They went out of their way to help me. I arrived to pick up my truck and it wasn't there yet. The…read moreowner offered to have someone bring it to my house two miles away. I mentioned the movers i had scheduled cancelled on me (with very little notice) and she said she could get a couple teenagers to help. It made a potentially horrible day turn out fine. They had my truck 90% loaded in 2.5 hours. No complaints here, I was relieved and appreciative. It cost a bit more per hour than the other company but it was worth it considering same day service. Highly recommend.

Nothing but crooks, charge ridiculous prices and just looking for a reason to tow with out warning…read more Owner a jerk!

I had an incredibly frustrating experience with New Era and CAT towing. Their behavior was nothing…read moreshort of unprofessional and downright disrespectful. They scammed me as well as a few others during homecoming events at NCAT. They did this by overcharging for their services ($460, $400, different prices), and their customer service was appalling--rude and unhelpful. Clearly, they have zero business framework or practices in place. I would strongly advise anyone to steer clear of this company. Speak with your lawyer and file a civil claim as many are doing.

Rico has to be one of the best tow truck guys I've met. He was quick to respond, incredibly…read morehelpful, and went above and beyond to get us the help we needed. His knowledge and advice was the most valuable part of a difficult night. Thank you Rico! Your help will not be forgotten.

I needed a car recovered with some urgency. Rico from EZ Tow arrived quickly and expertly removed…read morethe car and delivered it where I needed. Recommend them highly!

After being told I needed a new front bumper which I knew was not the case, Aycock told me they…read morecould fix it. Not only did they fix it within an hour, they even went above and beyond by touching up paint chips. I'm so glad I trusted my gut and kept searching for a shop that wouldn't take advantage of me. Thank you, Aycock!

Left my window down on my vehicle and ruined my leather platinum seats. Also had the vehicle for 3…read moremonths and didn't fix anything.

My 1931 Model A Ford broke down on the very busy Guilford College Road at 6:30p on a Friday. I was…read morein real peril with cars whizzing by. My Haggerty Insurance was able to get these guys out with a rollback tow truck. Micheal was the tow driver. He was very quick and professional. He took good care carefully getting my car loaded on the truck. Once we got to my home he was able with much pressing get my car turned into my garage at the exact location. His service took approximately 25.minutes from start to finish. I GIVE HIM A 10/10 RATING!! Thank you fir all your patience, Sharon Webb. ​

I had a very disappointing and concerning experience with this towing service. The tow truck was…read moreassigned to assist me with my vehicle, but because I had a professional development class, my brother waited for the driver to arrive on my behalf. From the moment the driver arrived, the situation was handled poorly. He came with a rude and unprofessional attitude. He did not greet my brother or communicate respectfully; he simply demanded the key. He also told my brother to move the vehicle in an abrupt way and nearly caused an accident because he was trying to force the tow truck into position instead of communicating properly ahead of time. I had already explained that the issue with my vehicle was the belt, but the driver still attempted to turn the car on. If a vehicle is being towed, there is NO REASON to try to start it, especially after being told what the issue is. His actions could have caused further damage. When loading my vehicle, he also attempted to move it while it was still in gear and handbrake, which could have potentially damaged the transmission. He also made rude comments and uncomfortable jokes about were my brother was standing while he loaded the vehicle , he was incapable of communicating safety measures in a respectful way. After arriving to the car shop the driver also refused to return the key at first and responded with attitude in a very dismissive manner. He eventually gave it back, but only after acting as if he was trying to close the door on my brother... On top of that, my family witnessed him driving extremely fast while towing my vehicle. On the highway, he was going approximately 80 to 90 mph, and even on smaller streets he continued driving too fast. My family was following in a Jeep and could barely keep up with the tow truck. There was no reason for this driver to act the way he did. His behavior was completely out of line in every aspect. If he was rushing to get to other destinations, then he needs proper training on how to deal with pressure, customer service manners, and most importantly, safety when handling a vehicle being towed. Driving way above the speed limit while towing my vehicle and being rude to my brother and my family is unacceptable. I hope you can take into consideration our awful experience when reading this and also provide feedback to him.

Wonderful service! I was literally rescued off of the side of the highway after my car broke down…read more Within minutes, Tiffany was there getting my car ready to tow. She was friendly and kind. My car and I were home quickly. The company is affiliated with AAA, which made everything even easier. Highly recommended!

Friendly tow truck driver. Very good customer service…read more Knowledgeable of towing process. Great price for tows.