Mike is truly the exception in Miami. Dealing with him I felt like I went back 45 years when the majority of contractors down here were honest and friendly. I'm so glad I found him on yelp. I've lived in the South-Dade area now for over 46 years. I retired from the Air Force years ago at Homestead Air Force Base. I've watched it get more and more difficult to find an honest appliance repair business that wasn't in the bait and switch game. Case in point, my AC unit has not been cooling as well as it should for several months but it was bearable at 78 degrees with ceiling fans. I've been putting off fixing it because I didn't feel like dealing with the BS I've come to expect from contractors down here, at least in my experience. I've been saving coupons that I've been getting in the mail from various AC companies that promised AC tuneups for $69 to $85. I also wrote down tel # from similar TV ads. I finally set aside the time to call each of them to ascertain the legitimacy of their offer by asking each of them a simple question that should have had a simple answer. I asked them "Should it be determined that I need a R-410a refrigerant charge, what is the cost per pound". Not one of them would answer the question. Instead they all started asking me questions "What's your email, How old is the unit, what's your address etc. They said they couldn't give any prices until their mechanic inspected the unit. My suspicions were confirmed. No reason, in my mind they couldn't tell me the refrigerant cost which was not included in the tune-up. From the tone of the conversations I suspected their objective was not to get someone over here to do an AC tune-up but someone well trained in High Pressure Sales Tactics. Bottom line - Hire Mike to avoid aggravation or being taken. He told me upfront the R410a cost per pound He fixed my AC in no time for a fair price without trying to sell me anything. He's very knowledgeable. If he can't fix it, he knows reliable folks who can. I felt like I've know him for 20 years. You won't be sorry. read more

That was A Horrible Experience with Mike 's Appliance Service, people are so RUDE with BAD Behavior! Even yelling at me in the place I work, I called first time because my dryer is making noise, I was just asking the cost and service fee see if it's reasonable, they asked me my address . So I have to them. But when they told me $85 dollars just for coming to take a look, usually other Appliance companies charge at most $60, so I already refused them on the phone. I told them on the phone that I don't need the service anymore, I decided to buy a new one, because I think not worth to fix it, a brand new dryer is only around $300. And then they keep calling keep calling the whole afternoon when I was working! So annoying! Totally sales strategy! The point is I already refused their service on the phone. why still keep calling me even come over to my address second day and charge me? That's so ridiculous! And when they got here, they even threatened me if I don't pay the fee they are not leaving , I was explaining, the guy just rising their voice and yelling at me, I asked his business card to check the company name , they even didn't dare to give me. Even said if I don't give him the check he is not going to reduce his voice! That's so crazy! I got scared and he forced me to write the check to him. But I already refused them to come over on the phone, Why they still come and charge me ? ! It's not my fault, I feel been threatened and humiliated! Those people use all kinds way trying to make money, they don't care any of your requests. Ridiculous! So just for reminding everybody when you are not sure if you want to use their service, Do Not give them your address to them even they ask you! Cause they can just come over and charge you the service fee and lying in front of you, they could say " Oh, you asked me to come over to check your dryer problem! So you have to pay me or I am not leaving!" Be very careful! And I don't think their company has phone records, if they do, I really want to prove the guy was lying! read more

On Nov. 11, I noticed that my indoor AC unit was leaking everywhere. Unfortunately, the damage to my floor was done, but after turning the unit off I knew that I had to start by fixing the AC. I was relieved when Esteban answered the phone and spoke English so well. I'm not native to Miami and not speaking Spanish makes repairs like these difficult for me. (Don't worry Spanish speakers - it appears that he and his family who run the business do speak Spanish.) He couldn't come by right away but came on Nov. 12 in the morning. He identified the source of the problem right away and quoted a very reasonable price for cleaning and repairing the unit. However, after some discussion, my husband and I decided to just replace our whole AC unit instead. Esteban did not pressure us into that sale - it was a choice we made on our own and he was just as willing to do the original clean and repair. We purchased this house in the summer and we knew that the AC was an older unit and had planned on replacing it eventually. In the summer, we'd been quoted $5000-6000 for the replacement of both our indoor and outdoor AC units. Esteban's company did it for under $3000 (not including taxes or the smart thermostat we purchased through him as well). We are also getting a 10 year warranty on the units and a 1 year labor warranty with their company. Due to conflicts with my work schedule, we ended up setting the installation date for Nov. 13. His uncle and cousin were the ones who came and installed the unit - promptly at 9 AM when they promised to be there. They worked quickly and tried very hard not to make a mess in my house. After the installation, Esteban came by to ensure that everything was working properly and to install our new thermostat. Overall, I am very pleased with this service! I rarely have customer service this good in Miami nor do people show up when they say they will. I highly recommend this company for any appliance repairs that you need. read more

My Air Conditioner leaked and was looking to call an HVAC guy. A buddy of mine recommended Mike's Appliance. I called Esteban early in the mornings as I have early starts and long days. He answered the phone! Esteban told me that he could see me that very day, what a relief! After getting to his scheduled appointments he drove to see me. As soon as he arrived Esteban was very professional and was very willing to listen to me as I explained the symptoms of what happened. After a short and knowledgable diagnosis he got to work. Esteban told me what he was doing and why every step of the way which added my confidence into his service. He mentioned that in the future I may want to consider a few services, I asked him if we could go ahead and do them now. He mentioned that they were not yet needed and to not spend money on something not needed yet but we can address it at the appropriate time. It is rare that a business will tell you not to spend money, which continued to build my trust in his service, abilities and brand. After Esteban was finished a very fair and reasonable invoice was drawn up. I WILL definitely continue to use Mike's Appliance Service for ALL of my HVAC and appliance needs and you should too! Just ask for Esteban! read more

Was told by MIKE that he would send someone out to my house and they'd be here in an hour. Hour and a half later no one's here and no response from Mike. 2 hours later Mike finally responds saying his guy will be here in 15 mins. 30 mins later Mike's technician texts me and says he's 45 mins away from my house. Asked him a simple question if he was going to be able to fix my dryer today (since he'll now be getting here around 8pm) or will he just be coming to take a look at it. It's now been almost 4 hrs since someone was supposed to be here. Mike has shut off his phone and mailbox seems to be full. His technician hasn't responded back to me. Very unprofessional business. This company won't be getting any of my money. UPDATE: Changed my 1 star to a 5 star. Apparently I did not speak to Mike. Mike was on vacation and texted me the next morning to make right the inconvenience from yesterday . He showed up first thing in the morning. Was very apologetic and sincere. Explained the issue, fixed it quickly and charged a reasonable price. Keeping Mike's number and will definitely do repeat business with him. Mike is very professional. read more

I found Esteban on Yelp this morning at 8:45 am. After having someone troubleshoot a hot water heater which was not working from eh night before, I was anxious that a further diagnostic would cost in the hundreds, without certainty that the work would be fixed appropriately. I was please to read over 100 great reviews, so I called. Esteban was easy to communicate, clear and direct. He responded to the service call in about 1 hour, which far exceeded my expectations, and he communicated with my tenants excellently. I was pleased to hear that instead of needing a new thermostat/reset control, it was in fact a bad breaker. In addition, he exceeded expectations, by also taking care of a poor job someone else had done, to badly pipe the drain on the a/c just above the water heater. Again, the work was excellent, and very fast. We communicated via text, while I was at work and while he was at the apartment with my tenants. His price was fair, and coordinating payment was simple. I am very grateful to have found Esteban, I would refer him highly and would certainly call him again if I am in need of this type of service. read more

My refrigerator's freezer stopped working, and it took them almost no time to show up after my call. The repairman was not only extremely curteous and friendly, but also an expert - he held a Bachelors in Electrical Engineering - , which became evident as we interacted -I am a former Science Teacher, so I could tell -, he inmediatly detected a faulty timer and a shortage of freon. His service was not only expedite, but also very thorough, checking for leaks up and down the conduits. His honesty was evident when he told me that he didn't want to break the seal to replenish the freon since the refrigerator was still under warranty, however, I decided to give him the green light due to the fact that I had previous covered services under the warranty of some of my appliances, only to find out that labor was not included which resulted in extremely high bills. In this case the repairman was more than fair when he showed me the bill. I am very satisfied and will call upon him for sure anytime I would have problems with my home appliances. read more

I have a small business that requires almost constant attention maintenance and repairs. When my handyman of 20 years fell ill, I was forced to look elsewhere for service that could match the service he provided. Call me picky, but I know a thing or two regarding handiwork but not able to execute. Furthermore, I am a law enforcement officer so I can smell and detect shadiness a a mile away. What I love most about Mikes Repair Services is they are extremely reliable, trustworthy, outstanding work, affordable and very professional. I am aware everyone's experience may differ but I am as transparent as ever which is why I like the fact that if they cannot fix something they will tell you upfront, they don't specialize that particular field and I like that. I wrote this very long review because I'd like for folks with similar small business (vacation home rental) can find comfort in knowing that their prayers is just a phone call waiting to be answered. I am about call on them again because they have a customer for life. You will be too read more

My mother lives in Miami and asked me to help her find an honest and reliable service to repair her older Whirlpool refrigerator. My research produced a couple of options and, after some quick eliminations, I contacted Mike who also happens to live in her area. He answered the phone promptly and provided some guidance about the water dispenser issue. We set up an appointment for the day after and he showed up promptly, was courteous and patient with my mother to ensure that she understood the issue and what would be required to resolve. He quoted her an estimated price range and agreed on a return visit the following day to changeout a part. To make a long story short, problem solved, my mother has a fully functioning fridge water dispenser and she's holding on to Mike's contact information for her future appliance and A/C needs (and has already recommended Mike to other family members in Miami). Thank you, Mike! for your professionalism, honesty, and technical abilities. read more

When my refrigerator stopped cooling on Saturday I was distressed and phoned a friend. My friend checked on Yelp and gave me the information on Mike. When I called I got his voice mail and he returned my call soon thereafter. I had to be out all day Sunday but was relieved to receive his call this morning. He came promptly and diagnosed my 'fridge. He checked several suppliers on his mobile phone but the fridge is old and production of spare/replacement parts had been discontinued. Fortunately he had the part for another make. It was similar to the part needed. I then watched as he carefully modified the part for the other model and installed it. He was polite and careful and explained everything to me, which makes me confident in the repair. As he was leaving he advised me of the other repairs that he performs. I plan to have him fix my kitchen lights at his earliest convenience and would not hesitate to recommend him to others. read more

I've been in the property management business for 24 years and have always been skeptical about using any new vendors for a/c and appliance services. In Miami contractors are known for taking advantage of emergency situations to squeeze every penny out of you. I must say our experience with Esteban at Mikes Was nothing but pleasant. Called them for an a/c repair and next thing I knew they were at my front door. Esteban made an immediate analysis and in less than an hour my a/c was back up and running as new. He is extremely knowledgable and is awesome at educating the costumer. Nevertheless, the price for the repairs were very much in line and I didn't feel robbed as I normally would with most contractors. Being in the development and property management industry this is one company I will definitely add to my circle of vendors. They are reliable, knowledgable and honest. Thank you for the immediate response in fixing our a/c today. read more

My AC unit broke in the middle of August, had no idea who to call, called a company referred by a friend left a voice message, and waited for a call back that never happened. So I did what most people do, I googled (AC Repair Miami) and Mike's Appliance came up. Called Mike Monday afternoon and scheduled for the next day in the morning between 9 and 10 am, the next day he was there on time. He explained the issue in detailed, unfortunately he needed to order a part and scheduled a visit for the following day between 2-5, I told him I couldn't leave work so early and to please try for make it for later. The next day he texted me at around 3 letting me know that he was going to be arriving at my house at around 4, for me this was perfect, I didn't want to leave work so early since I had already been late the day before. Excellent service, knowledgeable, and punctual, will definitely recommend to family and friends. read more

....Another 5-star review for Esteban! Called him on a Tuesday morning to schedule an acid wash the A/C coil on my 8 year old system. Left a message & he called me back within 15 minutes. Offered an appointment the next morning, but since I knew the weather was going to be storming the entire next day, set it up for Thursday morning. Thursday morning, 9:30 AM he called to let me know he was in my community and 2 minutes later he arrived. Did the work professionally, explaining the process as he worked. Captured the freon gas, disassembled the system, cleaned the coil unit with 4 acid washes to remove built dirt and debris ( it now looks brand new ) then reassembled the unit, filled the system with the proper amount of freon gas and tested the system's operation. Cleaned the work site up and then on to his next customer ! I'm extremely satisfied with his service ! read more

Mike"s Appliance Service and the bl-lingual owner, Mike, is a refreshing and frankly unexpected find in the world of appliance service people. I called Mike to specifically request for one type of AC service and he explained to me how it was totally unnecessary and a waste of money -- even though there are plenty of companies that would gladly provide the service I was requesting out of ignorance. He paid us a call, reviewed the AC and quickly identified our problem. It was an issue where once again we could have easily been sold a larger repair job. Instead, Mike took care of the issue on the spot and charged only for his service call plus the cost of some freon. He states his philosophy is not to up-sell the customer, but rather to provide good service and make a long-term relationship with his customers. I believe it and appreciate it. Manny Avila read more

I have been searching for a professional, honest and fair appliance repair service company for some time. I have experienced a few and they were not fair at all. Some didn't show up, others tried to charge me excessive amounts just to come out and see what the problem was. I read the reviews for Mike's and was so glad I decided to call. Esteban contacted me quickly and scheduled a service call within a day. He was professional, honest and fair to say the least. He kind of knew what the problem was by my assessment of the issues I was having with my refrigerator. He was correct when he arrived. He even had the part in his truck and within an hour, my refrigerator was working. I now have my go to appliance repair service! He works on all appliances including washers, dryers, stoves, oven, water heaters, and refrigerators. read more

Had a refrigerator problem. Looked on line for a repairman. Looked at 4 different companies and their reviews. Mike only had one unhappy person who seemed to have ulterior motives: rest of reviews were very favorable. Called yesterday and he said he would be at my house around 4. He called ahead and told me his location and how long it would take to get here. He arrived, I told him the problem and within 30 minutes the problem was fixed. He explained in detail what he was doing and what had caused the problem and even told me how to remedy the situation should it happen again. (Freezer drain blocked by ice.) (Just turn off the unit for an hour so.) I was expecting the usual bill, but was only charged a service fee. I was impressed with his demeanor and professionalism. This is one guy you can trust. I am very pleased. read more

My family and I wish there were more people like Mike's appliance repair! I called Mike over the phone, he answered it right away and the next day he was at my house. He is very respectful, punctual, extremely knowledgeable, works at a great pace and his is very reasonable when it comes to charges. Mike came to our house yesterday at the right time, as promised, and in less than 2 Hrs cleaned both AC evaporators coils. We thought we would have to buy new units and once he cleaned them, they look and work like brand new. He went out of his way to fix an issue with one of our refrigerators. After more than 2 years trying to get it to work right, Mike resolved in 20 minutes. Very much appreciate his services. Do not look around for anybody anymore, get Mike. You will not be sorry? Great Job Mike, Thanks, Vasquez Family read more

It's hard to find good professionals in South Florida. Fortunately for me I found Mike's Appliance Service right here on Yelp ! I had a malfunctioning Kenmore. Called Mike's and Esteban took care of my problem. He came to my house a couple hours after I called because he was close enough to stop by. I gladly would've waited until the next day since my problem wasn't really an emergency. It was a "quick fix" (for the trained). In no time Esteban took apart a couple of panels replaced the part and done. I found out he also does electrical work and asked him to replace a faulty light switch in the bathroom. He took the part out, drove to the local hardware store and problem solved. Price was reasonable and service with a smile. Another happy customer. Will recommend him to all my neighbors. read more