The one star is mainly for Danielle who answered the phone on Feb 12, when i had questions/issues about the pest inspection report that I got back from Aardvark. But, not just that.. Basically, information i should have received from Aardvark BEFORE ordering the report was not provided until after i submitted payment in order to view the report. Specifically, 2 things: - the attic space, and - the crawl space (arguably, the 2 most important spaces to inspect, of any home) Neither were inspected. Also, several parts of the main home and garage were not inspected. Which surprised me. When i asked about the attic and crawl space, i was told by Danielle that neither were accessible. This is objectively incorrect because the home inspection company (home inspection was done by a different company, thankfully) was able to get into the attic and inspect the space, and a crawl space specialist i ordered was able to get into the crawl space. Crawl space specialist said the crawl space entry was standard size - he gave me this info in writing, via a text message, after he checked the entry. About the attic, i was told that the attic needs to have a pull-down ladder for the Aardvark inspector to check the attic, but i was only told this AFTER i had already ordered and paid for the pest report from Aardvark (this is not something i even knew i had to ask about because the attic IS ACCESSIBLE, it just doesn't have a pull-down ladder; instead, it has a panel that you just push up and move to the side/out of the way; the size of the entry to the access is fine. Back to Danielle.. She would not let me finish even a single sentence that came out of my mouth. For example, i'd say "it says you weren't able to access the attic.." and then she would explain why..and then, when i would try to give her additional information or ask a followup question (like, "did the inspector even ask for a ladder available at the home?"), she said (her *EXACT* words), "it doesn't matter". This type of exchange between the 2 of us went on for several minutes..She tried to hang up on me several times after cutting me off mid-sentence. I told her: I asked another pest inspection company about getting into the crawl space, they said they could get in. I am going to pay this other company for a pest inspection of the crawl space from this other company. She said "That's fine." I didn't even come close to my original goal of the call, which was to give Aardvark a chance to make things right by refunding my money so that i could pay for an actual inspection instead of just a report that basically says: "Several spaces, including attic, crawl space, several parts of the garage, main home, and exterior are inaccessible, but what we could see looked fine". Danielle was unbelievably rude. She should not be in a position that has her dealing with customers directly. EDIT (Feb 14): i was offered a refund by Aardvark, but this happened *only after* i showed them the inspection report from the 2nd Pest Inspection company that i hired/paid for (2nd company was able to get into the crawl space) AND **on the condition that i take down my 1-star review of Aardvark**. I think it's important to let others know what they might be in for, based on what i experienced, so i'm leaving the review up, even though it means i won't be getting my money back for a worthless inspection report. PS. The other inspection company that came out found an active infestation of powder post beetles in the floor joists of the crawl space (NOT an insignificant finding). read more

As a first time homebuyer, I wasn't sure what to expect from my home inspection. However, Aardvark was so easy to work with and explained every step along the way. I had Tom as my inspector and he was wonderful! He went through the home extremely thoroughly checking every nook and cranny as well as letting me know important utility and servicing information, any items to be aware of plus what items in the house should be updated versus what items are natural wear and tear and can wait a bit. Plus, they made the payment and also reporting process simple as I received my report later that evening. Overall I had a great experience with Aardvark (shoutout to Tom, a great inspector!) and would highly recommend them to anyone needing a home inspection. read more

Recently purchased a home in the Fort Wayne area and needed a home inspection. I wasn't familiar with any such companies in the area was recommended Aardvark by a friend. Called them up and they were able to schedule an inspection a few days later. They were able to coordinate with all the parties involved without any actions required on my part. I showed up on the day of the inspection at the time specified, just as the inspector was finishing up. Cory was very helpful and he was able to walk me through every single one of the issues he noted in his report. He seemed very knowledgeable and even pointed out some things to me about the house that I wouldn't necessarily have known (this was my first home buying experience). He was able to answer all my questions and I received the report that afternoon. I would definitely recommend them to a friend and will use them again if the need arises. read more

I highly recommend this company. They were thorough and professional. When making an appointment they were courteous and explained the process thoroughly. The inspector was on time and he kept me informed during the inspection. The report was easy to understand. They have warranties that are included and some home services that are also included in the price of the inspection. The cost was very reasonable and I would use their services again. read more

Eric with Aardvark was thorough and pleasant to work with on the home inspection of my new home. Their office was also very kind when I called. They were prompt with the results too. Highly recommend! read more

Robert was quick and efficient. He covered his shoes and sprayed the whole house. It was a preventive service but we will absolutely use them as needed in the future. Thank you!! read more

Aardvark home inspectors did a very poor job. They missed at least 4 major problems in my home which were found shortly after the purchase of the home. In too of costing thousands in missed damages, their customer service is poor to say the least. Avoid using this company!! Run for the hills. read more

Josh was extremely helpful in assessing the rodent issue in our new home. He explained the process in depth and was both cordial and patient with my questions, as I have a 9 month old and I'm very concerned about safety. Thinking about quarterly inspection because I trust their process so much. read more

I hired Aardvark for our home inspection and they did an amazing job! Very thorough and complete from start to finish. I would highly recommend them to anyone. read more

Our first experience with Aardvark Pest control has been excellent. We worked with Brock. We appreciate his patience and expertise. He spent tons of time answering questions and assisting us with all of our needs as possible. read more

We recently purchased a home and used this company for our home inspection. After only 3 months we discovered a crack..a huge crack running across our whole living room and entry way. Turns out that the front of our home had dropped 4 inches on one side and 2 1/2 on the other. Our foundation company notified us that there was no way this should have passed inspection, it was obvious that it had been dropping for awhile. They could not believe that we had purchased the home only 3 months prior. Of course the warranty/guarantee from this company had already expired, so we were stuck with all the costs to have it fixed. We will definitely never use this company again. read more

Person I spoke to on the phone was short. I'm a property manager in Fort Wayne taking bids on a property. Consultation is $25. I need to have at least three quotes. Free estimates are required. read more

Aardvark Home inspector failed to find major hazardous issues with the home we were purchasing nor did we receive a courtesy call once the inspection was complete. I filed 4 claims for mold, garage door that was broken, a window well that leaked and a cracked boiler. The owner was extremely rude to me over the phone, the only resolve he offered was a $100 payment for the garage opener deductable and a refund of $375 for our disatisfaction of the poor service provided so long as we destroy any of the inspectors findings and don't leave bad reviews. I reported them to the BBB and the situation is still unresolved. Very disappointed in them and would not recommend them to anyone. Find inspectors who will have a good line of communication. Buyers Beware of Aardvark!!! read more

My wife and I have had the (mis)fortune to deal with several home inspectors over the past view years in Brooklyn, NY; Manhattan, NY; and Hilton Head Island, SC and I am finally pleased to say this firm in Fort Wayne, IN, exceeded our expectations in inspecting the 14th floor condo in downtown FtW that will become our home this summer. They were thorough , responsive, and knowledgeable. From the office staff to the inspectors, Aardvark was professional and answered all of our many questions and worries. Moving from one location to another can be stressful dealing with the many different bureaucratic rules and the personalities of brokers, homeowners, movers, neighbors and ubiquitous government officials. Aardvark did not make things worse but actually helped matters. We think they're the best! read more