Had a washing machine that I thought was leaking. Warranty company chose ProtecRepair.biz to come…read morediagnose. My tech, Dean, was GREAT. We determined it wasn't the washer (it was a drain hose issue). But after he left the washer wouldn't work at all. I panicked a bit and called in and texted asking them to send him back. The man I got on the phone in the office was a D-bag! Instead of saying "He's already on another job and let me see if I can help" he replied with "He's already in Canton, I can't just send him back. He's working on a $15,000 appliance job. He's an expert on those machines. He'll have to call you" It wasn't only WHAT he said, but HOW he said it. Super dismissive. Well thanks for letting me know I'm not important because my washer wasn't worth $15,000. Dean called me back and explained that I had to unplug and reset the controls and everything was fine. Why couldn't the guy on the phone just say "He's at another site, but I will find out what's wrong and call you right back or send someone else" Dean you were great, your manager....not so much.

This is a wonderful company,10 months ago we had Robert out to fix an issue with our refrigerator…read moreso when our furnace needed repair they were the first call. They do have a customer for life and I always recommend them to others. Please know that great customer service and experience are hard to find nowadays. They are quick to respond and pricing is great. The tech's are always friendly, responsible, and respect your time.

It's been over a year since we last needed Jerry, but we just had the occasion to call him again…read more.. this time it was for our ice maker. Jerry came out right away and fixed the issue very quickly and once again it was a very reasonable cost. He's honest, personable, dependable, and knows his stuff! His prices are very reasonable for the work he does. What could be better? Any time we need an appliance repair, we call Jerry to do the work. Easy as pie.

From the owner: Specializing in: - Major Appliance Refinishing & Repair…read more- Washers & Dryers Service & Repair - Microwave Ovens - Small Appliances

I am extremely disappointed with my experience with C & J Buckeye Repair in Girard, Ohio…read more I initially called to ask about the price for a washer diagnostic service. The receptionist seemed irritated, but gave me the pricing information, and I explained that I would call back after speaking with my husband. About five minutes later, I called back to schedule the appointment. The phone rang twice and then went straight to voicemail. I called again two more times, several minutes apart, and each time my call appeared to be declined and sent directly to voicemail. Shortly after my third attempt, I received a text message from an unknown personal cell phone number stating: "Hi there, this is Kristy from Buckeye Appliance Repair. I will not be scheduling new appointments for the next week. Sorry for any inconvenience." What made this situation even more upsetting was that I had my mother called a couple hours later asking for the exact same service and was immediately told they could come out the very next day. The only noticeable difference between our calls was our names (which show on the caller ID). I have a distinctly African American name, while my mother's name is Sandi. I cannot say with certainty what motivated the different treatment, but based on the timing and circumstances, the experience felt discriminatory and deeply uncomfortable. If appointments truly were unavailable, I believe that should have been communicated honestly and professionally over the phone instead of repeatedly declining my calls. I always try to support local businesses in my community, which is why this experience was so disappointing. Unfortunately, because of how I was treated, I would not recommend this business to others.

From the owner: Affordable, quality appliance repair in the Youngstown area. read more

outstanding customer service and technical service! I called requesting service and service was…read moreprovided the next day! The administrative person in the office was very kind and understanding as I had some other issues going on that impacted when I could schedule an appointment. She worked around that in scheduling and everything worked out. The tech, Jesse, went above and beyond. He had the parts with him and did not need to reschedule to come back. , went above and beyond. He had the parts with him and did not need to reschedule to come back. I highly recommend them! They are a 10 star in my book!

Our Bosch dishwasher, which we purchased before Christmas at Lowes, never worked. Aadams sent…read moretheir "Bosch man," an exceptional young man, to reprogram it and make it responsive. He quickly addressed the issue, patiently explained how to operate it, and synced it to the phone. He promised if we had any more difficulty, he would be right back to help. He was a polite, respectful, competent technician. FINALLY I have a dishwasher again thanks to Aadamsl AWESOME SERVICE PERSON.

Very professional and extremely funny. If you need something done correctly, efficiently, and also…read morehave a laugh, I would recommend them to everyone. Great prices with outstanding customer service. Thank you!

From the owner: We are a four generation appliance repair company founded in 1916 in New Castle Pennsylvania…read more Our “old school” Service and reputation remains deeply rooted in the Tri-County area. We treat every client like a family member. For the most part one you like!Ask about our free-for-all monthly drawing senior and veteran discount

When I found water on my floor and opened up freezer door, I found frozen ice on the floor of the…read moreMaytag refrigerator...I called and left a message that I thought the drain from defroster was not working...Could someone possibly come out and check/repair the problem...they called me shortly after 8AM...To indicate they would send someone between 9-12 pm. What a PROFESSIONAL business and reasonable priced for repairs. The repair he did was done COMPLETELY and the appointment scheduling was quick and caring, within the time parameters necessary...FARRAGHERs is a class A+ business. Matthew Inskeep

On my brand new Frigidaire range, Lowe's installation techs didn't bother installing all parts for…read morethe oven door hinges. They were apparently missing a piece for the left side, but didn't feel it was worthy of mention before they left. As a result, the right side of the oven door came loose in my hand the first time I decided to use the oven part. Our second repair was because the oven wasn't heating up to the proper temperature, but I attributed this to the oven door's faulty installation, affecting the way it seated on the gasket. But once the door was fixed, the oven still took nearly twice as long to bake at or around the recipe's temperature. Both times, Frigidaire set me up with Farragher's. They are excellent about communications regarding the repair appointments, and about any possible delays in the tech arriving at the agreed-up time slot. Parts needed to be ordered and installed for these repairs. I was also updated about the parts' ETA, then immediately scheduled for installation upon their arrival. My brand new Frigidaire oven is being serviced for a *third* separate issue now, for a broiler element that won't heat the space within 4" of it beyond 280 degrees on HI (that was the hottest temp I was able to achieve during my 45-minute preheat experiment - the inside of the oven barely even felt warm the entire time). Sadly, instead of sending Farragher's, Frigidaire sent a different repair service this time. That person personally witnessed how embarrassingly poor it performs - he tested it out with a piece of white bread on the rack, closest to the heating coil. After 6 min on HI, it should have been reduced to ash. But when he pulled it out to assess, it was just politely browned on one side. My toaster could have done that in under 3 min - and both sides would been warm. Even with proof in his hands of this thing's failure to operate properly, he gave us several excuses why it couldn't be fixed. As I'm not willing to accept that in a stove we just bought 3 mos ago, Frigidaire was supposed to call me last week about the next steps. Apparently, there was a reason they didn't state what year they'd call... Needless to say, I will never bring another Frigidaire appliance into my home. Not even if they're giving them away. My 5% uncertainty is due to parts sometimes taking ten or so days to arrive, but I am 95% sure this newest issue would already be fixed, if they'd just sent Farragher's again.

We've used Danill twice in North Ridgeville. He is very prompt getting back to you and will be at…read moreyour home in one or two days. He's very knowledgeable, professional, polite and courteous. Most importantly, he's honest!! We strongly recommend Danill.

Thursday evening the dryer quit. I called several people on Friday. On Saturday Daniil arrived on…read moretime and proceeded to take the dryer apart, revealing the problem to be a broken heating coil. He replaced this, checked out everything else on the dryer, cleaned up the vent, put it all back together and cleaned up. All in less than an hour. One of our best service experiences. Charge was not unreasonable for time and parts. Recommended!