Today is May 17, 2026 I called Aaa roadside because I was having issues with the car it stalled all of a sudden on Park Presidio all the lights on the panel came on thought my transmission was slipping so I pulled over to the side found a safe place and called . they sent this nice guy out Cameron from Fortes towing company. What a nice guy very professional knew what he was talking about and very happy with him. Cameron cleaned the erosion around the cables on the battery that seemed to help while the lights on the panels went off. I requested a tow truck to take me back home. Wasn't sure if I could drive the car back. Cameron called in for a tow truck for me as I waited two hours for the tow truck that never came. They said they had shortage of tow trucks because there was a event like the bay to breakers in the city and a concert as well, but they never called me back to tell me they were going to cancel. I had to call them after two hours sitting in the car waiting for them. I took it upon myself to drive my car from San Francisco back to South San Francisco where I live taking no freeways wasn't sure if I was going to have an issue again so disappointed with the road service they suggested I leave the car where it's at put the key in the ignition and find a way to get home whether to take a Lift or have somebody come and pick me up so disappointed with the quality of service. Here is a photo of my panel in my car showing you all the lights that were on. Would you have driven the car home under these conditions I had to. I was forced to put one star! read more

AAA - Insurance Near Me - San Francisco, California

My body woke me up at 5 AM this morning, reminding me that I had not completed my international drivers license task before leaving for Belize this coming Sunday (it's Friday). Thankfully, AAA was not too far from my house, I was in and out within 20 minutes license in hand. Patrick was very kind and efficient. No lines midday! read more

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This is an incredibly conveniently located, auto-club which offers DMV services. You can beat the hassle of going to the actual DMV to get your annual vehicle registration processed (and sticker), handicap placards and much more. The staff are incredibly helpful and willing to go above and beyond the 'call of duty'. Avoiding the DMV is well worth the reasonably priced annual membership fee! The staff are best in class, and I'm always so appreciative for their extraordinary customer service. read more

I only came here once and it was to get an International Driving License. It took a while, but I was able to get the license. The staff were friendly there and it was a decent place to get an International Driving License. read more

Emergency road services are good to have when needed, but what keeps me coming back to this AAA is CA DMV services. Car registration is super easy with a wait of minutes and no appointments. Plus when I have needed roadside assistance it's always come, though sometimes slowly. read more

I wanted to give a special shout out to AAA employee Patrick, who is not only a pleasure to work with, but also goes above and beyond to be helpful. AAA is lucky to have him. read more

Came in to pay my car registration. Pleasant staff and made sure you were taken care of. 1 person ahead of me so I waited about 5 minutes. Maybe less. I am glad to see that they are now open on Saturday as that is good as many people work during the week. read more

Man i want to say this was probably my experience ever with AAA. Ive been a member well over 10 years and ive never had such good service as I did today. I forgot to get the guys name who helped me at the dmv area. He got me in and out in less than 5 minutes after I sat down. Zero issues and no longer wait times. Thanks again to the guy who helped me today around 1130 today. read more

I'm here for auto insurance. Lifen Thai is an excellent insurance agent. She took her time to explain to me what's AAA had offered. Miss Thai are friendly and helpful, without her I'll be confused. I'm glad that I came to the right place thank you Lifen Thai. read more

Patrick was the best!!! They let us in for a registration address change 5 minutes before closing and stayed 15 minutes after close to help. The process was seamless and Patrick was so nice! Highly recommend this location! read more

I made an appointment through the app. Upon arrival I checked in and was quickly seen. The workers seemed very knowledgeable and helpful. I highly recommend. read more

The staff at this location are courteous, professional, and quick... It's one the only business I know I'll get clear answers and help every time. I typically see the same faces here so they do a good job of retaining knowledgeable personnel. To be fair other AAA locations in the Bay Area have also been good as well, so I just think AAA has incentivized all of the staff properly. After three years of getting help here I can only imagine that the negative reviews are from people with issues that don't like the answers they are given, not a reflection of the staff service or the service. read more

5 stars for Jason Huang's customer service ! He helped me without an appt after waiting awhile there, helped me follow up on multiple things/helped clarify insurance rate questions etc. He was so helpful with my main inquiry and even followed thru the next day of helping me with the inquiry without me present. He left me a voicemail the next day and I'm so appreciative for his follow through and good effort. Thank you again Jason ! read more

I went here to renew my vehicle registration and was greeted warmly. I waited till my name was called and my registration was renewed promptly. If you are a AAA member, this is the place to go for all your insurance needs, and DMV registration needs. Pricing was great as well! read more

Patrick at AAA on Clement is the absolute BEST!!! Patrick consistently provides superior and impeccable service, at every opportunity. I have worked with Patrick for years, and will look no further than him for all of my AAA needs - including DMV services. Patrick is an absolute pro, and accomplishes every task with efficiency, kindness, and profound knowledge. He is the best at what he does, and cares deeply about providing high-level customer service. Patrick sets the bar high and it is so apparent how much pride he takes in his work, and the great level he cares for his customers!! Patrick is unmatched and will always be my go-to for the best service and care in town. I will look no further than AAA because of its stellar ambassador in Patrick, and will recommend all my friends and family do the same. Thank you for your excellence Patrick! You made our lives remarkably better!!! read more

I really like the staff here. I'm not sure why there are such despairing reviews . Everytime I go in, it's friendly, easy , professional . Thank you read more

Membership for DMV transactions alone is worth every penny. Patrick is the absolute best - he resolved a very complicated situation in a matter of minutes. I have no doubt it would have taken multiple trips and HOURS at the DMV office and he did it in minutes -all while being extremely pleasant. THANK YOU PATRICK! read more

At least AAA is consistent. I emailed them last Wednesday, per their comment to my review here, and... ZERO RESPONSE to my email with their requested info! I'll note that this review was restricted to my second experience since becoming a Premier member, just to keep it clear and focused on their $500 reimbursement lie to me; which they have recorded in my original unheeded & result-less call for help. After I'd first booked an appointment with AAA's Richmnd District office for DMV services to transfer my motorhome's NV title to CA, I'd later called back to move that appointment to AAA's Daly City office, at which point I was told they don't do title transfers from out of state and I had to go to the DMV proper. I had been VERY clear about for what I had booked my 1st Richmond appointment. I would have just shown up to be denied, if not for my chance attempt to change the transfer's appointment office. AAA = STAY AWAY!!! read more

5 stars for Patrick! He was so genuine and really took the time to help me understand all the information that was being presented to me. He was friendly and funny. Appreciated his help greatly! read more

It is a great branch in a convenient location. The staff is really kind, professional and helpful. Patrick helped me up with my dmv paperwork and he was so knowledgeable and so proficient; he was simply a rockstar. Definitely want to add a 6th star to this location. Khaled read more

The most welcoming visit. If you're looking for a one stop trip to get your international drivers permit stop by. At first I went to the usual Walgreens to get my photo taken, cost me about $17 (pricey) Walgreens uses an antique digital camera vs. AAA uses a sweet Canon DSLR so the quality and the image came out much crispier. Thank you Joanne for making the international driver license process so simple. About $30 out the door. Well hello Maserati Euro here I come! read more

Be warned that this AAA location is toxic in the sense that they have very little knowledge of insurance products and aboslutely no customer service. I agree w several other posts that Lifen has no place giving any insurance advice to anyone.. period. Insurance products by definition are to protect customers from unexpected losses. I had been a loyal and happy client of AAA for over 15 years. Our agent Russell Wong was beyond fantastic and always offered outstanding insurance advice. Then AAA shut the office and we were passed along to several other agents. I was hit head on on my motorcycle in May. When my wife called she was told the policy had not been enacted. I was airlifted by Flight for Life and when I awoke 2 days later was told we didn't have coverage. My bike was broken into while it was in storage and everything was taken including passport, license and my insurance paperwork. AAA is not for you if your looking for an insurance professional to protect yourself and more importantly your family. You will not be a priority. Trust me. read more

AAA is the best! Had locked my kitties in the car and they came straight away to open for them. Thank you AAA!!

Patrick was very helpful and enjoyable to work with on my DMW paperwork. He explained everything and was very efficient.

The most amazing customer service I have had. I went in to transfer my vehicle title, a process that I found rather complex and tedious. Despite a bit of a wait to get served, I was blown away by the help I received. I was helped by Patrick, a name which appears a lot in other 5-star reviews for this location. He was enthusiastic and more than willing to help, making my life simple with clear instructions and useful advice, easily guiding me through the paperwork and explaining the whole. He was extremely transparent about the whole ordeal and went out of his way to protect my privacy and ensure that I got exactly what I needed. I am extremely thankful for the service I got and am extremely grateful to be a AAA member. read more

This is a review for Patrick who helped me with some DMV paperwork. Patrick was both patient with me and efficient in handling my paperwork. He was courteous, professional, and went the extra mile to make sure everything was done right. I never thought doing paperwork could ever be pleasant, but Patrick made it so - so much so that I felt compelled to write this review! read more

Patrick is the absolute best! He helped me with a car title transfer and was very kind, knowledgeable, helpful and hilarious. If you get Patrick when you come here you will not be disappointed! read more

My visit to the AAA office made my day. I had the inverse of the typical, frustrating DMV experience. After over an hour trying to do things myself online through the DMV website and getting nowhere, I headed over to Clement. Patrick quickly figured out the issue and helped me renew my registration and transfer a car title. Big shout out to Patrick for the truly top notch DMV services and his pleasant, calming demeanor. Somebody give Patrick a raise! read more

NEVER going to the DMV again!! If only I had known about the exceptional customer service in the DMV services section, it would've saved me so much heartache. I was waiting for my tags to come in the mail but after weeks and a few parking tickets, I decided I needed to take care of business in person. But I was dragging my heels because I dread the DMV. The clerk was able to diagnose what the problem was and why my registration was held up and help me remedy the problem. The AAA experience was quick, efficient and made me feel like I had a super productive day. read more

I don't know where to start...I was super lucky to have Mary LU on a phone. I was not the AAA member yet, but she was sincerely spent a time to listen my concerns, and explained how to solve my problem. Not only her, so as other members at window were very friendly and productive.. super fast and easy . I wont go back to DMV to get in a loooooooooooooong line, I will go here from now on. You guys are awesome! Super recommend. read more

Apparently a dying company with money hungry policies and trainings. Lifen Thai is yet the reflection of that, especially with all the trophies behind her desk, I am sure she is doing very well getting your money. I had a case, both parties are AAA, I got police report and clearly it's the other parties fault, yet she failed to negotiate with the underwriter. Many instances showing, if you are not asking for something that will put money in AAA's pocket, she will not be very proactive or "friendly" for your service. Search around the review for this branch, you'll see. Oh, AAA, don't bother reply and ask to make things right, I already switched to another insurance, and I have all the maps I need. read more

I've been a customer of both the roadside service and car insurance for all 4 of our vehicles, and I think we're leaving after this claim. My car was broken into this week, and a bunch of stuff stolen (headphones, iphone, Raybans, etc.). When I called to make a claim, it took almost 2 hours just to open claims - they told me I had to open separate claims for stolen property and then for glass repair. The people I spoke to were apparently vendors, not actual AAA employees, and they did not know their stuff. They never told me AAA doesn't cover stolen personal items, only luggage. (What?!?) Why they made me go through 2 claims processes if that's the case, I don't know. I told them my phone was one of the items stolen, so please don't call that number. I gave them my work number, because it's the only phone I have left. After waiting 24 hrs. to hear from the company, I call back to have them tell me no one noted the fact that my phone was stolen, so they've been trying to call me on it since then. They don't listen - even when told explicitly. AAA has outsourced their claims department. That means when you have a theft or accident claim, you aren't even speaking to a AAA employee, but a third party of theirs. It takes them DAYS to verify your coverage and let repair shops know that they can do the work. If you are waiting to get your vehicle back, expect lots of delays and hand wavy explanations. All in all, I'm so disappointed with how the service has gone downhill. We will be switching to another insurance company and taking our business elsewhere once I finally get them to sort this mess out. They are not the cheapest insurance but they used to be the best. Take your money elsewhere, sadly there's better to be had now. read more

waiting in line for more than 20 mins thought the service is open to public. No signage or employee tells members only.

Want a business that has excellent customer value, well look no more. AAA business offers a variety of products, auto, home, notary, and DMV. If you want great service stop by the AAA office locate at 7th and Clement street. Ask for Mary Lou. She well experience and tried her best to give a great product while keeping the cost fair. In fact, I am a 40 year AS A member. Recently completed the Senior Nature Driver online course. This will save me 5% for the Next 3 years. More importantly, Mary Lou suggested to me and have gained a new perspective while driving on the road. read more

Great convenient location for us. Sooo much better than the DMV, if you happen to be a AAA member. We usually find ourselves being helped by Patrick. He is friendly, knows his DMV forms 6 ways to a Sunday and also helps you fill them out. Haven't had a convoluted DMV issue he couldn't handle. He's magic and makes the pain and grief of DMV related tasks go away. The DMV should hire him to train all of their counter staff. This AAA location is AAA. read more

Patrick who works in the DMV services was very helpful and went out of his way to make sure I was helped with all my problems! Thank you patrick! read more

This review deals with the towing service an is not specific to any CSAA loacation: Left high and dry by CSAA Premier Membership (Which includes RV and MC towing) for the second time. First time on Petaluma Hill Rd in 90 degree heat. Soonest tow would be 2 1/2 hours. Called a friend who came out with a trailer. Second time today. Starter went out. Told 45 minutes. An hour later got a call from CSAA and was told there was no one available for hours.I ranted and raved and realized this would not get me home. Caught a ride home, got my van and trailer and brought it home myself. CSAA Premier, don't waste your dough if you are wanting motorcycle towing. read more

Patrick helped me register my out of state car and he was absolutely incredible! So professional, efficient and probably the nicest person I've met in 2020. I was in-and-out in under 30 min with new plates in hand. Thanks Patrick! read more

Had a great experience at this location when I needed an International Driver's Permit on short notice. Came in at 5PM on a weekday expecting a long wait, but the line was short and the two employees who helped me were professional, efficient, and friendly. read more

Courteous staff, short line. Only had to wait about 5-10 minutes. Good social distancing and proactive team members, greeting you.