Honestly when I pulled up to the office to rent a unit I thought it was gonna be a process that was…read moregonna make me moody and angry because no one was at the office. I seen a sign saying to call this number if no one is here. Let me tell you it took less than 10 minutes I had my unit, access code, free lock and key, two options of discount I wanted to choose from and a very nice and pleasant young man on the other end named Leron. I recommend this place 100%!! Thanks American Self Storage.

If I could give this place a 0 star rating I would. I stored my stuff here when my husband who is…read morein the military got stationed overseas. We were unable to move our belongings overseas with us so I needed somewhere climate controlled to store our stuff. This was one of the only place to pop up in my search. It was a newish facility at the time so I figured I'd give it a shot. BOY WAS THAT A MISTAKE. Are the facilities nice? Sure. Is the customer service good? Hell no. My rent is raised every 3-4 months. I've had to use storage facilities quite a few times in the past 10 years and I'm use to a yearly rental raise. That's pretty standard. What I'm not use to is the rent being increase by $50 in a period of two years because it goes up every few months. I was promised my rate would be locked for a year only to have it raised for a fourth time like 4 months later. I believe Melissa the "lovely" manager keeps doing this to me because I'm overseas and do not have the option of moving my things to a new facility. My husband is junior enlisted in the military and we are barely surviving in the high cost area we are stationed. We can't afford a trip to the US just to move our stuff to a place with better customer service. After expressing my discontent every time to the manager there I get back an apology email filled with excuses, poor grammar, and typos. It really makes you wonder what type of company this is when they hire a manager that can't even use spell check before she sends a business email. I feel like I'm being completely ripped off and made the unfortunate mistake of storing my stuff with a scam company. I sincerely hope no one else gets suckered into storing this stuff here. To say I'm disappointed would be a vast understatement. Can't wait for my next rental raise in 3 more months.

This is a very poorly run company. The high staff turnover suggests a problem with the management,…read moreand the result is that these storage facilities are shabby and poorly maintained. The prices for units are jacked up every six months or so, due of course to the fact they are holding your possessions hostage. The latest semi-fraudulent scam AAA Storage is running is to add "insurance" charges to the invoices for their units. You are allowed to opt out of their insurance, but after repeatedly providing their offfice with a copy of my own insurance company's invoice clearly showing the effective dates of coverage, I am continuing to be charged for their insurance. There are many noticeable areas of damage to door weatherstripping, downspout drain hoses etc. which are never repaired. Not recommended.

Moving is such a stressful experience!…read more Fortunately I found AAA Self Storage on Groometown Road. I had never used a storage facility before and wasn't quite sure what to expect. The staff there were super friendly and extremely helpful. The use of the moving truck - for free!! - was a surprise added bonus. I was supposed to keep a single 10 x 20 unit for a month, but ended up with 4 units for two months (to date) Michell Riggs was awesome to work with. She made sure my units were close together for my ease of use and made the whole chaotic and difficult situation a little better - which was very much appreciated! Someone needs to give that lady a raise! :) I've visited the location numerous times to move my belongings out a little at a time and every time, Michell and Julie are friendly and happy to help me in any way possible. Seriously, I can't recommend this place enough. I hope to never have to use it again though! :)

Very courtesy and pleasant! I live in High Point very convenient for me. The unit that I rented was…read moreamazingly clean. I suggest if you're looking for a storage lower prices than most call Carolina storage. Best regard' Pam Huggins

I have had a lovely experience with this unit and the group of people who run it. The facility is…read morereally lovely and perfectly secure and climate controlled. The management is very considerate and helpful and genuinely concerned about the protection of your personal items. I'm very happy I picked the unit and location for my storage while I am out of town the next couple of years.

Great place to store your stuff! Courteous and…read moreaccommodating! You won't be sorry for choosing this place!