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    AAC Heating and Cooling

    3.4 (5 reviews)
    Closed 8:00 am - 6:00 pm

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    2.9
    (14 reviews)

    I want to take a moment to thank Roto Rooter for reaching out to me. I truly appreciate the…read morecustomer service and the time he took to try and ease my concerns. I want to clarify that in no way was I disappointed in Billy. He was professional, knowledgeable, and efficient. He was at my home within an hour of my phone call, thoroughly evaluated my situation, and with ease unclogged my drain. My issue was never with the service that Billy provided. My issue was and still remains an issue with standardized, blind pricing from Roto-Rooter and throughout the plumbing industry. While I understand, every situation is different and a true quote cannot be given until the issue is evaluated by a professional, the fact that Roto-Rooter uses standardized, flat rate pricing I believe that some sort of transparency could and should be made available during the initial phone call or even on their website. During our conversation I was informed that Roto Rooter uses a standard flat rate pricing system. I was also told that discussions about pricing occur almost on a daily basis with customers just as shocked as I was. I personally feel if this same issue is repeatedly raised that it seems like an opportunity for corporate leadership to improve transparency and set clearer expectations for the customers before the technician arrives. Especially since, as in my case many of us are calling in duress over an unexpected repair. I believe this would build consumer confidence, strengthen trust, and ultimately build customer loyalty. Once again. Thank you Billy for your service. Thank you to RR for taking the time to address my concerns. Now, it's time for corporate to incorporate a few changes of their own.

    To snake a drain they quoted me over $600!!! When I said no they offered to reduce it by $100…read more When I refused to pay that outrageous sum they tried lowering another $300. Too shady for me. I told him to leave and got another reputable plumber to do the job for $250. I will not ever use or recommend Roto-Rooter! To add insult to injury the response below claims they have no record of my service call in their system. Baloney! Maybe it was conveniently deleted after I sent you and another rep at Roto-Rooter an email on August 6th at 11:00 a.m. - which was never answered. I notice a lot of the same responses you give to people who complain. Here it is - ***Pat S. Business Manager Thank you for sharing your feedback. We're sorry to hear that our service did not meet your expectations. Unfortunately, we weren't able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is Pat.Swanson@rrsc.com. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.*** I suppose we're all making this up? BEWARE OF THIS COMPANY!

    AAC Heating and Cooling - hvac - Updated August 2026

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