This place is incredibly frustrating to deal with. In less than a year, my rates have increased…read moretwice, totaling about $39 more per month with little to no explanation. I have maintained renters insurance since day one, yet they repeatedly charged me for insurance anyway. When I questioned the charges, staff initially claimed I didn't have coverage, then later admitted they found it. Despite promises of credits, I was still billed incorrectly. Communication is terrible. I emailed the property manager multiple times about rate increases and billing issues, but my questions were ignored. I was repeatedly told someone would call me back, but no one ever did. When I requested contact information for the owner, I was again promised a response that never came. To make matters worse, the unit sizes don't seem to match what is advertised. My "10x20" unit measures significantly smaller than advertised, yet I paid rates comparable to larger units. The constant price increases feel unjustified, especially since there have been no noticeable improvements to the property. The facility advertises itself as secure, but that has not been my experience. There is no complete perimeter fencing, gates have malfunctioned multiple times, and building doors are frequently left open or fail to close properly. I've personally been trapped inside the property due to gate malfunctions and had to rely on strangers to let me out. Security is another major concern. Despite claims of surveillance, there are very few cameras, and thefts have reportedly occurred with little accountability. Several renters have reported break-ins, and I've heard multiple stories of homeless individuals living in storage units on the property. The final straw came when someone stole the gate keypad and access pole before a scheduled move. Neither I nor my movers could access the facility. I called the supposedly 24/7 support number and waited over 90 minutes with no answer. As a result, I had to cancel movers, pay for wasted travel time, rent a U-Haul, and hire replacement help. I emailed management about the situation and never received a response. Between the unexplained rate hikes, billing issues, poor communication, questionable security, and lack of customer service, I cannot recommend this facility.

This storage facility includes both outdoor, non atmospheric controlled, and indoor, atmospheric…read morecontrolled storage units. The indoor units are on either of two floors. Both are accessible for ingress and egress through their own doors. The security is excellent and the units are modern. To find your unit however can be difficult. The hallways are a labyrinth accessed through a myriad of blue doors. I, myself, don't understand the "why" of this design but there must be a reason. For loading and unloading just bring an number of door chocks. I found this facility to be the most reasonably priced and being in downtown Morristown, very convenient.

Great family owned facility! Good customer service. Really competitive pricing. Transparent in…read morecommunications. Genuinely nice people.

From the owner: Family/Veteran Owned & Managed 865-673-0095read more

Ceceilia the manager at this location was awesome. She fixed What I did wrong while trying to set…read moreit up myself online. Everything after that was very fast and efficient showed me exactly where my storage unit was, gave me a lock to borrow until I returned with mine. And not to mention the inside and outside of the facility was spotless. When I return with my own lock and return hers I washed my hands in the restroom, it was so clean I wiped the sink out after using it.

From the owner: Storelocal Storage in Knoxville on Rutledge Pike is now open! All of our storage units are ground…read morelevel. We offer indoor climate controlled and outdoor non-climate controlled units with easy drive-up access. Why fuss with elevators! We have a variety of unit sizes. In addition to traditional storage units, we have covered RV sized parking spaces which will keep your RVs shielded from the elements. With our surprisingly low rates we are confident you will find exactly what you need.

This is the first time I use a storage service so I am new with the whole storing things, I search…read morestorages near me and found Storelocal. John was very thorough in explaining the process and policies.

From the owner: Storelocal Self Storage now open. Brand new facility located at 145 Hillview Ave, Knoxville, TN,…read more37914

We were so pleased with absolutely everything about Westside Storage. First of all, the please is…read moreimmaculately spotless! The units are perfectly maintained inside and out. From the office to the storage units, everything looks freshly painted including the numbers on the units themselves. Sometimes there are some facilities with faded or peeling numbers, not here. The lock system is superb and the automatic gates are flawless. A great big thank you to Donna who facilitated everything with grace, skill, and courtesy! She didn't even charge us extra when we needed to extend a few days. Don't even look elsewhere for one second!

My experience could not have been better. Ultra friendly service, extremely clean facilities and…read moreconvenient to me. I got caught between selling a house and moving to a new one, and Westside Storage was the perfect gap-filler for me. I don't know how you could ask for a better storage facility. Pricing was fair and accurate, as well. 5+ STARS!!! Gary Hamby

Dropped off our 5th Wheel camper for storage this weekend. An outstanding experience! The manager…read moreis extremely friendly and very helpful. The facility looks new, has excellent security, and the RV storage parking is exceptional. The spaces are quite wide and the parking area layout provides excellent space for backing large campers into their slot.

We have stored stuff here and the owner is a straight up good guy...very clean secure place...in a…read moreconvenient location...