Excellent customer service by a professional. Excellent job Richie Hilliard!!…read moreFirst off, the arrival time was unexpected. He arrived within an hour of my calling for service. Totally unexpected. I thought it would be at least a 2-3 few hours. Effective communication. Explained the issue and completed the work. Great attitude and very pleasant. We've been using AireServ for 8+ years and have never been disappointed. Solid company with great people who know how to get the job done! Somebody applaud Richie! I highly recommend him.

From the owner: This location is permanently closed. Please visit our website to find an open location near you!read more

I needed my heat pump replaced due to a leaking coil. Swaim was not only cheaper than EANES by a…read morefair amount, but they were also much easier to deal with: zero pressure, no sales pitch, they just gave me the quote and didn't bother me trying to sell me on agreeing immediately and follow up 30 times in 2 days with pressure to sign. The team who came and did the actual work were extremely friendly and did a great job. Nick was the lead installer and he was excellent, knew what he was doing and knocked it out like a proper pro.

Sammy with Swaim Electric came out on this 103 degree 4th of July holiday, got my AC running in 5…read moreminutes. He was super nice too!!! I thank you but my German shepherd thanks you even more!

Used another contractor, but was satisfied with the professional way the quote was handled.read more

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

The good news: Airserv came out on a weekend at with no extra fee. They were able to diagnose the…read moreproblem and offered a solution on the spot. The customer service rep on the phone was great. The tech seemed capable and approachable. The bad news: The tech accidentally hooked up the new thermostat wrong and we were without AC for a few days. The resolution: After my third phone call to company, the tech came back out to get the wiring done right. This was at no additional charge but since the installation was not done correctly from the beginning, I would have been surprised if I had to pay for an addition visit. I have contacted the company about their 'Neighborly Done Right Promise' to see if this policy will help recoup the costs of not being open for a few (hot) days but have not heard back yet. If I hear back, I will update review.

Great service today. Great technician.Went above and beyond to make sure our system was working…read moresafely and correctly.

The technician was on time and began work immediately. He was polite, knowledgeable and efficient…read more A job well done!

Be careful with this company. AC Unit was determined to be low in coolant during a routine PM…read morecheck. Tech said he injected a leak blocker and added 4 lbs. more coolant. Start time 10:30 am left at 4:00pm. Tech had to wait close to an hour for shop to bring him coolant. After 6 hours of on site work we realized at 8 pm the indoor temperature did not get below 80. They sent the same tech out at 10:30 pm and after an additional hour said there was a leak in the indoor unit coil which needed to be replaced. Quoted 6k for the replacement coil and install ( labor & a couple lbs. coolant) Next morning I contacted two other AC repair companies and both matched the services and quoted me $2,200 and $2,300 respectfully. Aire Serv of Chapel hill quoted 3 times more. They jack up cost for parts and charge much higher prices overall. Give Warren Hay or Romanoff a try first. Aire Serv will scam you.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

The technician I had months ago did an exceptional job. Phenomenal even…read more However, today the customer service team needs an overhaul. Their communication with customers is subpar, at best. I scheduled an appointment around 9am. By 4pm I had to call and ask where the technicians were because not one "customer service" or "dispatcher" called to provide an update until after I called them. All they can do is say they understand, and couldn't even guarantee they could have me a technician the next day. As a customer I would like to think their service would be better. Not to mention HVAC is not cheap, so this is certainly not a "get what you pay for" quality review. At least offer compensation for your failure to deliver.

These are good people to do business with! The service tech is unfailingly honest which in and of…read moreitself in this industry is notable. I had them install a 4 ton unit to replace one that was over 30 yrs old. The job was done quickly and done well, at a competitive price. I really like doing business with family businesses vs the over processed corporate concerns with the overly branded trucks. Call Air Concepts and you speak with the long time owner. He'll probably be the one who estimates your job. He knows all the guys who'll be working at your house. That sort of arrangement works well for me!

David helped bring our fixer-upper 1915 American Foursquare back to safety and could not be happier…read morewith his service! We required extensive structural supports to be rebuilt and reinforced with steel beams and sister joists. He was the best to work with - so much so, that we just signed for more work with him to include mold remediation, patio drainage (waterproofing) and cellar door repair. He is truly a master of his craft but beyond that is his genuine care for his clientele. No BS, he does what he can without "fluffing" up the work to charge more and has shown time and time again he's in the business to help people. Will recommend to everyone we know needing structural work!

These guys came out had my ac working in 30 minutes explained to me the problem and they got it…read moredone.Thank you very much.

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Did diagnostic to determine problem. Very personable and friendly. Fee was reasonable for coming on…read morea Saturday.

Tech sent on Tuesday needed to order part said part would be here Thursday I paid for part and…read moreservices at that time. Scheduled tech to return Friday am between 10am and 2 pm. No call no show called at 2pm said he would look into it and call back in 5 minutes never did tried calling several times. No response. Went to c.card to find the payment was being refunded at 305pm. Miss poor customer service and would never recommend them even to sweep poop up.

I have always been impressed with the caliber of technicians that come out. Most recently Chris…read moreserviced our HVAC system for routine maintenance and did a great job sharing information on what he did and what will need to be done going forward. Also, the company does a stellar job communicating when the technician is on his way and even sending a picture of the tech via text. I highly recommend this company.

Very COOL experience!. AC has not been keeping up with desired temperatures and my electric bill…read morereflected it. A phone call to them this morning and they just left after inspecting and refilling my unit with Freon. Now THAT'S service. In a side note, they Really, REALLY push for getting a membership plan. From phone calls to service person, I can't say how many times I was getting the pitch. I opted out as the $ savings did not add up enough to benefit me. $170 a year for 2 inspections annually with a new filter each time and 15% off any work. If I had more money and wanted extra peace of mind then I would have done it. Either way, I was Very pleased with the entire experience and would highly recommend.