile trip for nothing! We contact the salesman and send pics and he says his "Customer Service" will contact us. About 2 weeks later after calling and nagging they finally leave a message that states they are handling it and will contact us to exchange it. Purchase Date April 21, Pickup Date May 1, still waiting for item we paid for. I guess their "Customer Service" is the problem. Just very aggravating and has deterred me from purchasing anymore from Ashley's in general because of this. People in store are friendly and have been trying to be helpful. Update: We did receive our replacement recliner. We ended up having to drive there and back, but we now have one that works.

great customer service with a smile. Family atmosphere Have…read moreshop here for years ... always exceeds expectations

I'd get another quote before letting them order any part. Parts are nonrefundable once installed…read more Its a guessing game using your pocketbook. Tech was really sweet & courteous. After $287 i still have a ice maker turned off.....

I recently purchased living room & dining room furniture from Ivan Smith. It was delivered when…read morescheduled with kindness & professionalism. The guys were so gracious as to attach furniture sliders to each piece of furniture. Should I need furniture in the future, they will be my first choice ‼

From the owner: Welcome to Ivan Smith Furniture in Nacogdoches! We offer a wide selection of furniture, appliances,…read moreand mattresses to complete your home. Explore our range of living room, bedroom, and dining room furniture, alongside essential appliances for every need. We also carry a variety of furniture accessories to enhance your space. Convenient services include curbside pickup, delivery, and in-store pickup options.

Best tourist attraction in Nacagdoches. A must see! A house full of themed rooms where there's a…read moresurprise around every corner.

A must visit for anyone shopping in the downtown area! You can also see a Caddo Indians burial…read moremound about one block north up Mound Street. Relatives were in town so we headed downtown for some shopping and came across Fortney's on Main Street which had a sign in the window that said the business had moved 3 blocks away to Mound Street. We headed that way and found the Fortney Home which is an historic mansion filled with antiques and collectibles. The owner has filled the whole house with items and each room has it's own theme. Lots of high quality stuff for sale here. The owner is a longtime business owner in Nacogdoches and has had several different businesses over the years. Check it out! You will be surprised about how much stuff there is here.

I visited Historic Downtown Nacogdoches over Christmas. I happened upon this store and found a…read moregreat selection of antique items! There were Asian screens, gorgeous furniture pieces, glassware of every style, the largest selection of vinyls I've seen, and there was plenty of Old Texas collectibles too. I heard that they were under new management. All I know is the owner who greeted me was very pleasant and interested in helping me.

Wish I took photos because I think this is were they manufactur mildew. The ceiling was so water…read morelogged it was a wonder it didn't collapse from the stiff breeze that followed us in. No selection available that wasn't moist. Hard pass.

Bear with me. It's a long story, but necessary and honest…read more When I chose Buddy's Home Furnishings in Nacogdoches, I did so on the recommendation of their recently new manager, Erica Bush/Permenter. She assured me their rates were not too bad, and the people were great. Now, I do agree with the rates not being terrible, and with my financial situation the way it was, I was not able to purchase my needed item outright. I was surprised at the time of deposit by the man who was sitting there, rushing me to sign the papers and attempting to assure me not to bother with reading them. It's my money. It's a legally binding document. I'm gonna pick the dang thing apart. The deposit was a higher amount than had been represented to me. However, this man was incredibly impatient, and completely uninterested in my concerns. I paid it. I was on time with my payments. There was no way I would spend a penny more than the price advertised on their "Same As Cash" scheme. Yesterday, my father, my boyfriend, and I were repeatedly called by two men of that store. The reason? I was three days late on my final payment. Send in the hounds. A man claiming to be a manager told me my payment was pushed out. Great. So I asked for a breakdown of the numbers. After I was thoroughly insulted and hung up on by their "general manager," I set to call their corporate customer care hotline. Good luck to anyone wanting to file a complaint on a Buddy's store. Their corporate offices are near daunting to reach. Today, we were all harassed again. I have never in my life been treated with disrespect the way the men at this store treated me. Not to mention threatened with legal charges, a claim that their phone call the day before didn't happen, cussing me up and down, and hung up on. They treated my boyfriend the exact same way. What is incredibly unsettling about their brutal fear tactics is that when I called back immediately, the same man who had just been that way answered with a tacitly polite greeting. Such a drastic change in a mood swing and lack of emotional control is a major cause of concern when in a customer servicing business. Finally, a woman named Sonya answered my call, and promptly treated me professionally. She verified what the "account manager" claimed my boyfriend and I lied about: that my account had indeed been updated the day before, visibly there on the computer screen. She and I agreed that I would be calling her in a few days to settle my account for good. I will not ever give that store another penny of my money after that date. I am not saying that all Buddy's are this way. However, this one subscribes to terror tactics, dishonesty, and disrespect. Beware and be warned.

I will NEVER do business at the office again couldnt even get my payments correct from what they…read morewas suppose to be set as the management and staff were so rude i dont see paying 2k for cheap furniture i had them come pick the bed up and it has obviously been raining the guy waa too lazy to walk 20 ft ans rutted up my yard would not recommend to anyone at all

This may be great made furniture. Like I said may. I placed an order in November. I was told 6-8…read moreweeks. Well now this is March. I have to message them for an update my order was supposed to be ready and the day prior I get told another week. Customer service is 100% crap. I asked for my money back. And was told another week. This company should not be in business. If I get my order. I will leave a review. Finally got my order. And now my house smells of paint. I had to put paper under legs to stop the wobble. My custom expensive gun draws are absolute garbage. They don't work right and if they did would still be crap. I can't get over how bad the smell is. This is not quality this is I built this shit in my shop and here you go paint still wet and all. Do not buy from here I have to at least put felt down in the gun drawer if I would put a gun in there. Please don't waist your time or money.

I wish I could give zero stars!!! BUYER BEWARE!…read more My brother purchased a bedroom set from Tuff Roots. TR should be embarrassed at the work they handed over to him. After being promised the furniture in 4-6 weeks he didn't receive it until 14 weeks later and it's in shambles. It's not even worth fixing. I'll include photos of his "rustic" furniture. They didn't even bother to put wood handles on the drawers. Rope.... rope is what they used. I would avoid this place like you do COVID.