The one star is mainly for Danielle who answered the phone on Feb 12, when i had questions/issues…read moreabout the pest inspection report that I got back from Aardvark. But, not just that.. Basically, information i should have received from Aardvark BEFORE ordering the report was not provided until after i submitted payment in order to view the report.
Specifically, 2 things:
- the attic space, and
- the crawl space
(arguably, the 2 most important spaces to inspect, of any home)
Neither were inspected. Also, several parts of the main home and garage were not inspected. Which surprised me.
When i asked about the attic and crawl space, i was told by Danielle that neither were accessible. This is objectively incorrect because the home inspection company (home inspection was done by a different company, thankfully) was able to get into the attic and inspect the space, and a crawl space specialist i ordered was able to get into the crawl space. Crawl space specialist said the crawl space entry was standard size - he gave me this info in writing, via a text message, after he checked the entry.
About the attic, i was told that the attic needs to have a pull-down ladder for the Aardvark inspector to check the attic, but i was only told this AFTER i had already ordered and paid for the pest report from Aardvark (this is not something i even knew i had to ask about because the attic IS ACCESSIBLE, it just doesn't have a pull-down ladder; instead, it has a panel that you just push up and move to the side/out of the way; the size of the entry to the access is fine.
Back to Danielle..
She would not let me finish even a single sentence that came out of my mouth. For example, i'd say "it says you weren't able to access the attic.." and then she would explain why..and then, when i would try to give her additional information or ask a followup question (like, "did the inspector even ask for a ladder available at the home?"), she said (her *EXACT* words), "it doesn't matter". This type of exchange between the 2 of us went on for several minutes..She tried to hang up on me several times after cutting me off mid-sentence.
I told her: I asked another pest inspection company about getting into the crawl space, they said they could get in. I am going to pay this other company for a pest inspection of the crawl space from this other company. She said "That's fine."
I didn't even come close to my original goal of the call, which was to give Aardvark a chance to make things right by refunding my money so that i could pay for an actual inspection instead of just a report that basically says: "Several spaces, including attic, crawl space, several parts of the garage, main home, and exterior are inaccessible, but what we could see looked fine".
Danielle was unbelievably rude. She should not be in a position that has her dealing with customers directly.
EDIT (Feb 14):
i was offered a refund by Aardvark, but this happened *only after* i showed them the inspection report from the 2nd Pest Inspection company that i hired/paid for (2nd company was able to get into the crawl space) AND **on the condition that i take down my 1-star review of Aardvark**.
I think it's important to let others know what they might be in for, based on what i experienced, so i'm leaving the review up, even though it means i won't be getting my money back for a worthless inspection report.
PS. The other inspection company that came out found an active infestation of powder post beetles in the floor joists of the crawl space (NOT an insignificant finding).
