My daughter gonna be a year old next month, which is the same time my parents bought me furniture from this company as a gift. when I was walking with my parents as I'm getting close to having my baby, I get a call saying my furniture was gonna get delivered. I asked the two men to wait for me outside my house, my parents and I arrived to see that the two guys delivering were invited in the house by my brother in law. my furniture was already set up in my room, it was upsetting because I asked them nicely to wait and they were in my privacy area which I was unable to watch them properly unload the furniture. my dust cover that's part of a brand new bed I just bought was ripped really bad that it's noticeable. I pointed it out to my parents and them, I'm pregnant at the time. I carefully inspected any and everything so I nor my parents who are veterans get ripped off. the two guys who delivered said they talk to their manager who is Brandon about it and will go from there. I waited patiently for a response from their manager and didn't get anything, I just had my baby. I called and talk to the manager to see why it was taking long, his employees failed to mention the damage they accidentally did to my bed. Brandon inform me that in their policy it states that employees are not suppose to move anything that doesn't belong with their company. I email the manager the model # and name of the dust cover, I told him that I want it exactly as I bought it. I went out of my way and went to the furniture place I purchased the bed and ask if they could buy a new one from them which was buddy's. they couldn't do that, so Brandon said months later he had a friend who works for the company Emerald that could give me that exact same dust cover that I had originally. This friend never replied back to the manager Brandon, later I get told that they don't make those same dust cover's anymore. I've called constantly every month, I even have emails of conversation from the manager about getting my dust cover fixed. I've tried talking to franchise owner Jim Goulter who refuses to talk to me to fix his employees mistakes, I get laughed at by all employees. today 3-9-17 an employee named Nolan told me that Brandon the manager can no longer talk to me or worry about fixing my dust cover. I explained that it wasn't about getting money or something free, just for their employees to fix what they ripped in my home. One thing did happen, one of the guys from Aaron's who delivered my furniture got fired. Brandon the manager told me he took care of that, and I seen the same employee at Safeway telling me in front of his family that he got fired because of me. the other guy who was with him had nothing happen to him. I'm a mother, full time student, and a very hard work. I don't appreciate companies not owning up to their mistakes, I'm a first time customer who's been more than patient and nice. I don't want to be paying to fix something I just bought new, when I have a daughter to take care of, that bed could have been for my daughter when she gets older. but because it's ripped, I rather buy a new bed from buddy's who actually treats their customer's very well. they broke an item and even though it took time, they stayed in contact and they replaced it exactly how it was. I think Aaron's can learn a lot from buddy's as their communication with customers is a lot better, they are a perfect example of how a customer should be treated. Aaron's employees should take a Human Relations class, you can learn a lot about interpersonal skills and how you should act in a workplace. I mean that in a nice way, as you'll have more customers when you treat people right. I hope this get's shared as Aaron's got away with damaging my box spring, that was new in a package wasn't cheap at all and refuse to fix it. don't let these people in your home or your family's home, they don't fix their mistakes just turn the other cheek while laughing. read more
