My car had to undergo some repairs and I needed a vehicle for a few days. After a back and forth with the dealership I was referred to Enterprise Enfield. Mackenzie was very helpful both in person and online. She was very supportive and accommodating. The vehicle was perfect for my needs. read more

Enterprise car rental in Enfield ct. I would like to thank Makenzie and staff for an excellent experience. I was in a crisis as my car broke down. I was given the car promised and it was clean and nice to drive. My car was not ready on time and they worked with me on my time frame. Very courteous and understanding..Thankyou!! read more

No issues great staff & service I have no complaints. They were on time with the rental.

I rented a car from this location on Wednesday May 30th, and my flight got into BDL late. And I still needed to take an uber over to this location. I was super panicked because this location closes around 6pm, and there was no way I was gonna get there on time. I called and begged to see if someone could wait for me to get there. Thank you so much Brandon Body! I felt super supported, thanks for making this such a wonderful experience. I will definitely recommend that all of my family use this place when they come out to visit me! read more

An amazing staff Steven Celadon has at this location. The young man that took us back to the auto body shop was so caring and considerate. Also, when we picked up the car on Columbus Ave. they were also efficient and caring. Enterprise you must be doing something right to employee such great people. read more

Rented a vehicle for 4 days, found out on the second day, I should have got the weekly rate and would have had 2 days for free, a much better option. I tried to switch to a weekly rate, they would not do it, they wanted to keep charging me daily, or do a brand new contract with the weekly rate, but I didn't need the car during the that time, also I couldn't afford to rent the car all over again, I asked to speak to the manager to see if he could help, never spoke to the manager because he was busy, but sent the information to me via the dude I was speaking to, he said that the manager is not authorized to make those changes. I asked well who is authorized....they said that they did not know... read more

I've rented at this location a few times. It's a great location, easy to get to. However, I have a few gripes with Enterprise as a whole, not specifically this location. 1) The cars are never very clean and usually stink. Aren't they supposed to be smoke free. How long would it take for them to windex the windshield/side windows? I don't think I should have to do that to be able to see out the front window. 2) Gas. Nothing pisses me off more than having to get gas before my trip because its 1/4 or 1/2 tank - require a full fill upon return like every other rental car company. read more

Good location close to 91 and shops -- and they practically gave me a 1/4 tank of gas by way underestimating the amount in the tank -- of course it is a bit of a hassle to return the tank at the rented level, but when there is more wiggle room it makes it nice! read more

I do really love Enterprise,-they are so friendly and very ready to help solve problems. My one complaint is that the cars are never vacuumed or cleaned. Like they just spritz a hose over the car, and send it on it's way. I too have experienced having a nasty smoked in car. Also-something I think should be mandatory,-is that the gas tank has to be half full. NOTHING more annoying than having NO gas. I mentioned this last time I rented, and this time my gas tank was 3/4 full-which I so appreciated. I did find the price of the car to be almost double from renting last Christmas and summer-which was a shock!!! read more

My mom talked on the phone with them three seperate times and set up a reservation to pick me up at 4:30. Come 4:45 they weren't here so we called and they told us there was no reservation Really messed up my scheduall. Now waiting for them to get me again and they said they'd be here in 10 mins and it's been a half am hour. Better give me a nice rental for all this. Not happy. read more

Enterprise Enfield CT.... thank you for helping me to frequently get back and forth to Boston. The cars are clean and the staff welcoming and professional. Zee has a great team at this location. We have several Enterprise locations near us but we choose go to Enfield even if it means passing right by another Enterprise. Thanks for your kind customer service. It hard to find in today's world!!!! read more

Great car rental experience from Enterprise Enfield, while my 11 year old Enterprise purchased Saturn L200 (with 193K) was in repair. New Mgmt Trainee, I beleive his name is Chris, picked me up, handled my rental and drove me to the repair shop to pick up my car. Chris was very professional and outstanding service focus. Great Job Enterprise Enfield! read more

THE best car rental experience! Needed a car while mine was being serviced for 5 days. From Carly picking me up to the other woman and gentlemen (sorry didn't get they're names) in the office. Pleasant, engaging and just the best service. Didn't feel like a number like I usually do with rental agencies. Kudos Enfield Enterprise!! read more

In order to post this review, I had to rate it at least one star. In reality, in my book and form my experience today, they deserve a zero star rating. Worst rental experience and worst customer service experience from an individual I have ever had in my 60 years, especially from one agent in particular at the Palomba Dr., Enfield, CT location. People rave about fantastic customer service there. Perhaps that is because there were no problems. How people deal with challenges is what separates good and poor customer service. These guys failed me big time today in that regard. First, I am an executive with an excellent job and excellent auto insurance. I like to think I am a responsible and good person. Unfortunately, I was made to feel like a liar and criminal today by the staff. All due to a situation out of my control. Regrettably, when we did the initial walk-around when I first rented, the agent's and my concentration was on the numerous scratches, dings and busted grill. It did not occur to me to make sure to also carefully check all the glass too. In my trip back from Montreal this AM, I noticed a crack in the windshield in the driver side corner. There is no way anything kicked up and caused that when I rented the vehicle. I am not blind and I am not deaf. When I explained this to the agent, suggesting the small original pit on the windshield had to be from the prior renter, it went in one ear and out the other. He never responded to what I was saying. Guess he thought I was a liar. All he did was ask for my insurance card to make a windshield glass claim. Even though I know for a fact I had nothing to do with it, I reluctantly gave him my insurance card and he immediately called the insurance company with me there. While he was on the phone, my wife called from her job to say my daughter was sick and I needed to pick her up from school. Enfield is half an hour from where I live. I asked the Enterprise agent how much longer it would take because my daughter was sick and I needed to get her. He said just a minute. Five minutes later he is still messing around on the phone with my insurance company and I said I really had to go and could I please have my insurance card back. The other agent who was standing nearby said, and I quote, "you damaged the vehicle and now you have to go through the process." So, now I am made to feel like a captive?! At this point I was irate. This guy was keeping me from my sick daughter! I then said, look, you have my credit card info, you have my driver license and you are on the phone with my insurance company and know I have coverage. Just make a copy of the insurance card and I demand you give it to me at once so I can get to my sick child. The agent on the phone with my insurance company said, sure we will do that now and he had the rude other agent make a copy of the card and gave me the receipt for the rental. Just as I started to turn and walk away, the rude agent said, and again I quote, " just so you know, you will not be getting your $250 deposit until the windshield is repaired." Nice twist of the knife in my belly, friend. I said nothing, shaking my head as I walked out. So people, as long as everything is smooth and problem free, I am sure you will be very happy. Just know, in the event there is a problem, just be warned about the manner in which you can expect to be treated. Obviously, never, ever again will I rent from any Enterprise location and will cancel my club membership. I will also make sure to spread the word to the 200+ sales people working for my company about my experience. If any of you folks still feel the need to rent from Enterprise, ESPECIALLY, from the Enfield, CT location, make darn sure you comb every inch of that vehicle over before you get in, INCLUDING all the glass! read more

Rented a couple of times. Good location. Decent selection. Tim was excellent.

I rented a car for a week at a rate of $173.95 in February 2017. I just checked my credit card statement and I was charged $548.86. What the heck???? They charge me $20 a day to have my 24 year old daughter added as a driver where on the web site it says it is $10.00 a day. We kept the car and addition day which was $60. These people are intent on ripping you off. How ridiculous can this be. I will never go to this Enfield rental location again or any Enterprise for that matter. I was an Emerald club member but I will go elsewhere going forward. Thanks for ripping me off!! read more

My experience with Enterprise was not a happy one at all. My car got a flat tire. They told me to fix it would be $50. I said never mind and called AAA. When AAA arrived, the tow truck driver told me all Enterprises does is call AAA! Scam. Second to get a replacement car they told me I had to drive to New Haven (at 10pm) from Windsor. When I arrived, the barely civil man in New Haven told me they didn't have any cars available and that there wasn't even an order for one in the system and that I had to drive back to Bradley to get one. All on a donut tire mind you. When I got to Bradley, they didn't have one the same size- which i needed for work as this was an accident temporary vehicle. They ended up outsourcing to a whole different company. it was after midnight by then. When I went to return the car I was assured by the assistant manager that I wound be billed for the overage charges, then they went behind my back and charged my account anyway as though we never had that conversation. Oh let me add the charge for Sirius xm which i ordered but would not work in the car. They added that to my bill also initially. I will not ever use Enterprise again. They are shady and unprofessional and one office does not communicate with the others- yet they claim to be a national cohesive operation.Who instructs a woman to drive alone at 10pm to darn near the other side of the state on a donut? read more

Rented car from Enfield, CT location. Pick-up was nicely done, with the driver calling me because he was running early, which I appreciated. Car was fine, but poorly cleaned before delivery to me, as there were several empty food wrappers in car that I had to throw away myself. No problems with vehicle, which was a short 3 hour, one-way drive. One thing that I did not like was the fact that there was a "drop off" fee, equal to an entire day's rental price, and when I brought the car to the Enterprise site in Ridgewood, NJ, they rented my car to someone at the counter ahead of me, before they even checked my return in. Since the car was rented by them with zero "down time", nor did Enterprise have to deliver it anywhere, I think that they should have waived my expensive fee for their cost of having me drop it off in NJ, since their explanation was that they would have to have someone pick it up and move it to the local airport site, which was not accurate. Other than that, I was pleased, and will rent again from Enterprise, especially due to their willingness to pick you up before you rent. Staff were friendly at both locations. read more