I've dealt with Badcock for sometime, approximately 4 years. The staff is always helpful,…read morefriendly, and generally can answer my questions. Some of the merchandise I've purchased wasn't the best quality, but as we're told, we get what we pay for. It's my intentions to continue doing business with this company should there be a need for them. Sterling and his staff have always been open and honest. There are times when there are things out of people's control or schedules that are not met. That's true with any company. There are times when things fall through the hole, but that's life. But over all, I've found this location to be as helpful as they can be given their resources and support.

Worst customer service ever. I purchased a table and four chairs paid in advance and was assured…read morethat they would call me when they arrived. Three weeks later I called and they had the wrong chairs. They reordered them. a week later I had to call AGAIN. They reassured me they were there I drove an hour and they didn't have the chairs!!!!! I left everything and was assured the entire set would be correct Saturday and I would get a phone call. Nope not Saturday and not Sunday. I called Monday finally and cancelled the order because it was one month and really who doesn't call their customer ever!!!

f I could go lower I would wipe this guy off the board!!! DO NOT I repeat DO NOT USE THIS GUY!…read moreStarted to do a repair charged 125 to tell us he needed to order a part. In the amount of 363.11. Meanwhile he also charged shipping and handling and additional labor charge of 75 dollars to install a part that his diagnostics got wrong. Now mind you this family has been without a washer for almost 2 months! The money invested in this nonsense is the price of a new washer!! So now he ordered a part that does not work, and doesn't know what is wrong with the washer but charged $125.00 to tell us he did!! So now with upset elderly parents out a total of $611.02 total and no washer. So I called the guy and stated he has has long enough (4/20/26) to repair this and a refund is needed so they may get a new washer and move on. The owner of BATTENS APPLIANCE went ballistic on the phone screaming and yelling and making threats! He's going to sue us for telling the public the truth!! I welcome his gesture. VERY UNPROFESSIONAL AND ITS OBVIOUS HES HURTING FINANCIALLY to take advantage of elderly people.i will not let this go my next call is to better business and on up!! This company does not need to be in business. VERY SAD A COMPANY MAN TAKES ADVANTAGE OF A 83 and 80 year old!! SHAME ON YOU BATTENS APPLIANCES IN ST MARYS Georgia!! Pics of the bill posted also...

do not use these guys for any repairs ...... charged us $360 for repairs that we didn't need, then…read morecame back later and finally fixed what was wrong total scammers, save your money and go with someone honest and with the technical know how to fix your problem

Went into Lowes for some work supplies. It was clean and everything was easy to find with employees…read morewilling and eager to help. The cashier that helped was extremely patient with me while checking out with my three small children.

Absolutely horrible! Not so much the customer service at the store, but their credit card service…read moreis atrocious. Kept getting declined although my card had a 10,000 credit line and a zero balance. Their customer service department was completely unhelpful. I even emailed their executive dept and they really didn't care less. From now on, it's Home Depot where the service is 1000 times better.

Tony is a professional. On time. Knows his craft. Too bad American Home hasn't a clue that All…read moreBrand was worthless and its raring from virtually every customer was one star or less. Ask for Sears and Tony if you want your dishwasher repaired the first time. Norman Meullen

My frig nor freezer still isn't working and I was told to call LG for them to fix it. I feel that…read moreI wasted $129 on nothing. I didn't need someone to com3 out and not troubleshoot properly only to be told to call the manufacturer. I will NEVER use this service EVER again and will post to all my followers on social media to do the same

Great service. prompt call. worked hard. had the parts on hand. courteous pleasant service. washer…read moreworks great now.

From the owner: 30+ Years of experience. Excellent service at affordable prices. Service most major brands…read more Warranty on every repair.

Eric replaced the compressor on my Whirlpool refrigerator last Friday. During his initial visit, he…read moreexplained that the sealed system parts, including the compressor, were still covered under the manufacturer's warranty. He contacted Whirlpool and obtained the replacement parts at no cost. He returned last Friday with the new parts and repaired my refrigerator. He didn't try to upsell me or charge me for the compressor or any other warranty-covered parts. The entire repair cost me only $350 for the labor. Eric was honest, professional, and transparent throughout the process. I really appreciate his excellent service and highly recommend him. Thank you, Eric, you amazing!

Called for a repair on a Hisense refrigerator. The technician showed up and fiddled around for…read moreabout an hour and claimed he couldn't find the part needed. He charged me the service fee and claimed he'd follow up as soon as he got the part ... we never heard back and didn't get any response from texts. I found the part online in less than 10 minutes and installed it myself. Don't call these guys for anything!

Hands down the best of three local repair agencies in my county, based on personal experience; he…read moreidentified other's mistakes and corrected their fault(s) every single time. Background: issued some type of home warranty service when bought house. Warning this is code for suspect agents working under this type warranty, as both I used were incompetent. IMHO, they offer reduced rates because no one else will hire them. Further, Home Depot and Lowe's personnel will make up excuses for inability to install gas products their company sells OR simply state you need a gas plumber to hookup gas in addition to their install team. Yes, the same install team you already paid for with item purchase. I digress. Whenever I need information I call Service Pro, because aside from affable nature, i get precise information from a real expert in the field. Go here first, then if you desire get other opinions. I am willing to bet a small confectionery you will pick Service Pro, every time; albeit the fun size candy bar... lamenting changes.

From the owner: 20 years experience in appliance and refrigerationread more

My ten year old refrigerator started dripping at the ice dispenser. I hopped on Yelp to find a…read morereputable repair company and found Sullivan & Son. Bill Sullivan came out within a few days, it was not urgent, to inspect the issue. He determined the flap that allows the ice to dispense needed replaced. He ordered the part, which took about five business days to arrive, then scheduled the repair. After the repair, which was fair and reasonably priced, I've had no more drips. Yay! If you need a trustworthy, knowledgeable and fairly priced appliance repairman, Bill Sullivan is the one!

I had used sullivan and sons on two prior occasions, both simple issus that were handled by Bill…read moreSullivan efficiantly. Recently while on a dinner date with my seven year old granddaughter, I recieved a call from my daughter saying that her refrigerator was not working. I could not go back to see what was wrong. I called Sullivan and sons hoping they could come out first thing in the morning. Bill Sullivan offered to come there that night and fixed the problem. Not many people would do that. David Andrews

This place is extremely helpful and meets all your needs. The associates go above and beyond to…read moreassist customers. If you're looking for great service and friendly, helpful staff, Ace is the place!

this place is the worst dropped off chainsaw chains three weeks later not even the guy I had to…read morego to court was told the guy had to bring his brother to the hospital. was put on hold for an hour if you wanna waste your time visit this location terrible service