Called and asked for help with my tractor that was stuck. He asked me how much it weighs and as I…read morewas trying to figure it out he got annoyed and hung up on me. When I called back, assuming we had been disconnected, he said "oh your the guy who doesn't know anything about his tractor, I can't help today anyway, what more is there to discuss?" He basically refused to help, was rude and left me stranded.

Serivce was 5 star! Towed the crashed vehicle. Let us go back for what we left in the vehicle,…read morecalled us because he found other items we missed! Boxed them up for us to come back for. Kind, courteous, thoughtful. We chose him because we had used him before and had the same level of service. THANK YOU

We began the process of getting new tires for our motor home. I spoke with Bruce and he was amazing…read morein his effort to help us. He guided me in my effort to get a tire adjustment on our previous tires because they had weather checking and normally that company will offer some assistance. For a couple of reasons the company wouldn't help. Bruce made an effort via a different path but came up with the same results. We did discuss what tires would work for us and he immediately located 6 of them for us. We scheduled about 3 weeks out. The weather on that day was calling for snow and our trip was 50 miles. I asked if the weather was bad enough, could we cancel and reschedule. They were very agreeable to that. We made it and after an hour and 45 minutes we were on our way. Because they do some business very close to us they agreed to come by our house and retorque the lugs. Tough finding anyone who would do that. I whole heartedly recommend Pete's Tire Barns (from the Montpelier store at least). They were great and I will not hesitate to do business with them again. You shouldn't either.

Ian was a pleasure to deal with. He responded quickly when my car slid off the road and was stuck…read morein the mud.

Rudest people on the face of the earth. They came on my private property and tried to steal my…read moretractor. A neighbor asked why they were there and what was the name of the person they were looking for. They did not respond. They did not leave a note and thought it was funny they were at the wrong address when I called. Good thing I have good neighbors to take picture of the person involved so we could id this company.

Very friendly and helpful staff! The mechanics know their stuff. I needed a place to get my car…read morefixed right away and have a limited schedule, they took me right in and answered all my questions. They also saved me a lot of money by letting me know that things I thought I needed, I actually didn't need. They also searched different parts stores to get me the best parts for the least amount of money. Highly recommend!!

Great service. Been going there for years. I went to another tire place before and KW is better,…read morequicker and has better prices. Definitely recommend. Top tier customer service.

I was in a pinch with a flat tire, my AAA driver was running late, and I was sick as a dawg!…read more My car didn't drop at the shop until 5:45. found out because of where the screw was in my flat tire, it count be fixed, and due to town fair not carrying winter tires in stock this time of year, Cory did everything he could to find me a quality set of 4 all seasons, at an affordable price. All the guys at Town Fair Tire in Berlin, Vt are great at what they do, and stayed until the job was done, no matter that it was after closing hours. I returned a week later for my alignment, and was treated just as good by the other guys on staff. These men are kind professionals that gained my trust, and I wont be going anywhere else for my tires and alignments. I love how the customer is able to watch as their vehicle is being worked on, and when it is done via the monitors in the waiting room. Thank you all so much!

Great staff. I was looking for a particular brand snow tire for my new car in mid February. Other…read moretire shops that carried that brand were out of stock and were unable to order any. Town Fair was also out of stock; but they put in the time and effort to locate the tires I wanted. Three from one source and the fourth from a second source. I am now a happy camper with snow tires I feel confident with on my new car.

These guys were a lifesaver! I was driving home from Vermont to Mass (3.5 hr) and had to make a…read morestop in Montpelier. It was then that we discovered I had driven over a sharp metal object that punctured my tire. How we survived the hour long drive to get to the Uhaul across the street from Morse Auto, I have no idea but luck was on our side that day. Of all places to be right across the street when your tire is totally flat in Vermont! I walked over and asked if they could help me with my flat tire and a bald guy (I'm so sorry, I never caught his name!) peaked out of a car, in the middle of eating his sandwich and offered to help. I felt so bad disturbing his lunch but he couldn't have been more helpful. The whole process ended up taking about an hour. He ended up patching from the inside of the tire and on the outside since the object that was lodged in there was pretty big. It's been several weeks since then and my tire has been perfect. All of this for just $15. I had to give him a little extra for cutting his lunch break short and preventing what would have been an absolute nightmare. Thank you guys!

Very supportive and personable staff. Haven't had an unpleasant experience in the several years and…read moreseveral vehicles I've brought them. Locally owned. Reasonable prices. Estimates are clearly explained, always very accurate, and advice is very helpful.

Horrible, the worst around! Took my new Audi A6 in for its first oil change. Shortly after I…read morestarted having transmission issues. The transmission went into lock mode and I couldn't drive it. I had to have it towed to two shops until they found... the transmissions drain plugged was pulled by someone that did the oil change that didnt know what they were doing and likely put it back as soon as they noticed they screwed up. My transmission is supposed to hold 3.5 liters but only had 1.5 in it. They almost cost me $14,000 for a new transmission (they did cost me a couple of thousand in towing charges and trying mechanics trying to figure out what happened). Separately, I had tried to make an appointment for my wife's tires since she bought them there but they wouldnt make an appointment and were rude. Me and my family will never go there again. They have lost our business forever!!

-5 stars. The worst tire shop in VT. They damaged my brand new rim when getting a set of tires put…read moreon and balanced. Spoke with the pathetic abomination of person who called himself the manager. His name is Chris, and I when we asked him how our brand new wheels got damaged with proof of the damage of the wheels coming from his shop, he denied or any mistakes that could of been made by his shop. Worst customer service in VT, and I do not recommend you bring anything to to this shop. I expected better with the steep prices they had. If the owner reads this, please do yourself a favor and re-asses your management at your shop. There's a reason why you have a reputation of 2.5 stars.

WOW I just love my RAV4 which is 100% safe and undamaged according to Service Director Steven…read moreReese. I'm not sure how he came to the conclusion that my suspension was not intermittently shaking "violently" between 65-75 MPH when I had a large sign in my car forbidding him from driving it due to metal fatigue, which is why it was just flatbedded 40 miles to 802, or without him driving on a road that comes close to 65 according to my GPS. But I know you professionals have your secrets! I'll still have to disagree that road tests are required, since no other Toyota agrees. I'm a bit confused how Steve ruled out suspension resonance as a potential cause when he asked me to explain what it was AFTER my inspection, even though I had told him I was there due to suspension resonance damage, and then he told me that it was "way over his head" when I explained it (road bumps are making the car bounce at 10x speed). But I'm not a service manager, so who knows? STEVE REESE DOES, and he says this car is in EXCELLENT shape for a 2015 Toyota. Although every other Toyota dealership disagrees with 802 again, and says that the car I bought 10 months prior that Toyota is still selling for $15k is only worth $1-4k, and therefore legally totaled by my state laws. It's incredibly honorable of Toyota to give Steve a chance working on suspensions even though he has no knowledge about why suspensions are designed the way they are, and therefore doesn't understand how they work. I'm sure nothing bad could come from that! Unfortunately if he would have watched that video of my vehicle oscillating wildly in front of a large oncoming truck (the video he understandably refused to watch- Tinyurl. com/VehicleSafetyVideo), he would have seen the definition of suspension resonance at the end. I do wish that Steve could've found a reason that all 12 tires I had on the car within 51 days were wobbling and getting worn down. But at least he was able to diagnose my car as having wobbly tires, and also generously offered to help me increase those numbers to 16 wobbly tires in 85 days. I don't necessarily agree that the issue was my $1,100 "economy" Wrangler Steadfast tires with 379 miles on them, since Goodyear, as well as Toyota employees from multiple dealerships, including 802's General Sales Manager, says that they're premium tires! So I'll have to disagree with 802 that replacing them with the same exact premium tires would help align drivability with my premium ride expectations. I didn't know that not wanting your suspension to oscillate 10 times per second was a premium feature. Hopefully this comes standard in the next model! Thanks Steve for putting my mind at ease by certifying that my vehicle was safe and in great condition for its age on multiple occasions. I was convinced resonance was intermittently violently shaking my car, making it hard to stay on the road, destroying 12 tires and my suspension, and filling me with existential dread and nausea every time I drive. But it turns out it was just my 3rd set of premium-economy tires since April 30th wibbly wobbling down the road, as they do, and hysterics! As I mentioned, I'm not a mechanic, so this has all been very hard for me to comprehend. Luckily VT is a one-party consent state, so I was able to secretly record our conversation about how my car is completely undamaged and definitely not shaking so I could go over it later with a MAN to help explain it to me. I'd also like to formally apologize that this whole situation was so stressful for your employee. I know that being around someone you just endangered can be scary! I appreciate you keeping sales discussions open "at your discretion", however I just bought a 2025 Forester.

the parts department sucks and this is why : I have a 2021 tundra all lights came on the dash and…read morefrom what I saw on the forum and when I hooked up to it said right wheel speed sensor. I called 802 and they had one so I went and picked it up and installed it.for the tune of 400.00 + ! that didn't fix the problem so I went to to local garage and they hooked it up and went for a ride it was the same place as the speed sensor but the axle baring so I call them to order it and they had one on hand so the next day I got. when I was there my wife was with me I had concerns of it being the right one and also said passenger side rear he said yes . I came home got it all together put it in the rear end housing to find it wasn't the right one. I called him back he told me it was unfortunate that that happened but he would sell me another for 368. he said that's employee discount i said no I already paid 518. For the wrong one I want my money back. He said it's my fault. So I sad when you call and it says you will be recorded for quality insurance let's listen to to call when Initiall called to order and see what I said . WHAT A JOKE THEY ONLY USE IT TO THERE BENEFIT!!!!!! Stay away for here it's my personal opinion you will take it in the shorts!!! Tim H.