Overall, I have had very positive experiences at most Kaltire stores. I especially like the car…read moreservice technicians and managers at this specific location because they are like Apple geniuses of KalTire. I appreciate their good customer service oriented attitudes and expert knowledge on tires. Also, I appreciate their honest suggestions and professionalism. Jaime, the senior assistant manager is very knowledgeable and he was very helpful both in person and over the phone. Mike, the technician, was nice and thorough re: checking my tires and brake parts. Bobby is conscientious in keeping me updated with car service info. Free coffee, tea and WiFi available in the waiting area. They seem well stocked in tires inventory and it's helpful that Kaltire labels their display tires with their own independent tire testing results, making it easy for a novice like me to shop for tires. Value - Tho I haven't done price comparison on their tire services with other places, they offer good value for me by having so many locations where you can trace your car service details and tire replacement info in their computer system at any KalTire store. Thus, I would return for convenience in tracking tire replacement and service history details.

I've been going to Kaltire for a while now however at a different location as I moved to Burnaby…read more Was hoping for the same kind of service but this new location wasn't up to par with the other location. I came to switch tires and do alignment service to make sure everything is good when I leave. It took them almost 4 hours because they were overbooked and there was a long queue for the alignment machine. They changed the tires in an hour or so but 3 hrs for the alignment machine is ridiculous. They have the shop music blasting so loud that I could hear it as I arrived for my appointment. They also park a vehicle right at the Boundary Road entrance so it's partially blocking it. Not sure why they park a vehicle there, maybe to control the speed of people coming in. I saw one person needing to back up a little back onto Boundary Road, just to adjust to squeeze through. Not safe since Boundary is a busy road. Best to enter/exit from the Kitchener entrance. When my vehicle was ready, they didn't go over the invoice or alignment sheet. They just handed the invoice and told me the cost. I will go back to the previous location i used to go to, even if it's further away.

Majestic is my go to place for detailing my Tesla Model S P100D…read more Not only are Amir and Emily very friendly, they take such care in their work. I have a short haired dog that rides with me everywhere and he sheds like crazy! Needless to say, it's a lot of work to get all the hair out but every time I bring my car to Majestic it comes back looking like new, inside and out. They even take the time to clean his car seat and window sill covers. Couldn't recommend this place more if you want a high quality detail.

I am writing on behalf of my elderly mother who cannot use the internet. She recently visited the…read moreshop and I think the person who helped her was named Amir. She mentioned Amir was very nice, and since my mother lives quite far from the shop, Amir offered her a ride to the mall to hang out while the car is being worked on. She was picked up and brought back as well. The car came back super shiny and clean, and the scratches were fixed. There is also a super nice husky on site.

I'm not lying but I never even saw a cmar auto shop in Vancouver like this, v v v honest and nice…read moreppl, they will never ever try to rip u off,so positive energy, very knowledgeable and trustworthy ppl

This is your local neighborhood honest mechanic. This is a small business, locally owned. I think…read morethe pricing here is incredibly fair and they do great work. I got my brakes fixed, oil changed here. They stay pretty busy because of the fair pricing, but anytime you call they always make time for an appointment. Like for example, I got an oil change the same day that I called. This place actually makes time for its customers. If you need a place to eat while your car is getting fixed there is TONS of good Vietnamese food within walking distance, also there's a delicious Ukranian cafe Kozak across the street.

I recently took my car into craftsman collision ( 1st Ave and boundary location) for some body work…read moreand received the best overall service from a body shop I have ever had. Amazing customer care. The repair on my car was absolutely perfect. Some people say nothing can be percent,this work was. The staff went above and beyond to keep me updated with live updates via text messages. Never had that from a body shop before. Highly professional team of people. Im very thankful to see that excellent customer service still happens. I salute you Crafsman Collision. Appreciate your great attitudes toward your customers. I highly recommend your shop.

Until recently, I was a loyal customer for decades, at the Burnaby Imperial location under good…read moremanagement. With the constant turnover of employees, I encountered an extremely inept assistant manager that a. lied to me b. gave me a quote that was twice as much as others c. delegated to others that also lied to me and would not guarantee me a return call d. had me coming back because he didn't know how to do his job. To say the least it was a nasty debilitating experience. In the future I will avoid these inept liars that over charge.

Super happy with Tim's service, you can definitely trust them with your vehicle to give you the…read morestraight goods and fix what's wrong. Pricing is reasonable and service time estimate was very accurate. Feel much better supporting Tim than some big national auto franchise that doesn't know or care about you. Will definitely be back!

Called on a Thursday to try and get my car looked at. Tim…read moresaid Friday was no problem and I could drop it off in the morning. Dropped it off before he opened on Friday. By 9:00AM got a call that he had found the problem. 11:30AM the call comes that it's finished. Told him I finished work at 5:30 and should be able to make it to his shop before he closed at 6PM (he's very close to Royal Oak Skytrain). He insisted that he would pick me up at the Skytrain.....he wasn't taking no for an answer. Very impressed!! If you are looking for that illusive "honest mechanic," look no further. He's your guy. Thanks again Tim.

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

Napa's Surrey BC location gets 5 stars for their great customer service. . …read more I wanted to write a positive review to reflect the great customer service I experienced. The staff at this location were wonderful and the extra assistance truly made a difference in my day. I had a wonderful customer experience with this Napa location. They assisted me above and beyond expectation. I highly recommend this company.

This place is a complete disaster. The people that work there are inconsiderable, and extremely…read morerude. I don't go to a auto parts store to get advice from a woman, that works in retail. (sorry, but guys don't care for a womans opinion, its like a guy telling a chic what kind of purse to buy) The guys that even work there, think they got it figured all out, they are retail staff and have a bad attitude. They think that they have degree in auto mechanics when they get paid a few peanuts to scroll on a computer, clicking on links to order parts. I have been a customer at Napa for a VERY long time. I happened to stumbled in this store since I was in the area, and I STRONGLY ADVISE YOU TO GO TO A DIFFERENT ONE. these people are a joke. As a matter of fact, there customer service was so poor, I will be reporting them to head office, and further my actions. No need to treat a customer like the dirt on the floor, go get a job flippin burgers if you cant deal with the heat. i wont ever go back to this location. the people are really pathetic.