Been to this branch twice and it is better than others I've visited. The people at the desk have been nice and try to work quickly to get through the line. read more

This is much better to go to than the DMV. It is absolutely much faster and friendlier. The State of RI might want to consider having AAA train their employees. Also, no matter what they also have great deals with the AAA discount. Just the other day I purchased CANOBIE Lake Park tickets and it was $6 cheaper than buying at the gate and $2 each person cheaper than the coupons that are available at various locations. This branch is great and so is AAA. read more

Was happy with my local aaa office in newburyport ma but then our insurance was handled through this office. My first call to this office to request a copy of my policy was met with Rosa Fernandes. She repeatedly talked over me so I couldn't speak. She also told me she would not send out a copy. I had never received one in the first place. After many emails after that I was finally promised a copy of my policy. If you can deal with someone more professional, please do! read more

I had a really great experience buying Disney tickets. The staff was really helpful and even when the line was getting long, another staff (from another area) came over to try and help move people along and make sure that they were in the right line read more

I contacted BRIAN at AAA GLASS to repair or replace my 2017 Corolla windshield. He seems a NON professional scum, he was not answering my questions & keep interrupting me while I was speaking. I asked him how much for the glass? he told me not to worry insurance will pay & I only had to pay deductible. He refused to tell me! so I asked him where will you be getting the glass from new? he said maybe or used. so I told him getting the glass repair cost me nothing can we do that first ? He was not happy or interested... he was interested in just replacing the glass. but then he scheduled me for a glass visit to look an repair my windshield, he then call my insurance and toll them he did not want the job. what a scum bag thief. read more

I called yesterday at 512pm to get jumpstarted they said 2 1/2 hours i waited til 7pm and my dad luckily came and helped me because i woke up this morning to 4 missed calls ranging from 1230am-140am.number one,im not even awake at that time and two they told me 2 1/2hrs and didnt call til 7hrs later luckily i wasnt waitin in my car still i probably would have froze to death.Definitely cant count on them to help ya if they cant even get to you within their given timeframe.never again! read more

Did you know that AAA roadside service is available to cyclists? I had a disabled brake cable that I attempted to fix, and in so doing, took off the front wheel and was unable to get the wheel back on. This meant I was really stranded, because I couldn't put the bike on the bus, nor could I even walk the bike. I was on the East Side of Providence and I called AAA and was told that someone would be there within 75 minutes. The truck pulled up in less than 10 minutes, strapped my bicycle and the wheel on the flatbed truck and drove me to NBX Bicycles on Hope Street where one of the mechanics quickly diagnosed the problem and was able to fix it for me. I was back on the road in no time. Thanks to everyone who helped me today! read more

Paid 15 years of annual fees and they let me down when I need them. You're wondering, c'mon, how can you ding AAA? I admit I'm irate, here's the story - you decide. Well, I've been a member for over 25 years, and haven't made a single service call in the last 15 years. I pay my dues faithfully. Yesterday, I planned to register a car that my mother, on her death bed, bequeathed to her granddaughter (my daughter). The title was signed over, but the odometer was not filled in. In order to register the car, I needed the mileage. The car has a digital odometer which needs battery power. The battery was totally dead. I tried jumping it, but it didn't work. I then remembered my good ol' buddy AAA. This is what they're good for, right? I called and was refused service because the car was not registered (plates were turned in after my ailing mother could no longer drive). I told them I just need a bit of battery power to show the odometer so that I could register the car. I had all the paperwork, the insurance stamp, everything, and was about to leave for the RMV. They absolutely refused and told me to go pay a private tow company to come and help me. I said I've been paying dues for 25 years, and used them for maybe 2-3 jumps and a tow, and that I haven't done anything with them for the past 15 years. I told them the situation. They didn't care. After I realized they wouldn't budge, I simply said that I was "very disappointed" with their policy. Then the rep starts blaming me by saying that it's in the fine print. OK, I get that...I'm not trying to sue you guys...I'm upset that you won't do this seemingly small thing for me, but I understand you have policies and that you think if you make this exception, the entire AAA empire will come crashing down as everyone in the country tries to abuse the loophole. But to imply that I'm either leveling charges, or that I don't know it's in the fine print somewhere, breaks Customer Service Rule #1. Just don't exacerbate me when, as a human being, you ought to have the smallest bit of compassion. I'm not trying to force you to overturn your policy, as I said. I'm simply unhappy with the policy. Period. Well, I'm sure others have great experiences with AAA, but count me 15-years worth of unhappiness with them. read more

My family history with AAA dates back to 1982 and is quite wide spread. I along with everyone I tell this tale to is amazed. March 2013 I call AAA because my car won't start. AAA asks if I want a battery tech . I agree because I am driving a 2001 car with as far as I know the original battery that when it's cold sounds tired. I figure they'll replace the battery and I can be on my way as it's Sunday and the alternative would be to tow it to my mechanic and have him do it on Monday. The tech hooks up cables and shortly my starter begins smoking . It had to be towed to my mechanic who told me my starter (that would have been under warranty had it not been burned by a failed attempt to start the bad battery ) had to be replaced along with the bad battery. I filed a claim with AAA, the first since '82 for the starter only as the battery didn't owe me anything. After AAA examined my starter they concluded death by normal wear and tear. I supplied documentation that the starter had less than 20,000 miles on it. Under protest they supplied me with a 3 way between John Martin of RI office and Anthony who they claimed was the tech that did the work. AAA was now claiming my starter died because it was missing parts. I asked them to please call my mechanic . Anthony called him claiming my starter was on his bench as they spoke missing parts asking why didn't he warranty it. My mechanic told him he didn't destroy it . The starter in question had been sitting in my shed for weeks. I had it examined fully intact by the parts co. it came from. I asked Mr.Martin what was the wisdom of alienating a 32 year customer and her family with no reply. The day we spoke was my 54 birthday and I pointed out that my dad was 97 when he last renewed and AAA had the potential to have me as a customer for another 40 years not to mention my children and their children. The sad truth is they just don't care about customers who have supported them for decades. I had to add the most recent update.....#1 excuse my starter died of normal wear and tear #2 excuse was my starter was missing parts ( it ran just fine for the last 2 years) and the most recent #3 Anthony and John Martin didn't like the way my mechanic kept records. These two with their good cop bad cop routine are either a couple of idiots or they think I am. read more

The 3 A's saved us over $1200 this year, so we added an umbrella insurance for $150 a year, so as to protect our assets. Melissa Randall, ACSR, CISR Insurance agent is put down by a lot of competitors, but that is because she saves you money. For instance, we took a course on road safety, and that saved my wife and I about $500 and that's even in spite of a road skid they paid out on less than two years ago! We went through some trouble trying to save on insurance and Progressive was the highest and no one beat AAA coverage and this is for a good amount of full car coverage. It helps to have all your insurance with the 3 A's. read more

We were visiting Providence from Wisconsin. Our rental car broke down in the Providence train station parking lot. We called for road side assistance and it was AAA. We were told 90 minutes and it was 2 hours and I called and was told the driver couldn't find us. They had the wrong location and to top it off put my phone number in wrong. They said they would get someone ASAP. After another two hours they called me and again said they couldn't find us. Finally the guy did. When he arrived he was totally obnoxious and condescending. Blamed me for the wrong address and phone number. He also said why did you not try and jump it yourselves. We did try and were told we must have done it wrong. Well, the lights came on and the you could hear the engine trying to turn over. Also, how does a local tow truck driver not know where the train station garage is? Total nightmare. Not only waited 4 hours for this guy, but then you was a complete jerk. I pity anyone in Providence who needs road side assistance. Call someone else, not AAA. I have had AAA for years and never had a problem anywhere else in the country before this. Also, this was a Friday and the garage was closed on Saturday and Sunday, therefore we could not just leave the vehicle and come back because we were leaving Sunday evening. Enterprise rental car was busy and could not come and get us. Probably will have to try a different rental car service also. read more

Let me be clear. Do not let these people come out and try to diagnose the problem with your car. If you need a jump start or a tow, they can probably do that without causing any harm. But, if you are having issues that a mechanic needs to address, take it or tow it to a trusted garage. AAA is trying to increase their revenues by trying to diagnose your problem. From my experience they are not qualified to be performing these functions. read more

Today's weather made it more difficult for AAA to come ASAP, but Kurt Thorn, made it 30 min before the expected time they told me they would arrive. He was extremely friendly and understanding and the 30 min ended up making a huge difference in the long run. Thanks again Kurt for rushing to Kenmore Square to help with my flat tire! read more

I came in for help right at closing time, worried they would say it was too late. Instead, they welcomed me in and provided me with excellent service. read more

I was so happy to find out that I could do my registry business thru AAA. I now do all my registry business there and I have never had a bad experience. The people that work in this office are very pleasant and helpful. read more

I went to AAA to purchase some Canadian currency. The employee who helped with this process was very professional, knowledgeable and polite. She explained the current currency exchange rate, the cost through AAA (cheaper than my bank because of fees), the fact that paying by check as opposed to credit card was cheapest as they would have to add a credit card fee. She was very thorough throughout the process, and told me the usual wait time until the currency would arrive, and actually it arrived early the next day. Very satisfied!! read more

i am very happy with the fast service i got this friday. i needed a new battery for my car it was going dead .the gentleman who put in my new battery did the job right away next time he comes up for a raise tell his boss i think he should get one.a very happy costomer paul c stecker. read more

I work in an industry where I deal with insurance companies on a daily basis. AAA of Southern New England (their central hub for all New-England policies,) is by far my worst experience. Met Life will make you hold for an hour and submit paperwork 15 times. They will not swear on the phone at you and call you a liar. And they will eventually get it to you. AAA has by far the rudest and least helpful customer service associates, and that service gets passed along to their customers. Maybe your experience would be better, but I would never recommend anybody do business with this company. read more

I got a flat tire going up Rt 4 this morning. Pretty nerve-racking under the best of conditions. I called AAA and Debbie answered my call. She could not have more pleasant and helpful. She sent my help request right to the dispatcher and also asked if I felt comfortable waiting or if I would like her to call the State Police to stay with me until the truck arrived. I lucked out and Ken arrived within maybe 10 or 15 minutes of my call. My tire was changed in no time and I was on my way again. He was also pleasant and helpful. AAA is the best!!! Good people work for AAA! read more

I went to AAA to see if I could purchase Euros for an upcoming trip. They did have them in tip packs, but the representative told me that they had been purchased when the exchange rate was lower. Although I did not get the Euros, I appreciated the AAA representative's honesty. He greeted me immediately and was courteous. read more

Last June my fiance at the time purchased a AAA member for me as a gift & I received a card with my name on it. Shortly after that our almost 6year relationship ended due to his infidelities. I used the membership once to renew my drivers license & once to have my car door unlocked. Today it snowed horriably. Me, my 2 small children & my dog got stuck in the snow in the woods in Exeter. After trying to push the car out alone for an hour, I called AAA. Apparently at some point he had decided to cancel my memberrship which had been paid for a year. AAA refused to help me, the left us in the woods & it took me over an hour to push the van out ALONE!! The best part was when I first called they knew my phone #..you think they could have contacted me to let me know my membership had been cancelled..maybe I would have done something about it...no instead I fell face first in the snow & drove home soak & wet, with 2 small children who were freezing cold! Thanks for nothing AAA!! read more

I have never experienced such poor service. On the website we put in a request for a tow from Cranston to Johnston Rhode Island. This was at 7:30 am on January 8th 2018. We filled out a form where we could check that we would not be with the car and gave the location of the key. Car was kept unlocked with key on seat. We got a text before too long that the call was dispatched. Then we got call that the truck was on scene. At this time we were told that they couldn't tow because no one was with the car. If this is the case why the heck is there a place to check on the form to direct where to find the key if we are not with the vehicle. Major problem right there. At that point another family member who is also AAA member drove to Cranston from an hour away to be with the car. After she arrived she attempted to call AAA. The number was busy for at least an hour after multiple attempts. At this point it is after 10:30 am. Now we called another family member to use their computer to put in another request for a tow. She did that by 10:40 or so. Still no text or call to let us know what was up. The member with the car tried calling services multiple times, busy many times. At this point she called the corporate office where a bored sounding operator quickly put us through to a number, without even telling us she was going to do that. A person answered and after many excuses said that now we may be towed by 2:45 pm. No call or text. Finally around 4 pm a call came and tow truck came. The person waiting there had no access to a bathroom, food, or heat. So, in short, it took from 7:30 am until about 4 pm to get a tow, in the cold and wind waiting on the side of a street . This is eight and one half hours. AAA, do you think you have a problem? read more

A A A should be referred to as "Customer NO SERVICE!!!my husband,a plus member calthembecauRIGHTside wheel on his car fell off after he stopped at a stop sign,as he turned right somehow the wheel fell off He call a AAA Customer No Service(about 9:00 PM )and explained the situation and asked for a WRECKER.An hour later,someone showed up with a truck and tried to attach it to the car.He told them if they did that it would RUIN the whole front of the car. and DEMANDED to them to send a WRECKER instead. after FOUR hours went by after calling twice waiting for the WRECKER. So 2 AM comes along and Ifinally called a private towing company,because AAA probably fell asleep.The tow truck towed the car with a WRECKER and towed it to salvage yard with the expenses sitting there two holidays ,having it towed to Sears it cost $265.47 and he complained to the AAAin writing showing receipt and filed a complaint t the attorney general's office and the comsumer complaint agency too.HE WANTS AN EXPLANATION for their ignorance.As far as he is concerned they are 24/7 service and should put the customer FIRST INSTEAD OF SPITTING ON PAYING COSTUMERS WHEN THEY NEED THEM the MOST.We have been with them for 6 years or so and NEVER had this happen before. what a bunch of air headed idiots!!!since they won't talk me we might as well spread the word,and they have PLENTY of trucks and wreckers !!!Don't let them snow you (My husband a plus member called them because the right wheel of his car fell off.)etc.etc.t read more

My children needed to get their passports updated, so I took them to AAA to get their passport pictures done. We didn't need to wait in line for more than 5 minutes to have their pictures taken. To my surprise things went very smoothly. The girl at the desk handed me the necessary paperwork to fill out for the passport renewal. We waited a few minutes and the pictures were done. I was quite pleased with all of this; however, to my surprise when I went to the post office, they informed me they couldn't use the pictures because they were too dark and I would need them redone. So, in essence, I had to pay for another set of pictures at the post office. The paperwork that was handed to me at AAA was in fact the wrong paperwork, and had to get the correct forms at the post office. So, in my review of AAA, I expected better quality and efficiency. I felt as though I wasted my time and efforts going to AAA. I realize I could have gone back to AAA to complain, and I'm sure they would've redone the pictures, but it was getting late in the day and didn't have the energy to go back. read more