We booked with this limo service. On the morning they were to pick us up and take us to the…read moreairport, after they were 25 minutes late (keep in mind we were trying to get to a flight) we called. When we called the number of the service we woke up the driver. Now they are in McKinney and we are in Plano, and they offered to still pick us up, but by then we would have missed our flight - so we said no thanks - and we drove to the airport in our car and had to utilize expensive Valet parking in order to have enough time to get through security and catch the flight. It was white-knuckle experience from the get-go. Definitely will NOT call them AGAIN. I don't know who is doing the other reviews, and family members should not count . . . but I can't imagine we were the first to experience this sort of service.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

Driver was 15 mins late but made up the time on the backend. He was awesome and took us through…read morehighland park for a holiday lights tour. Booking process wasn't the best but their rates were competitive/cheaper than the others I priced. I didn't love the fact that I had to give my credit card over the phone and then email a picture of my credit card to them along with pictures of my driver license. Still a 5 star experience overall and would definitely book them again.

The best! Abdul our driver, was extremely professional and friendly. Everything was communicated to…read moreus in a timely manner. Booking with Steve was easy and he was always available to answer questions. We are so happy with this service, can't wait to book them again. Thank you!

Nathan was very helpful getting me a limo ride this last weekend! The limo was very clean and had a…read morevery smooth ride. I would recommend to anyone needing a ride to the airport/night out, etc. Great customer service all around!

Will definitely use this service again. Very professional, quick replies to my requests, great…read moredriver and loved not having to deal with driving to Atlanta Hartsfield!

Best service I have ever received. Sam is awesome, he is on time, entertaining and also has drinks…read morein the back for you while you ride! Definitely recommend them for business!

From the owner: Call us now to schedule your special event, party buses starting $900 for 4 hours. We got you…read morecovered even in the last minute.

The drivers were on time, friendly, and professional. Also, the cars were clean, and water was…read moreprovided on a hot day. Finally, the PRIME license plates made the car easily identifiable at the airport.

Had to wait 5 minutes for the driver when I was done with my appointment. I use a rollator and have…read morechronic vertigo. I've asked them not to send this driver again. The last time I used him he left to go get lunch. I had to wait 10 minutes for him because he got stuck in traffic while getting his lunch which he asked permission to go pick up lunch. Then he complained that he didn't get to eat it!

I had a last minute idea to surprise my friend with a nice ride to go wedding dress shopping. With…read moretwo days to find something, I googled and called at least 8 places checking availability and pricing. When I came across Frisco Black Car, I called and spoke to the owner Jack. He followed up by texting pictures of what he had available. The customer service was so good that I knew I would book with him, no matter the cost. Once I paid (I booked the Sprinter), Jack followed up with my drivers name, phone number and picture, and confirmed that the driver would arrive at the time I had requested. Our driver was Charles and he was AMAZING!!! Since he was 30 minutes early, I was able to sneak out and set up our champagne bottles and flutes, which Charles helped with. He talked to us, made us laugh and was very engaging, even remembering the Brides name. Overall, the experience was amazing and I'll definitely be booking again!!!

Used Frisco Black Car service for a surprise birthday party. The owner Jack responded to all my…read morequestions about pricing and suggested some of the best places in Dallas for our night. He made the booking process quick, easy and stress free. We used their party bus which was fully equipped with Ice, waters, amazing lighting, comfortable seats, TV's & microphones . We didn't know if we should upgrade to the karaoke package but after being in the bus for a few min it was a no brainer. The driver gave us a few microphones and set the tv screen to sing along to all our favorite songs. The driver was on time at every stop and made sure we had all made it back safe before we would head to our next spot. All in all this company exceeded my expectations. If you are looking for a great time this is definitely the only company in DFW you should call.

After getting multiple quotes, I am so incredibly happy we chose Advantage Limo. From start to…read morefinish, they exceeded expectations. The communication leading up to the event was excellent, giving me total peace of mind. On the day of the party, the bus actually arrived early! It was impeccably clean, smelled brand new, and came fully stocked with soda and water on ice. Our driver was fantastic--so professional, nice, and accommodating. He waited for us at all of our stops and got us back exactly on time. It was a flawless experience and made for a truly great night. I highly recommend them!

Excellent service by everyone here. Bill is very professional and prompt in dealing with customers,…read moreand Mo was wonderful as our sprinter van driver - making sure our bridal party needs were met. For planning events like a wedding, you want a company that is dependable and knowing that I had Advantage gave me piece of mind.

Not even 1 Star…read more Very unprofessional company, they've been promising me proof of a refund for 3 weeks now on a reservation that they cancelled abruptly!!! Save all your correspondence with Heaven on Wheels just in case you have to escalate matters with your bank or credit card company. As a single mom trying to create a special night for her first child's prom this is a nightmare. I had to book at another location which you can imagine with these gas prices is insanely expensive. Also I paid $1500 here that did not include gratuity, I'm now paying $1300 elsewhere, gratuity included and excellent communication. Save yourself the stress, it's not worth it.

I booked this over half a year in advance for my once in a lifetime bachelorette party. The driver…read morewas on time and early, which was great but it all goes down hill from there. You you would think you would turn the air on while waiting, open the door and share how to connect to bluetooth, turn the lights on, but he did not. We got in the car, and he just immediately started driving. Very unprofessional. In that brief period of time of waiting to depart, he did try to turn the air on but didn't help much. My dad was really doing the work. He thought the car just needed to get going, so we all got in and departed. The driver mentioned to me, "I don't like this car because the air does not work and it does not turn well." You would think management would have not allowed this car to be rented or resolve the issue prior to letting customers in the car. Turns out, the driver was right and there was lack of working air conditioning in 90 plus degree Dallas weather, AND the limo also had a difficult time turning. Why had management not addressed this issue if it was a KNOWN issue? Why would they NOT have contacted me prior for an alternative option? We got to the first destination and explained the issue to the driver to seek a resolution, to which he responded, "I am just the driver. " My two friends then had to work with the driver and coach him on this to resolve. Ridiculous. They literally went through 7 people, including 1 who mentioned he sold the company over a YEAR ago, also ridiculous. They finally got to a human, who apparently seemed not to care about our experience and just instructed our driver to get another car. You would think that person would have apologized or helped support us proactively in getting a refund for the poor experience but no. We were then somehow able to get a pink limo with functioning air conditioning. I booked this EXTREMELY far in advance and am not sure why I was assigned the limo without air conditioning. Nonetheless, they contacted me the week of to let me know someone else had booked it. Well, I guess the other party got the functioning limo, and we got the non functioning one. The driver let us know that this limo was finishing up it's ride as ours was starting, which is why we got the bad one. Again, RIDICULOUS. Management should have NEVER allowed this nonfunctioning pink limo to be an option in the first place. CLEARLY it was a KNOWN issue. Very poor customer service and experience. Nonetheless, I should have been given the functioning pink limo, given I booked first or contacted with an alternative option. I was way nicer at first, but I have no patience for people that can not respond. It has been a MONTH and no one has contacted me in my request for a refund. I have a wedding coming up and will not be booking them. I would not recommend to anyone else.

I booked this company based on the reviews and prompt response to my questions. I specifically made…read moremy choice on this company because they had a vehicle for 17 people WITH seat belts as we have small kids in our party (looking at Christmas lights) and parents wanting to bring car seats and boosters. The vehicle that showed up didn't have any seat belts, and when I called to inquire they said the other vehicle was being serviced for AC. I would have liked to know earlier only because the seat belt issue was so pivotal and it put people in an uncomfortable spot trying to decide whether to pass on a really fun holiday family time or just take a risk with babies on board. This bus was also dirty from use, visible dust on seats & dust coming out of AC vents. There were several tech issues that made the day-of confusing (Google calendar invites for the ride canceling, then moving from our scheduled time from 6pm to 4pm, a different driver from the original text message, and the driver telling me tip wasn't included though I certainly had paid the 20% up front). Our driver was patient and accommodating (Melvin) to the confusion while I called the company to figure out next steps, and after the ride when I showed him I already pre-paid his tip. All in all the front end of this company was great, the back end was kind of a mess. To their credit, they did offer a full refund to me if I didn't take the ride and were apologetic. I'd go with another company if you need something super specific like seat belts and want better communication up front if things change with your ride.

Booked this company for my son's prom. He and his friends said they had a wonderful time and…read moreworking with the driver was very easy and fun. They felt safe and well taken care of. Thank you Frisco Premier!

My friend and I used Private Car Dallas for a business trip this week. When I initially called for…read morethe reservation the person helping me was kind and very professional and I immediately received an email confirmation with the itinerary. Our chauffeur was on time and professional, the car was clean, and our chauffeur let us know the status of our flight. When we returned from our trip, our chauffeur was awesome. As soon as we arrived to baggage claim, our chauffeur was waiting with an iPad with our company name on it. The car was clean and he had chilled water bottles for us (which we desperately needed after returning from our trip). The ride home was smooth and he was extremely entertaining making the 30 minute drive feel more like 5. Thank you Private Car Dallas! You are our new transportation service!

I've worked with Sofia Lucas for almost 6 years. Not only did Jose and team provide a luxury…read moreexperience every time we've used them (now easily north of 100 times). He and his team have become friends. I refer them all the time. And my companies use them as well. If 10 stars was an option, I'd give it to them!