would absolute give this 0 stars if i could.. you have to wait a painfully long time for them to…read morefind the keys THEY THEMSELVES LOST. they have a bucket of keys to rummage through?? and their bathroom is not clean and i had to clean scuffs off the toilet seat? the cherry on top? rude staff. you can't have a dysfunctional store and a piss poor attitude. please pick one.

I have used this U-Haul location at least 4-5 times over the last 10+ years and they have always…read morebeen patient, kind, and helpful. Several times I've purchased boxes and they helped carry them to my car. Truck rentals have always been a breeze. I will continue to use this location for any packing or moving needs.

I rented a Truck online at $29.99 plus additional fees and deposit totaling no more than $155. At…read more12:35 My bank showed an attempted charge for $297 Which charges only occur when you pick up the truck.. I called the office to find out what's going on and yes I was frustrated and communicated with a bit of excitement but the owner or Operator an older local business man was extremely rude hung up on me twice, argued he didn't know who I was and when I showed up in person. And was met with more rude behavior he was short and explained he messed up in an aggravated tone and asked if I still wanted the reservation and proceeded to gesture his hand motion to leave. Furthermore I attempted to cancel this myself and it turns out the reservation was altered and now I can't cancel it and fear they may attempt to charge me yet again while I'm trying to find another truck to move... this Penske isn't the issue, rather this local business! Stay away!!! I contacted Penske Customer service and water discussing what had happened and trying to get a hold of the district in charge of this location the agent contacted the business owner or operator whom I had the pleasure of communicating with earlier and he was apparently nice to her and said I was intimidating me a 5'4 female driving a Prius and that He apologized and offered me a free truck to which I had declined.... HE MOST CERTAINLY DID NOT APOLOGIZE OR OFFER A FREE TRUCK! So I stayed on the phone with her while I went back in to discuss options since my time was running out in finding another truck to rent. He proceeded to say what free truck.... "I made a mistake! You never made a mistake before?" The agent on the phone heard it all how he was blatantly rude and a liar. Again.... Stay Away!

We really had the best of intentions hiring Big Kev. We like to support small and local businesses…read moreand the prices seemed reasonable. Unfortunately, this was the biggest mistake we've made in a very long time. The movers who showed up that day were friendly, but that was the only good thing about hiring this "company". I sent a specific and detailed list of items to be moved and the owner, Kevin, estimated a 4 hour job based on that list. He rented a 26 foot U-Haul for the job based on this estimate as well. He was not present on the day of the move, but sent two other movers. The 4 hour estimate turned into 9.5 hours by the end of the day, and the items I had listed to be moved did not all fit in the truck, so some things had to be left behind. When the crew arrived at our destination, a new construction neighborhood, they drove the truck up onto the yard across the street from us while attempting to back into the driveway, destroying the neighbors' newly laid wet sod into a muddy pit. Not a great start for us, as we had not even met these new neighbors yet. I had reached out to Kevin to come help his team unload the truck that evening, since we were already double the time estimated and the price was climbing by the minute. Instead of settling into our new home that evening, we had to be up early to drive the hour back to our apartment the next day to help him load up the rest of our belongings into his truck, as well as our truck. This was unlike any hired mover experience we'd ever had. Not only did the job drag out for many hours past the estimate, then we had to go back the next day and take a truckload of things ourselves. Good thing we also have access to a pickup truck because all the items would not have fit in my sedan. We have tried and tried to get Big Kev to work with the people across the street to get the lawn repaired, but he is refusing to make this mistake right, and he was reluctant to put a claim through insurance. He has had plenty of opportunities in the ONE FULL MONTH since the move. We never saw any proof of insurance in this whole ordeal, though the company is advertised as being insured and bonded. We have countless broken items, paid well over the original estimate AND the yard across the street is still not repaired. We had a new washing machine that was only a few months old. They dropped it while unloading it from the truck, putting three large dents in the front and sides, but would not take anything off the total on the day of the move because "the damage was only cosmetic". We had not plugged in the washing machine or tried to see if it worked before they made that claim. We are very disappointed in this whole experience. We chose a Yelp Guaranteed business because we thought that was on the safe side, but we have had nothing but stress over this. While we are very sad and discouraged over the state of our own personal items, we are more concerned with making the issue of the damaged front yard right again for our new neighbors. When I tried to check in with Kevin about the neighbor's property, he said that he "has it handled". It is not handled. There are good reviews here but please save yourself the hassle and avoid this company to handle your move. I've seen no evidence of being "bonded and insured" since he was so adamant about not wanting to put a claim through insurance to make things right with the destroyed lawn and your inevitably damaged property will remain damaged. The "Yelp Guarantee" does not mean anything, so don't let that trick you because they are no help in this situation and do not hold those businesses with the Yelp Guarantee stamp to any kind of standards. Original Quote: 4 hours at $120= $480 Truck rental fee: estimated $100-$110 Quote Total: Est $590 Actual Charges: 9 hours at $120= $1,080 Truck Rental fee: $200 Total Charged: $1280 Additionally, we now have to replace the broken items and repair damages out of pocket. Please just pay a little more to a reputable company who will take responsibility for their actions

Try to set up several dates....for pick up and local delivery. It didn't work out for us -…read morecommunication broke down. Nice guy. No follow through. Would give him another opportunity .

I highly warn you NOT to use UHAUL Storage on Trinity Street in High Point if you want to see your…read moreproperty again. U-Haul on Trinity Avenue in High Point is dangerous. Over the course of 4 months in 2023 I was robbed once and my storage unit was looted. In the first instance of being robbed, I was removing items from my storage to my car. On my way to my car with a cart, I passed by a rest room and stopped, leaving the cart only a few feet from the door. It was 7:00PM and the building appeared to be empty of any people. When I returned to my cart around 90 seconds later - my items had been stolen. I went racing to the back door and saw the thief getting ready to leave in his car. The emergency exit was locked and all I could do was watch him drive away. Yes, Uhaul had video but it was impossible to read the license plate. Somehow the thief knew how to exit the building which leads me to believe it was either a staff member or someone with deep knowledge of the building. Just a couple of months later, due to a storage door which did not properly lock, someone with knowledge that the door did not properly close, entered my storage space and stole nearly everything. What about the alarms and the videos??? They are a joke. Your property is NOT protected there. I suggest you read the contract and understand your insurance if you still decide to rent from UHAUL. If it is important to you - don't store there. If you like filing insurance claims and having nowhere conversations with management - this may be the right place for you.

Everything was fine up until about July. I made all of my payments on time before the due date and…read moregot confirmations for them. I kept gettin letters from this storage place saying that my bill wasnt paid and when i went to go pay it there wasnt a balance. Instead of speaking to me directly about this, Uhaul just went ahead and auctioned my shit. The ONLY reason why i have not talked to somebody in the office about it is because my father in law is the last Greensboro City Attorney and I plan to take legal action. We had about $6000 worth the stuff in there with insurance on it with PROOF we were paying and we had sent all that proof to uhaul before they auctioned my stuff and I got no response back. My lawyer is already having a field day, but I'm so glad I at least get to provide this review. I didnt even think of it and now I will be posting this publicly wherever I can.

I called Dan about removing a pile of yard waste from in front of my house. I called on Tuesday…read morehoping it could be gone by Sunday and he said he could come out the next morning. Now that's service! He arrived right when he said he would and, after seeing the size of the pile. lowered the quoted price to better reflect how much he would be hauling away. The job was done quickly and the area was left clean. I was able to pay via Venmo which made it all extremely easy. I'd definitely use D&E again!

I contacted Dan on Saturday and he came out later that evening to provide a quote to haul away some…read moreunwanted trash in a ditch behind my home. He showed up on time on Monday and removed the discussed items. He was careful and considerate. I would absolutely recommend the company to anyone in need and will use again if the time comes in the future. Great value and quality service!