Very responsive and honest. I respect someone who says I could take your money, but it'd be the…read moresame price to buy something new. I hope I never need to call again, but if I have another failed appliance, this is my first call

Not very happy with the repair. 1st he would not go out to…read moresee what the problem was without an initial deposit of $180.00. Then when he went and quoted me an additional $445 for parts and labor. I asked if it was worth fixing, the leaking refrigerator he assured me it was worth fixing. He again would not order parts or start repairing the item until money was sent. Repair man went out and advised all had been repaired. A few days later had the same issue that refrigerator was leaking. I called and spoke to Victor who advise that it was probably the computer or memory board do not remember. He then advised it was not fixable but not before collecting $625.00 and leaving me with a broken refrigerator. I have since called someone else who repaired the refrigerator with no money upfront and a third of the price with no prepayments. BE CAREFUL

This is not a company you want to use for repairs or dispatching of repair technicians. I…read moreinitiated a call to them and had someone come out quickly but the tech did not take a tool to the fridge - but indicated I needed a part to repair the problem. Three days and now over a month and no response. Took my money quickly but didn't deliver the service. I called the company and they said they would follow-up to make sure the work was done. No call. Will not be using a service company that has no accountability to tech quality and services performed.

AWFUL, AWFUL, AWFUL....... Stay clear of these con artists…read more They fix one part and while you're not looking they break another and blame you for the broken part. Then they try to have you buy a new part......PURE SCAM....AWFUL....AWFUL.....AWFUL.... A very unhappy customer... PS...DID I SAY THEY WERE A W F U L!!!!!!!!!!

Very helpful and responded on time. Excellent service! The technician was professional,…read moreknowledgeable, and arrived on time. They quickly diagnosed the problem with my appliance and had it fixed much faster than I expected.

Called to have my very, very old but amazing gas dryer fixed because it was making a strange…read morerattling sound. Owner JC picked up phone and schedule repair appointment for that day. He arrived on time and immediately identified the problem, confirmed he had the part at his shop and return within the hour to replace the worn out part. Dryer works like new! Great service and workmanship!

We bought a brand new massage chair from here from a guy named Cesar last month. It was delivered…read morethe next week and during the delivery the movers placed customer service on speaker phone and asked if anything was damaged or if the furniture was working properly. They rushed me to check over the massage chair and I felt uncomfortable saying anything but "everything is fine" while two strange men were breathing down my neck and clearly in a rush to leave listened to my customer review over the speaker phone. The delivery men left a total mess all over my neighborhood- packing materials and papers were all over my lawn and down the street throughout my neighbors' yards. I can't understand why these men didn't feel obligated to pick up after themselves. It was incredibly rude, lazy and unprofessional! Later on the same night, after having some proper time to use the massage chair we noticed that one of the airbags in the arms was not inflating properly. We had to call the store numerous times and they finally agreed to send someone out to have a look. Unfortunately when a delivery or a repairman from Badcock makes an appointment you have to spend the whole day waiting for them at home each time which is quite an inconvenience because you do not receive the the time frame for which to expect them until the evening before. The delivery man showed up with no tools and used one of our forks to open the zipper to open the chair and look at the airbag. He took a picture and left with no explanation and there was no follow up. We have been calling the store and customer service back and forth to get some answers to what they are going to do for us. So far we have had to call and chase them up and they seem as though they couldn't care less. We called Cesar several times and he told us we have to sort out the issue with customer service ourselves as there was nothing he can do. We called customer service and they told us they are still waiting on a report from the repairman. I can't imagine he will have anything more to say than "I opened the zipper with the fork and the left hand airbag isn't inflating properly" so not sure why that is taking him over a week to write that? We are still waiting for a resolution or even an answer. After being fed up we asked about a refund as we haven't even had this chair for a month and they said a refund wasn't possible at this point and that nothing can be done until the manger "John Torres" comes back to work. We will see what he has to say (if he ever calls us). I highly recommend you purchase furniture elsewhere because if there is any problem be prepared for incredibly poor customer service and workers who just don't care and give the impression of being incapable to do anything to help you. We have bought thousands of dollars of furniture from this store and I have not felt like an appreciated customer. They have lost me as a customer and I will not be returning in the future as I feel they do not deserve my money anymore after seeing how they handle problems with their defective furniture. EDIT: We were finally contacted by someone who was able to help us replace the chair which now works, thank you.

The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Hi there, They are the worst.They are a complete…read moreand total rip off. They came out to fix my microwave, and charged me 480.00 and never fixed it. I called them back again, and they came out as second time and it worked for about 3 months, and then when I called them back again, they said it is out of warranty, and they have to charge me again. Please do not use this company

I had been looking for someone to fix my Liebherr refrigerator and I freezer for almost. Two years…read more Called this company, they were here the next day. Cleaned everything and ordered new parts. Three days later everything was running like new. They call me the next day to follow up and make sure everything was in working orders. In a world where you can't find honest, reliable people, this was AMAZING! Thank you, Tony!

Henry provided honest, skilled service for my Bosch dishwasher at a reasonable price…read more Thank you!!

I had to replace our ice maker in our Whirlpool refrigerator. Ike arrived on time with an…read moreassistant. He took out the old unit after testing (to see if it could be repaired). He replaced it with a new unit and cleaned the freezer space as well as vacuumed the coils in the back of the fridge and tested the connections to make sure there.were no leaks. I was very impressed and his charges were reasonable. I recommended him to a neighbor and they were equally pleased. I highly recommend his services.

we bought a washer from them at 12 pm on thursday. they PROMISED and swore up and down they could…read moredeliver it by 5 pm that day. they never showed. we called and the female employee swore we agreed on Friday (not true at all) Friday comes, she said 5 pm Friday. we waited until 6 pm, they said in 30 min. he never showed up until 7:30, and when he installed it and it did not run water. they said he would take it back to the store to fix it and bring it back the next day (today) by 10 am. when 10 am comes, we don't hear from them. i called them at 113:0, she said the tech wasn't there, she'd have to call him and call me back. no call. I called again at 1:30, she said the tech still hadn't gotten back to the store. once he did she'd call me. i call back AGAIN after no call, and she had the tech there saying WHY the washer did not work at our house. RHIS WAS AT 5:30 PM!!! all day waiting and it was a simple fix. we asked when it could be delivered so we could fix it, and the guy said his truck broke down so he couldn't do it until tomorrow. you waited all day to tell me you just got back to the shop by driving there and you can't because your truck broke down? after we told them we needed the washer here TODAY. so when we asked for our money back, he said to the female employee "give him his money back because he doesn't understand me" they were very rude, very unprofessional, and extremely trashy. I would NEVER buy from this place ever. don't EVER EVER EVER buy from this place.

I went to look for a macro-way and was attended to by the most incompetent female employee I have…read moreever met. She said that she had to call the owner to find out the price. She was clumsy, sarcastic and cynical. When she finally spoke to the owner she said to him: "Uno tiene que reirse." I wonder about what? About her homeless appearance? That was enough to make me turn my back on her and leave the place ASAP. I would never go back to that "bajo mundo" place. If you read this, stay away from that place. It is an ugly, disorganized warehouse, looking more like a nest of scammers than a real business and run by a staff with a total lack of culture and intelligence. Si.. hay que reirse!!

They sub contract out, so you really don't know who is showing up at your house. The repair person…read morecame out right away, charging $110 just to give an estimate, but to get a quote took over a week. The quote came back at over $500 to repair an oven that's about 3 years old. No one has followed up since, to see what I would like to do. Very disappointed, would not recommend.

They make you pay for the Service call BEFORE they would send a Tech out when our Fridge stopped…read moreworking. The guy shows up in a car, no work truck etc and a back pack with the equipment, speaks no English..I am an American and do not speak a word of Spanish, I know we are in So. Florida but come on. People that are dealing with the public SHOULD speak English so they can communicate with customers. He couldn't give us a quote, waited for an email from the company 3 hours later. Almost $500 !! yeah thats a NO. Won't recommend this company.

I did receive a refund but only because I filed a complaint with the county and they reached out to…read moreyou. September of 2025 is when I contacted and hired you to repair the ice maker, which never ended up working and I continued to reach about it through December 2025, without any response from you. After filing my complaint in February 2026, I received a refund and an email from the county consumer department summarizing the outcome of this complaint and their conversation with you. I wanted to wait to write a review until this had been settled, in case you did reach out to me directly to try to find a resolution, which would have affected my rating. It is my belief, that had I not filed a complaint, I would have never heard from you or gotten any of my money back. You've also had about a month to reply to my review but you just so happen to reply on the 19th. The day after someone contacted me "without you knowing", to remove my review because of how bothered you were by the negative review. Maybe it really is just a coincidence and you didn't know they would be reaching out to me. Treating people with respect goes a long way and there were plenty of missed opportunities here.

Great customer service! Would definitely recommend them with any appliance repair Pedro came the…read moresame day I called and had my dishwasher working within a few hours, I also had him check the dryer and he was able to fix that as well. If you are looking for a reliable and professional company. I definitely recommend Peter's all appliances.