We bought expensive leather recliners 2 1/2 years ago and bought extended warranty for 5 years, although the regular warranty is supposed to cover springs for 5 years. One of the recliners spring or cushion, is bad, called to get someone to look at it, and you have to pay 90 dollars to get it looked at and see if they will fix it, no refund. When we bought the recliners, they said it would cover everything. We were hesitant to buy from Ashley but we did. read more

We went here buy a Rocker Recliner. We found one we liked in their database, but no floor model. We liked the couch that went with it in the showroom and were told we could try it out when it arrived to make sure we liked it, and if not, we could exchange for the other one we also liked. So we bought it and were told it would arrive within the week for pickup. It did arrive as the salesman stated, but we would not be able to pick it up, due to work schedule, until Monday. So Monday comes around and we call the store to let them know we are on our way, but the answering machine just states they're unavailable at the moment. We drive the 30 miles to the store to pick it up and they were closed! Apparently, it had something to do for their May Sale. This left us frustrated. We emailed the Salesman that evening and he was very apologetic the next day. So we go back to pick it up the next day, get it home and can't put it together because the recliner is bent out of shape. Now we are again frustrated to make another 60 mile trip for nothing! We contact the salesman and send pics and he says his "Customer Service" will contact us. About 2 weeks later after calling and nagging they finally leave a message that states they are handling it and will contact us to exchange it. Purchase Date April 21, Pickup Date May 1, still waiting for item we paid for. I guess their "Customer Service" is the problem. Just very aggravating and has deterred me from purchasing anymore from Ashley's in general because of this. People in store are friendly and have been trying to be helpful. Update: We did receive our replacement recliner. We ended up having to drive there and back, but we now have one that works. read more

See all

Brian was super nice and helpful even when I kept changing my mind on what I wanted. Recommend Ashley HomeStore and ask for Brian!!

My wife and I purchased a breakfast table with matching chairs back in the late winter of 2018. We were a bit surprised that it would take 2 months to receive this item. --- Well, in 2 months a couple of cordial gentleman with an Ashley truck delivers our table direct from College Station Texas. So, everything is 'hunky dory', until we discover faults in the wooden table in August. It took over 2 weeks to get an adjustor to verify our claim in late August. We checked with customer service and they said that it would take 2 months to get a replacement. Now, we are here at Halloween and I am told by Customer Service that the items arrival has been pushed back another month. The problem with this particular company ( Ashley ) is that they don't carry any stock in their warehouse. All items are generated after an order is made. So here is my warning to all that may desire to purchase from Ashley Home Store, don't......unless you wish to wait 60 days for the product. Creating an order and producing a product fresh works in the restaurant business, but it is a lousy business concept if you are selling furniture. John White-Nacogdoches, Texas read more

My experience started off just fine, the manger gave me the price of the sofa that was on the tag the day before which was a great discount. That's when the "good experience" ended. The max wait time for the couch to arrive was 4 weeks. After 4 and a half weeks I called to see when the sofa would arrive and was told it came in last week damaged and that it would be an additional three weeks before it came in. FINALLY after that 7 week wait my couch arrived. I have three issues: Ashley did not call to tell me the couch would be delayed, they were not willing to give me free delivery for the extended wait and finally they did not expedite the second couch to get it to me before an additional wait time. I would not purchase from them again. read more