I will not be renting again from Avis, I prepaid for my Orlando rental $1077, returned it 2 hours…read moreearly and the total ended up being $907 but the $170 is non refundable....RIDICULOUS! So I prepay and you get your $ months ahead of my rental and then I return it 2 hours early and I'm penalized $170. I guess it was in the fine print THAT NO ONE READS BY THE WAY, That's just bad business! I'll never rent from Avis or any other company they're affiliated with like Budget, Payless or Zipcar! You could have saved a loyal customer but chose not to.

Excellent experience. The manager Matt was extremely polite and very helpful. I had a great…read moreexperience at that location. He totally made me aware of everything on the car and was kind enough to give me higher car than the one I booked. I was extremely happy to rent from his location. On retiring to the New York location the experience was totally different. That's a whole other story. Would recommend Matt and the West Springfield location anytime.

My car broke down on the Mass Pike and I was desperate to get to my Uncle's funeral. I was treated…read moreso kindly and they went out of their way to accommodate my needs. I am so grateful to Enterprise and I will continue to rent from them in the future.

I used to rent from them when ever I needed a rental. However the past year the service and…read morequality have been highly over rated.

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

zero stars. Rude and unhelpful. The female manager is awful. I've had to deal with them a lot and…read morekept going back for more because of convenience but I'm done. Hertz in W.Springfield is a thousand times better and is only an extra 10 minute drive from me. I seriously hope this branch gets the boot.

The car we rented was disgusting- it smelled so much like weed we had to keep our windows cracked…read morethe whole time. The alignment was also bad from the minute we drove it off. We called several times to get it replaced but they refused. After we returned it, they had the nerve to say we caused the damage and started harassing us for payment to get it fixed. I will never rent from this branch again.

As a person who drives with Hand Controls I found working with Enterprise a very easy stress free…read moresituation. I was able to call and book a reservation. I had a few questions and when the person I was working with (Pat) didn't know the answer he followed up in getting the questions answered in a timely fashion. He called me back when he said he would and had the answers I needed. They provided a pick up for me, it was a bit late but I allowed extra time in this process. Once at the counter there was another customer having issues and they, Enterprise, handled it with tact and grace. I did have to wait a bit as only one person was working the counter (it was lunch time). Once the previous person was handled, I was on my way in minutes. The car was exactly as I ordered and it was a great smooth ride. Will I rent again from them? Yes, I will. The only reason they received 4 stars from me instead of 5 was the fact I had to wait about 30 minutes to do the rental transaction. (Remember the person ahead of me?)

Very disappointing. Had a reservation scheduled for weeks for my son's birthday surprise of a…read moreconvertible for the day. Received the 24 hour text check in, completed promptly. Received confirmation of the car being ready for pick up at 9AM the next morning as reserved. Upon arriving at the location, was told they did not have the car. They hoped to have it later in the afternoon but sorry for you, not when needed or reserved. The organization single handedly disappointed a very excited young man. Do not recommend.

Do not rent from this company. We had made reservations to Orlando and jetblur cancelled our flight…read morebecause of weather so we called the Sixt car rental and explained what happened and they said it didnt matter who cancelled but they would charge a $100 cancellation fee which is crazy that they would not honor that request. No matter what we tried they did not want to reimburse us fot that cancellation fee even though it wasnt our fault. I will NEVER rent from this company ever again.

I was a bit skeptical as this was my first rental with SIXT…read more Location was easy to find, very clean and looked to be well managed. My renting agent, Richard was very gracious and ensured I had the right vehicle for my needs. Looks management has addressed any employee concerns as my experience with some folks mentioned in other reviews was very cordial and I had no monetary or other issues when renting or returning. Perhaps any lemons were either discarded or turned into lemonade. I reserved the car online which was super easy too. I will 100% rent from this location again, and thanks SIXT team for making my entire experience first rate.

My car had to undergo some repairs and I needed a vehicle for a few days. After a back and forth…read morewith the dealership I was referred to Enterprise Enfield. Mackenzie was very helpful both in person and online. She was very supportive and accommodating. The vehicle was perfect for my needs.

No issues great staff & service I have no complaints. They were on time with the rental.read more