We specified in our reservation that we were bringing carseats to help transport our children from…read morethe airport to our home. The car arrived promptly and was clean, however the car (a 2013 Lincoln) did not have the rear tethers that are required in order to safety install a carseat. The driver was unable to reach his boss to request a different vehicle to come and get us. The next day I emailed the company to request a refund because the car they provided did not have the standard car seat hookups. The owner called me within 5 minutes of my email and was extremely aggressive that it was impossible that the car did not have the carseat hookups. We agreed that he would speak to the driver (who was there and could verify that hookups were not in the car) and call us back. That was 3 weeks ago. I have emailed him twice to try and get a response but the owner is not responding. Needless to say, I would think twice about using this car service. If you are traveling with children, I would NOT use this car service.

About as perfect as the ride could get! Pricing was a little expensive but the travel was also…read morepretty far (Aberdeen to Olympia in WA). My taxi driver was well kept, vehicle was clean, driver arrived early, and was very courteous and friendly. The customer service team too, friendly, responsive and understanding while trying to reserve in a low cell service area. Kudos to the team and please treat them well! They all earned it! (I believe the team was Ashley as the service rep, and Williams as the driver. 10/10 would recommend both for their interpersonal skills!)

Dennis was on time, very friendly and when we got to our destination waited to make sure we were…read moreable to gain entrance to the building. That was important since a call had to be made in order for someone to unlock the door and let us in. It took a while before the person came out of a back room and opened the door so we weren't sure for awhile about being let in. We appreciated very much that he waited for us to gain entrance. We would definitely use his service again! Teresa 3/25/2023

100% recommend. It was so nice texting after we retrieved are bags and had the car waiting for us!!…read more Such an easy transaction.

Sal was efficient and on time. Service was excellent! Would highly recommend! Cost was very…read morereasonabl!

Professional Service!!!!…read more Kudos to Premier Airport Service. This company is the most professional business I have had in a long time. I was coming in for my Alaskan cruise and I was referred to this company by my Facebook NCL group. After browsing the website to figure out how to get the process on booking, (which was very easy navigation) I decided to call and speak with someone to just confirm and ask questions since I was coming from out of town . Customer service was stellar. All my questions were answered and I did not feel rushed at all. I was even informed to save monies to return to the website and book online. Absolutely amazing. Before my flight I had received a follow up call of confirmation which I was very grateful for to just let me know I was not forgotten. My group got the pick up from the airport to our hotel , then pick up from the NCL ship to the airport. Both pick ups were handled with professionalism. From airport to the hotel Michael Z. Sent a text to us informing us his whereabouts and stayed in communication with us until he found us despite all the detour chaos of the airport. This was greatly appreciated. He was friendly, welcoming and socially gifted. :) they switched our driver on the last day pick up from the ship, I'm sorry because I would love to give his name as well but customer service did communicate the change and informed us they were still on schedule which was great as well. I know there is alot of shuttles to choose in this area but if you're looking for stress free, budget friendly, great customer service support, this is your company ! I will forever be grateful and scream from the high seas of any cruise ship Go Premier Go! 10/10 rating !

Great experience. I was given a complimentary upgrade. Ride was easy, convenient and fast. Thank…read moreyou to Robinson and Justin and driver Shaun

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

Excellent and timely service. Very communicative. Have used twice. Very happy. Will definitely use…read morein the future.

They are hired to take me to and from my doctors appointments. They are here on time and I make it…read moreto my appointments. They know when to come and get me to bring me home. The drivers are friendly and courteous.

I definitely would recommend this company. I needed wheelchair transport from Olympia to airport…read more It took a lot of researching and inquiries and I am glad I found ATS. Most either don't do the distance or to airport. They are also very reasonable with pricing and not like other companies adding cost here and there throughout the reservation process. They were quick to respond to my online inquiry. Jerry was easy to work with for reservation. On the day, driver Eric arrived 30 min early. He was very good at his job. There was a minor miscommunication with the reservation but Eric was quick to problem solve. The ride was comfortable and did not aggravate the pain that usually comes with riding cars. Eric was a very safe driver, there was no sudden stop or fast turns. We arrived at the airport on time.

My driver Howard was one of the most professional drivers that I have ridden with in my whole life…read more The car was spotless and the routes were perfectly planned. If the choice presents itself I would certainly take this service again.

I hired a ride for my cousins that were flying into Seattle from St Louis…read more After reading the reviews and getting quotes, Walking Platinum was most impressive. This company is the BEST! If you want to impress your guests, ride in style and have the most professional driver(s), call Walking Platinum! I will always hire Walking Platinum in the future, and will recommend them to everyone! Thank you Jason for your amazing service! Patti

Always reliable and on time and safe driver. Excellent service…read more I highly recommend this company.

I wanted to book a last minute airport shuttle and Justin and Robinson were very helpful in getting…read morean early morning shuttle spot for me. Justin was very helpful and polite and made the booking process easy.

We booked Capital West for a round trip ride to a concert. Our experience working with this company…read morewas terrific. From confirmations, communication, cleanliness and a wonderful driver, Patrick, they are top notch. I would highly recommend them and would 100% use this service again. Thank you Patrick for being a champ with our wild group of women ha!

Baurice made our trip to and from Vegas for my boyfriends dirty 30 simple, fun and memorable. They…read moresend automated text confirmations when the driver leaves to come get you and when he arrives. The limo was clean, beverages were provided and service was wonderful. We look forward to using them as our limo service again in the future. Thank you!